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How would you rate DraftKings?
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New York
1 review
0 helpful votes
Follow Elliot G.
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For over one year, my account is frozen and number OSU times have reached out and gotten lies. They have $217 of mine and they say they'll send it back but have not. Their customer service is a farce. They are liners and thieves. Stay away from this dirty company,

Date of experience: November 4, 2023
California
1 review
4 helpful votes
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Bunch of thieves
February 12, 2022

I requested a withdrawl and they put some of the money back on my credit card and hasn't put the rest on it. I've called and messaged so many different people that work at draft kings and they all have different answers. It's been weeks now and still haven't been paid out so this could end up being a legal matter. Avoid draft kings everyone please!

Date of experience: February 12, 2022
Arizona
1 review
3 helpful votes
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Buyer Beware
July 13, 2023

They have locked my account after they cheated me out of 600 worth of bets, I won fair and square and they won,t even return my original deposit let alone my winnings. They have been cheating people alot, they are cheats crooks whatever, how cheap can you get. They are a billion dollar company that keeps my 200 it's almost laughable.

Date of experience: July 13, 2023
California
1 review
2 helpful votes
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Bettor Beware
June 3, 2022

With most sports betting companies when an event is cancelled you are refunded your bet. NOT with DraftKings, they will steal your cash. So if you want to bet with draftKings check the weather forecast and hope your event is not rained out, hoping others don't fall victim to this scam.

Date of experience: June 3, 2022
Illinois
1 review
0 helpful votes
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Voided bets
December 3, 2023

So I placed a wager of $100 on an anytime TD scorer prop on Jase Mclellan of Alabama against Georgia on 12/2/23. I placed the bet before the game and he ended up not playing in the game because of injury. So as per rules I assumed the bet would be voided and my wager returned to me. However that wasn't the case! They categorized it as a loss so when I contacted them, they completely lied to me and said he did play which wasn't the case! I sent pictures to them through email that he didn't play and they just kept saying he played. To a guy that wagers almost everyday if I lose I lose but if it's not fair and my hard earned money is taken for no reason that's where I have a serious problem. $100 isn't a lot of money but it's the principle! I think they make enough money without robbing me! And here are the pictures to prove it

+4
Date of experience: December 3, 2023
Pennsylvania
1 review
0 helpful votes
Follow Micheal D.
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The Casino is Rigged ‼
November 10, 2022

I played roulette and The game will literally adapt to your playing style whatever you pick the computer will steal from you and fall on number that benefits them it'll lightly engage you and then steal all your money I literally covered all the numbers except 1 number and that number hit twice out of ten. Cheating is wrong and draftkings needs to quit stealing

Date of experience: November 10, 2022
Canada
1 review
1 helpful vote
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I recently opted in for a casino deposit bonus. As soon as I deposited my $50 NONE of the money became withdraw-able. They basically forced me to gamble for as long as possible to get my money back. I didn't realize how long it would take to be able to withdraw money and tried to forefit my bonus money. This someone ended up wiping my account to $0. I would highly recommend a platform such as fanduel over these scam artists. Also customer support was terrible. If I could give them 0 stars I would. Avoid avoid avoid!

Date of experience: July 1, 2023
Georgia
1 review
2 helpful votes
Follow Chris C.
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Do not use DraftKings! This has got to be one of the worst DFS sites around. Each year before the NFL season starts, they have season long contests where you enter a 12-player pool and do a snake draft. I was recently placed 11th out of 12 three times in a row. To put this in perspective, the odds of this happening are 1 in 1728. I contacted customer support, and all they could do was assure me that the contests are completely random.

I told the person that responded that it was not helpful, and his solution was to mark my complaint as solved. If you are looking to start playing DFS, join FanDuel. DraftKings is HORRIBLE!

Date of experience: August 18, 2022
Colorado
1 review
0 helpful votes
Follow Kev H.
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I have been trying to get access to my old draft kings account I sent them everything they asked from me and they ghosted me, don't sign up if you have a problem you will never get help or a straight forward resolution

Date of experience: September 6, 2023
Pennsylvania
1 review
1 helpful vote
Follow Betty N.
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This is the worst app in the world and a complete joke. When I played Roulette the app would crash right after I placed bets and then take my money which is total bs because I never actually got a turn. I also stopped playing games one night with $400 in my account and when I went to play the game the next day I had under $100 all of a sudden and then told me I couldn't withdraw the money. I am reporting them to the better business bureau! This app completely robs people. Never heard of one person winning anything. Whoever made this app should rot in hell for stealing money from people like this!

