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How would you rate DraftKings?
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New Jersey
1 review
1 helpful vote
Follow Michael P.
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What a work of art the commercials with Kevin Hart are. As a stockholder, I am completely offended by this ad. What a Jackass portrait to try and promote Draftkings. I and other would like to see this ad removed!

Date of experience: February 23, 2023
Maine
1 review
0 helpful votes
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Maine rollout is a bust
November 4, 2023

Basically the only thing I was able to do was deposit money. Otherwise, couldn't place bets on Android, needed a different version but their links to download were ineffective, tried to withdraw deposit and bank wasn't listed, now I need to wait for a paper check. What a waste of time!

Date of experience: November 4, 2023
Pennsylvania
1 review
0 helpful votes
Follow Gidge F.
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The play through requirements are impossible. It is in the fine print. They can keep your Deposit money if you don't meet the play through requirements in the time they set. You may as well give them your money. Play other sites that are much better like Bet MGM.

Date of experience: December 9, 2021
Ohio
1 review
0 helpful votes
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Fraudulent Account
January 11, 2023

Someone stole my social security number and created a DraftKings account with it. No one will get back to me and my email was blocked. I have no Idea what to do, someone created a fraudulent account with a stolen social security number and they have no issues with it.

Date of experience: January 11, 2023
Illinois
1 review
1 helpful vote
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I've used most of the different Sportsbooks and DraftKings is the worst. The website is constantly having "communication errors" and the location software is s***. Even worse is their odds boosts, promos and same game parlay odds are a joke and ridiculously adjusted. Do yourself a favor and stay away from DK for sports betting

Date of experience: November 28, 2021
Rhode Island
1 review
0 helpful votes
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Utter Greed
March 29, 2023

While your site sucks and your customer service does also you have the nerve to screw the shareholders. Fix the problems focus on getting and keeping customers, and produce for shareholders. Before you rape the company with your utter greediness!

Date of experience: March 29, 2023
Indiana
1 review
0 helpful votes
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Payouts
July 11, 2023

It is amazing to me that this platform will take my deposit from my account but when I actually win, they will not pay me my money through the same account I use to deposit. In fact I can't get my payout from them!

Date of experience: July 11, 2023
Michigan
1 review
1 helpful vote
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Closed my account
July 18, 2022

Draft kings closed my account and stole my money then lied several times in email about reopening my account I talked to customer service and recorded the call and the agent said the casino only lets you win when you first start playing the permanently banned my account after lying about reopening it stay away from draft kings they are thiefs

Date of experience: July 18, 2022
Michigan
1 review
0 helpful votes
Follow chrissy j.
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I am having fun at this casnio and I have tried a few, it seems to me they have great games that are easy to load, and fun to play. I have won quit a lot and always pick this one over the others I have downloaded.

Date of experience: January 23, 2022
Massachusetts
1 review
1 helpful vote
Follow Skip W.
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Bet on the NY Yankees -1.5. They won the game 12 to 2, but Draft Kings refused to pay, stating they had a "9 inning rule (8.5 if the home team does not have to bat in the 9th)". Turns out the 9th inning was rained out, so DK wiped the bet, treating it as a push/tie. I bet if I had picked their opponent (KC Royals) they would have counted the loss! They are disreputable and I canceled my account!

Date of experience: April 30, 2022
Michigan
1 review
0 helpful votes
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The only time you win is when you earn free credits from losing your money. But the catch is, whenever you win off of free credits, that's just what it is. Credits that can only be used on their site. NO Withdrawals off your winnings.

