• Dressafford

Dressafford

Overview

Dressafford has a rating of 2.94 stars from 236 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dressafford most frequently mention customer service, return policy, and full refund problems. Dressafford ranks 14th among Wedding Dresses sites.

  • Service
    25
  • Value
    27
  • Shipping
    27
  • Returns
    22
  • Quality
    24

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 68.8%
Positive
11
Neutral
0
Negative
5
112
See all photos

What reviewers want you to know

Positive highlights

  • I am so happy that I found Kate and decided to buy my wedding dress from her.

Critical highlights

No critical highlights yet

How would you rate Dressafford?
Top Positive Review

“Got many compliments on my dress.”

Gregory C.
3/2/24

Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.

Top Critical Review

“Dress afford Ruined my wedding”

Gabrielle C.
2/25/24

I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would

Reviews (236)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (47)
Thumbnail of user elodiec8
2 reviews
0 helpful votes
March 2nd, 2024

Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.

Thumbnail of user julib47
1 review
1 helpful vote
May 27th, 2021
Verified purchase

I will never order a dress from this company again! The customer service is a disgrace and I want let everyone I know how horrible this company is! If there were no stars on the review, I wouldn't even give any stars!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

May I have your order number, please?

Thumbnail of user landens11
1 review
0 helpful votes
March 4th, 2024

I loved my dress. I wanted something with modest sleeves and found it here. No one believed it was from an unknown site/brand. The lace-up back was nice because it made the fit more flexible. I also got my veil and headpieces from this site to complete my wedding look.

Value
Shipping
Returns
Thumbnail of user grrcameron
1 review
1 helpful vote
February 25th, 2024

I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

I am sorry for any trouble this may have caused you. We sent automated emails to our customers on Jan 26th to explain the delay due to the New Year holiday here in China. Our tailoring team expedited your order after they returned from their holiday. And your order was shipped out via FedEx with tracking 775303750215. Sorry to keep you waiting. Have a great day!

Thumbnail of user eviet17
1 review
0 helpful votes
March 7th, 2024

Great value for $$$ and beyond my expectations. The material, seams, and the cut are good. Took the measurements by a professional lady then ordered a customized dress. It worked perfectly!

Value
Shipping
Returns
Thumbnail of user amybscott716
1 review
1 helpful vote
February 28th, 2024

I ordered a dress for my son's wedding. The dress I ordered was fitted with a bateau neckline, 3/4 length sleeve and a sash. What I got was a dress with a gathered waistline and NO SASH - completely hideous and unflattering. To return it overseas would cost 1/2 of the dress amount and months before a refund would be issued. I had no idea the company was based in China.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Amy, Have you found the sash wrapped inside the package? We are sorry to hear that you are not satisfied with our product. Since it is now up to Paypal to decide what to do next, we will wait to see and are willing to work with you to resolve the issue in short notice. Have a great day!

Thumbnail of user sterlingc67
1 review
0 helpful votes
February 29th, 2024

Searched online for a budget dress for my elopement for nearly two months. Nothing I liked on bridal websites fitted my budget, so tried pinterest and found this site. Got a size 20 Wide and customized it. The delivery was fast and as expected. For all the plus-size brides-to-be out there, try this dress - it fit all my curves perfectly!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for sharing your shopping experience! Brittany. Have a great day!
DressAfford Support

Thumbnail of user libbys102
2 reviews
0 helpful votes
February 29th, 2024

As a photographer, I usually buy dress for my clients online. The one I ordered has a lace-up back for a good fit for different sizes. The quality is better than I thought. And it has pockets! Great for wearing at events. Highly recommended.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for sharing your shopping experience! Bryant. Have a great day!
DressAfford Support

Thumbnail of user tamaraj52
1 review
25 helpful votes
December 12th, 2019

Different material used!
Neckline terribly uneven and poor workmanship.
All made in China
Customer measurements provided and about 1.5 sizes too big.
Need to find a wedding dress in 3 weeks!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Tamara,

Sorry for any inconvenience may have caused you.
I checked pictures of the measurements of the dress
And everything seems fine. I am unable to figure out what
Caused the ill-fitting. The neckline part is indeed uneven and we would
Like to compensate on the issue. We will have our customer rep reach to you
Via our support email to help resolve the problem. Sorry again.
Have a nice day!