Date of experience: February 1, 2022
Illinois
2 reviews
0 helpful votes
Follow Chris W.
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You make a parlay and start winning the system will lock up one or more live games and not let you cash out early. They don't seem to have a problem paying out if you win every pick you made, but they do not like the cash out option. Which is why I ask why even offer something you rig to only benefit DK?

Date of experience: December 7, 2023
Colorado
1 review
0 helpful votes
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Recently for some reason they locked my account. I said OK close my account and send me the balance. They said I had to send them a picture of me holding my driver's license. Don't even know how! I think it's there way of keeping your money! Bunch of Crooks!

Date of experience: August 31, 2023
Virginia
1 review
0 helpful votes
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When looking at the games everything is extremely slow and delayed to the point where you can't make any realistic bets.

Any time you place a bet, it will change the odds to make you less money.

If you try to cash out on a losing bet, they will suspend it as long as possible until you can't cash out.

They will sign you out automatically if you are winning too much.

Go with Mgm online or a less popular site. Stay Away from draftkings!

Date of experience: September 11, 2022
Michigan
1 review
0 helpful votes
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I spent over $1000 a week and I never win anything back. The promos are terrible. I think I'm gonna just stick with FanDuel and MGM grand casino. At least they give me more of my lost backs and they give me more wins draft king lately just been taking my money so I think I'm done.

Date of experience: September 25, 2023
Indiana
1 review
0 helpful votes
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Horrible
September 11, 2022

I tried to deposit with multiple cards and even with paypal nothing worked. When I contacted my card company they said it was the merchant rejecting it. I emailed draftkings because they don't even have a phone number. They told me it was my cards (LOL). I have proof my card companies approved the deposit. They then continue to try to get you to link your bank account to the app. This is honestly sketchy to me that they make this this only option where they have a direct link to your bank account. The lack of help to deposit was not okay and now (because my cards did approve the charge) they took it multiple times until I can call and reverse it so I now have a few hundred dollars just being held that I can't even bet with because this app is complete trash.

Date of experience: September 11, 2022
Florida
1 review
1 helpful vote
Follow Jose S.
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I'm sure Dereck Jeter and draft kings made a killing on the project, this project was basically a rug pull, i don't know how many people got the same crappy nft's basically worthless and hold little to no value, i would think Derick Jeter would be a stand up guy and give his fans better memorabilia in the form of an nft, but nope same as all the other greedy nft rug pullers out there which is disappointing because he at least has money already. This is the world we live in all about me world. Everyone gets what they deserve in the end, firm believer in karma.

Date of experience: February 21, 2022
New Jersey
1 review
1 helpful vote
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Draft Thieves
April 16, 2022

I don't understand how the Sportsbook is 90 percent honest with payouts and the Pools on DK are fraud. I won a $5,000 dollar prize pool in the Fury vs Wilder boxing match and they only paid me 1.90 for 1st place. I went 12/12 in hard questions like what round would each boxer get knocked down. There were 5 or 6 possible answers to each question, so I know I couldn't have been tied with more that 1 or 2 other people. I don't believe I was tied with anyone. They told me I was tied with many people but couldn't tell me how many people because I knew they were lying. It was taking them 10 minutes to answer each of my questions on live chat because they didn't know what to say. I caught them in a lie. Millionaires who won't pay out even 400 dollar bets. Very Sad.

Date of experience: April 16, 2022
Canada
3 reviews
2 helpful votes
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Gone downhill
March 27, 2023

Used to be good before they became publicly traded. Good luck winning anymore, they cater to the professional fantasy gamblers, allowing them to max enter 150 lineups on the contests that are worth playing. An average guy cannot win here anymore. The customer service is horrible, they dont allow late swaps in UFC, meaning every week my lineup gets screwed, leaving me no chance of winning and will not credit you when a fight is canceled after the card is locked. They should allow the player to replace the canceled fighter.

Date of experience: March 27, 2023
Canada
1 review
1 helpful vote
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Closed and stole my money
February 28, 2024

My R.O.I was in the postive so they suddenly closed my account. They emailed me saying I violated one of there policies but wouldnt tell me which one. I have over 8 emails telling them to send me my deposited money of $500. Hope everyone reads the reviews before giving there money to these scumbags.

Date of experience: February 28, 2024
Pennsylvania
1 review
0 helpful votes
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Scam…
January 28, 2023

I won 5 hands big hands at that and my balance never increased. I've won a bet and they never paid me and took my original wager. I try to email or call them they never get back to you. Worst site ever they scam me out of 5000 at least and I lost over 300 k on there I am done wish I can sue them.

Date of experience: January 28, 2023

Overview

DraftKings has a rating of 1.1 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129