Date of experience: June 24, 2022
Michigan
1 review
0 helpful votes
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Dissatisfied customer
September 26, 2023

I withdrew 30k$ on Friday, it was accidentally sent to my old bank account that is now closed. I confirmed with Huntington bank yesterday that they recieved and sent back the 30k to draft kings. This money is not back in my account. Customer service has been horrible at helping me. The first time I talked to them they told me it would take 3 business days to return. The next time I talked to them, they said 8 days. The last time I talked to them they said 10 days. They haven't offered a casino bonus or anything for the inconvenience. I'm not sending more money until this is resolved. I play almost every day, I have wagered over a half million this year alone. It doesn't make sense to send more money until this is resolved. Am I not a valued customer? Be careful with this app, they sure don't make me wait to deposit money, but my withdrawals are a completely different story! Please be careful with draft kings!

+3
Date of experience: September 26, 2023
Wyoming
1 review
0 helpful votes
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After placing a bet I found out they wanted to send my winnings to Pay Pal so I requested a check & was charged $15 for them to do that. I waited 17 days for the check. Ceasers put my winnings in my bank account within 2 days. DraftKings is the worst sports book.

Date of experience: December 29, 2021
Canada
1 review
1 helpful vote
Follow Dusan M.
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I played with a lot gambling sites and mostly as any player know you loose your money,didn't have any problem with anyone. First time in my life i took some money,it was singles bet always and i took ******* k than after that they reduce mu bet to 200 $. I ask them why is that,they told me they can choose to do what ever. So my conclusion is that they just need looser player and if you take some money they will make sure that you don't take more - Point of everything $#*! Gambling Platform -S HIT PEOPlE

Date of experience: February 3, 2024
California
1 review
0 helpful votes
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Thiefs
March 12, 2024

This company is a bunch of thiefs and is holding money I won and giving every excuse not to pay me. Id verification 100 times and proof of everything they asked for and still won't unlock my account to withdrawal my money. Company is a joke and for a 65 year old veteran try to tell me how to spend my money is a joke. Crooks and criminals

Date of experience: March 12, 2024
New Hampshire
1 review
1 helpful vote
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The worst
July 30, 2022

I had a user name and password but could not find it. I tried to do a password reset and never got the email for it. I contacted them and now they want uploads of my license, not a scan. I never had to do that when I joined. This has to be one of the worst customer experiences I have ever had. Judging from their low rating, I am not alone. Stay away from this POS.

Date of experience: July 30, 2022
Louisiana
1 review
0 helpful votes
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Trying to cancel bet
February 5, 2024

While trying to bet $110 on a game somehow I bet $1109 on accident. I noticed it right away and tried to figure out what to do since the game was kicking off very soon. The only option I had was to cash out bet, which was for $120 or so less. After that I contacted customer support thinking they would refund me the $120 that was lost since the game still had t kicked off yet. The agent told me that since I cashed out there was nothing that he could do. I asked what did you want me to do wait until after kickoff and get nothing? Well he was rude and I closed my account which he advised me to do. BetMGM will let you cancel a bet the next day with no penalty unless of course there is a line move.

Date of experience: February 5, 2024
Pennsylvania
1 review
0 helpful votes
Follow Antwon S.
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I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Date of experience: January 13, 2024
New Jersey
2 reviews
2 helpful votes
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I hit the bonus twice on gorilla wilds, both times it wouldn't let me unlock an island to play, I was doing $6 spins and got 3 bonus icons the 1st time and 4 the 2nd. I'm considered a "vip" and they gave me $6 back instead of winning at least $500 on the first bonus and over $1200 on the 2nd. There is no 800 #?#+ speak to anyone. I have a "vip" host gabby whose # +1 *******639 and couldn't do anything and now waiting 3 days for a call back.

There are so many apps to choose from, DO NOT USE DRAFTKINGS! Unless u want to be cheated!

Date of experience: February 27, 2022
Michigan
1 review
0 helpful votes
Follow TYLER S.
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This is by far the worst casino app I have ever played on, they never pay out, bonuses just don't happen, I've wasted alot of money on this app giving then the benefit of the doubt but nope I get nothing. I will be deleting the app. Greed is the name of their game.

Date of experience: May 26, 2022

Overview

DraftKings has a rating of 1.1 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129