Best Regards,
Alex
Seems great.

Thumbnail of user enriquec178
1 review
0 helpful votes
March 7th, 2024

I am a person with PTSD and it was difficult for me to shop online. Emailed the support team almost twice a day for nearly 25 days. They replied quickly and were being polite. Ordered a custom size, and it fit perfectly. Great customer service!

Value
Shipping
Returns
Quality
Thumbnail of user morganb463
1 review
0 helpful votes
March 6th, 2024

Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

Service
Value
Shipping
Returns
Quality
Thumbnail of user daltonb120
1 review
0 helpful votes
March 10th, 2024

For my last-minute wedding dress shopping, it was not bad at all! The wedding photos were taken pre-alteration cause I had no time for it. After the alteraton, my family thought I spent hundreds or even thousands on this dress! Lol.

Service
Value
Returns
Quality
Thumbnail of user kelleyt71
1 review
0 helpful votes
April 26th, 2024

When I ordered my dress (4/2) the estimated arrival date was 4/24. I reached out on 4/24 to get an update and Alex told me it would be "ready for shipment by the beginning of May." Shipping takes anywhere from 8-20 business days, so I will not have time to get any alterations if necessary. I told Alex to cancel the order and he said to note that the dresses are made from scratch and that they would try to have it shipped out by the end of April. I understand how the operation works… they have not begun my order. Note that in the purchase order it states to let them know if the order needs canceled because of the tailoring process and not being able to recycle materials. We Know they aren't spending more than a day or two on these dresses or else we would be paying more for them. The only appropriate action for Alex to take here is to cancel my order and refund me. I will be making a fraud claim with my bank.

To all brides on a budget - you are better off putting your $$ towards a slightly more expensive dress. Still White is a great site with some affordable options. Avoid the dressmaker operations like DressAfford.

Products used:
None. They never made it.

Thumbnail of user dn98
1 review
21 helpful votes
February 17th, 2020

I ordered my daughter's dress and received it in two weeks. Based on this I ordered two wedding dresses. I tried calling them but no one ever answers. Emails are returned with pictures of assistants that are stock pictures of models easily found in a google image search. As a result I grew weary and maintained frequent communication with the company via email, especially after the coronavirus outbreak. I recently got an email reassuring me that I would receive my dresses on time. Then suddenly that same day an hour or so later I got another email stating that material was out of stock (for both totally different dresses) and that I would be issued a refund. Just like that I was left without a wedding dress and stuck trying to find someone that will make one with no time left. I should have been informed a lot sooner that they could not fulfill orders due to the virus and not the very unlikely excuse of the material being out of stock, especially since that would mean they were out of stock for the material of most of their dresses. The reduced price was too good to be true.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi there,

Firstly we are very sorry that we failed to deliver your order.
Since it is our busy season and supply-chain is affected by
The outbreak of the virus we are unable to fulfill our previous
Delivery time frame (15-20 days).
Everything is back to normal and we are speeding up to complete
Our orders at the moment. And again we are sorry for all inconvenience may
Have caused you.

Regards,
Alex

Thumbnail of user jw967
1 review
0 helpful votes
April 15th, 2022

Ordered for first time and can't wait to get the dress. Will update rating once I get the dress. Hoping it's identical to picture but we will see.

So far haven't heard any update since I ordered the dress on 24 Mar so will post an update on time delivery and quality of dress. Hoping to receive it soon for 30 Apr event so let's hope paying to expedite shipping is worth it.

Here's a picture of the catalog picture so when I get the dress I post what the actual dress looks like.

Products used:
This is pre delivery rating and I will update once dress is delivered.

Thumbnail of user olivec26
2 reviews
1 helpful vote
March 4th, 2024

Bought a dress and it was well-made, with the right amount of sequins for shine but not tacky, and it fitted well. Shipping took much longer than had expected, and they used a FedEx bag instead of a box. But I had to admit that it is a beautiful gown for an amazing price.

Thumbnail of user lloydfenixjnkkf
14 reviews
1 helpful vote
March 24th, 2024

Advisors are always super helpful and the products are always too high standards! Bought my engagement dress from here and it was stunning! Can't wait to order my wedding dress from here too :)

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for sharing your shopping experience with us! We are glad you enjoyed our product. Have a great day!

Cheers,
DressAfford Team

Thumbnail of user downeycourtney2
1 review
1 helpful vote
November 20th, 2023

Paid $240ish canadian on a lace wedding dress. The straps looked like they would break at any moment, the material felt like plastic and I could barely move in the dress. The refund process is sketchy and also expensive compared to the cost of the dress.
Look on facebook marketplace if you're on a budget, these dresses get sent to you from china and are not the same quality thats in the photos on their website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hey Courney,
Sorry for any inconvenience this may have caused you. That customers pay for return shipping is very common for most overseas international companies. We know
That some of the domestic US/CA online sellers are willing to provide prepaid shipping labels. Unfortunately, it is not the same case for us. The shipping rates from the US/CA to our return facility in China were relatively low before COVID but they are insanely high. This is not expected and this is not our fault. Thank you for your understanding. Therefore some of our customers suggested a donation-and-refund program which you may take advantage of. Have a great day!
DressAfford Customer Support

Thumbnail of user camronc13
1 review
0 helpful votes
March 6th, 2024

This gown is beautiful. But it was not silky satin as it was shown online, which was expected. It's nearly impossible to put it on alone, but it's great with help. It's a steal for the cost!

Service
Value
Shipping
Returns
Thumbnail of user reginac72
1 review
1 helpful vote
June 3rd, 2019

Overall, I would recommend the dress I purchased to others. The color (dusty blue) is about one shade darker than the listed picture. The dress runs a little bit smaller (as mentioned in many other reviews) so I join many others and suggest that you order one size larger. While it's nice that you can customize the dress using extra layers, I feel like the dress feels heavy overall and wish there were no extra layers (not that they add too much weight).

Thumbnail of user kellyj818
1 review
1 helpful vote
March 23rd, 2023

I purchased this dress set for a rush order and it did reach with more than enough time for our wedding! I am so so glad about the dress how it came out and all the pretty details on it! Highly recommend Dressafford!

Products used:
Minimist Sheer Satin Long Sleeve Modest Bateau Neck Wedding Gown

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilya527
1 review
0 helpful votes
May 1st, 2022

We visited a local dress shop to try on different sizes, styles & colors and then ordered online. I was very nervous reading negative reviews, but the custom dress we received is beautifully made & fits nicely. Saved a little money & found a modest prom dress.

Tip for consumers:
They set a reasonable expectation for the time it would take to receive my order. I sent a follow up email to check on progress and the company responded, and a few days later were able to quickly ship my purchase. Overall pleased with my experience.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user vladid
1 review
17 helpful votes
March 11th, 2020

I love my dress, it was custom-made with measurements I provided. Fits perfectly and looks exactly as the one on the photo. Special thanks goes to Josh and Vivian who did a wonderful job in replying asap to my inquiries and making sure I get the dress on time, even during their busy season. All in all, I fully recommend DressAfford, they do amazing job!

Thumbnail of user marissaa34
1 review
1 helpful vote
February 10th, 2021
Verified purchase

Honestly I was so nervous about getting the dress after ordering I saw all theses bad reviews and I freaked out! Today I received the dress and it's the exact dress I ordered! Fits ALMOST perfect the bust part is sitting above my breast which I'm sure I can get adjusted with a seamless where I live but the dress is perfect besides that. I was beyond nervous expecting the worse and now beyond excited
Thank you Dressafford. I am sorry to thoses that had a bad experience

Tip for consumers:
I had a good experience I may have been lucky

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user emilyc710
1 review
1 helpful vote
September 16th, 2021

Was very sceptical about buying a dress from here as there were lots of bad reviews, I'm so glad I bought my dress. Arrived fast and is beautiful! Bought in a cream colour and custom fit, and will be just perfect. I hope this helps other people find their dress

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From the business

Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

Company Representative

Thumbnail of user dressaffordc
Dressafford C.
Typically responds within 16 hours

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2.9
236 reviews
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