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How would you rate DraftKings?
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Ohio
1 review
0 helpful votes
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Promises Not Kept
February 13, 2023

I was denied $200 bonus for first time gambling in Ohio. I made a $5 bet and they said I put a booster onto it? I have no idea what that was, but it violated their rules? So, I get no $200 bonus. Too much competition to worry about this. Awful customer service.

Date of experience: February 13, 2023
Minnesota
1 review
7 helpful votes
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You probably won't have problems with Draft Kings, until you try to make a Withdrawl! At that point they will throw up roadblocks, and reasons not to send your $$$. Their standard line they use on everybody is, "there is suspicious activity involving your account, so we can not honor your request. $#*! DraftKings!

Date of experience: October 5, 2023
Massachusetts
1 review
0 helpful votes
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Ripoff
February 3, 2023

They have a special where you bet moneyline of nba game and if your team ever goes up by 10,you win bet on spot. Only thing is, bastards don't pay off. Houston up 19 to 6 over Toronto on 02/03 and they never paid off. Done with this site.

Date of experience: February 3, 2023
Pennsylvania
1 review
5 helpful votes
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Frauds!
July 6, 2023

They took 600 from me when draftkings rocket was malfunctioning. After I took the time to send emails and screen shots they still didn't offer a damn thing. Thousands of dollars have went to them from me and they do nothing! Absolute scam artists

Date of experience: July 6, 2023
Illinois
1 review
3 helpful votes
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Worst bet app
August 12, 2023

I was betting never win spent over 1000$ and when I win they start asking me for bank statements and alot of other stuff after a week I send everything they need they stop responding to my emails never playing again on this app

Date of experience: August 12, 2023
Virginia
1 review
3 helpful votes
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When I first started with DraftKings some years back they were a good company to play and I enjoyed it very much. I now feel quite differently because they have horrific customer service and very poor management in my opinion. They have gotten under my skin, so badly that I would never again use them for sports betting under any circumstances. I would not recommend this company. Caveat emptor. David Packett

Date of experience: February 15, 2023
Ohio
1 review
3 helpful votes
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Scamking
January 1, 2023

They have you opt in to bets. As soon as the bet is placed they change the payout amount. This is the second time I've opted into a team scoring doubles my bet. As soon as I place the bet, the payout turns to.17 from $37.14.

So now they have me risking $37 to win 17 cents and they offer no way to cancel after screwing you.

Date of experience: January 1, 2023
Illinois
1 review
3 helpful votes
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My account got permanently banned.
February 15, 2023

Simply put, never join draftkings. Woke up one day to an email stating that my account has been permanently banned and was unable to withdraw the money that I had in my account. I have emailed the support and they stated that they are not able to disclose why my account got banned or why I can't withdraw my money. If you want to risk your money due to an in adequate company. Feel free to join draftkings.

Date of experience: February 15, 2023
Michigan
1 review
1 helpful vote
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I won a bet that would have paid me. Almost $200 that Philadelphia's Bohm would get a hit with 4 other players they all got hits. They said he didn't and I have screenshots proving he did they are cheaters that don't like to pay when you win fair and square use bet mgm or fandul they pay what you win and not cheat great customers

Date of experience: October 3, 2023
Ohio
1 review
5 helpful votes
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I read these reviews and I am shocked! I have been an attorney for 50 years and have never, ever seen anything like this. From these reviews it is clear that the operators of DraftKings are engaged in serious crimes. I read in one account that they are operating in Bulgaria which makes it far more difficult to recover from them. If anyone wants to be a potential plaintiff in a class action against to recover the stolen proceeds contact me by email at *******@aol.com

Date of experience: February 12, 2023
Pennsylvania
1 review
0 helpful votes
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Unfair Gaming Practices
November 26, 2023

I downloaded the Craps Game by Draft Kings. I used my debit card to play. I won and opted for a check that was scheduled to arrive in 2 weeks. I got an email from Draft Kings saying that my account had been frozen and that they would not send me my money until I sent a picture of my Identification and all of the debit cards I played with on the account. Now, if they suspect fraud then why did they allow me to play? Now, it's time to pay and I'm goin through the wringer. I read the agreement prior to playing and it didn't mention this part. This is sight is Bogus! I do not recommend Draft Kings to anyone!

Date of experience: November 26, 2023
Colorado
2 reviews
11 helpful votes
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I had a bet that one and didn't get paid out. I had to email them and show them proof that the BET had won before they paid me. After successfully building my account with winnings they locked me out of it during important games to me. I was not able to withdraw my money or even get signed in. Customer service was less than helpful.

Date of experience: March 31, 2024
Arizona
2 reviews
0 helpful votes
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When I tried to withdraw money, only $100, I was unable to do so. After 3 weeks of waiting for customer service to activate my account again and allow me to make withdraws or generate teams for the NFL playoffs, I decided to permanently close my account. Customer Service did then send me the money in my account and notified me that I could never open an account again with Draftkings. I'm not sure exactly what technology issues are going on with legitimate money transfers, but if you're having troubles, just close your account permanently. The money in your account will be sent to you via UPS. You will not be able to use Draftkings anymore. Draftkings is not trying to keep your money, rather a technology challenged company with a world full of cyber criminals.

Date of experience: January 29, 2023
Louisiana
2 reviews
3 helpful votes
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I got locked out my account because I created one long ago and didn't remember. Anyway I'm betting after creating another account and all until all of a sudden I log in and it says Account Restricted and to contact them.When I say I went back and forth with emails cuz it's no number to call and nobody understood what needed to be done after breaking it all down in syllables.it's crazy.One guy supposedly had it handled so I went to reset my password and the same stuff popped up.After that I was just like f--k it..

Date of experience: November 18, 2023
Pennsylvania
1 review
0 helpful votes
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Draft kings sucks
December 28, 2023

Its nearly impossible to get ur money back and the website crashes evey 3 minutes. You need to gamble $100 just to get $30 back. The customer service is bad. They tie 70 games to a big jackpot that no one wins after 5 weeks. They are not transparent mgm is much better.

Date of experience: December 28, 2023
Indiana
1 review
0 helpful votes
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Robbed by draft kings
September 8, 2023

So I complained about a game that dragt kings has called the Rocket. So this game is "connection problems " right. It just so happens that it does it when you bet big or about to win big. Either way they shut my account down 4 months for the end of the year when my tier status was going up after I hit 90,000. I am ******* short and my account is suspended for 3 months. Tell me how this right. Not to mention all the bets that I didn't get to play or didn't get reimbursed for them.I have spent thousand with this site. So be were they scam artist

Date of experience: September 8, 2023
Missouri
1 review
1 helpful vote
Follow DKNG S.
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It seems like they are not available in all locations in the US. It's fine. But you should verify location first and then get information from customers.

After we provide social security number and drivers licenses, we test the location and it is not legal to play. Finally, we cannot play but they collect all our personal information.

Do not recommend this company.

Date of experience: May 20, 2022
Connecticut
1 review
0 helpful votes
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Stay away!
April 24, 2024
Updated review

Draftkings are the worst, they could care less about their loyal players, They hide behind their customer service reps (cheap labor from another country) and are totally clueless. They will never resolve any real issues, they will just keep sending you automated replys.They are a joke, stay away!

Date of experience: April 24, 2024

Worst customer service in the world!
March 24, 2023
Previous review

This is a multibillion dollar company that could care less about any customers You will never be able to speak to a live rep. They also had to pay millions in a class action lawsuit, I filed a BBB report and they still didnt respond. Theyre despicable.

Date of experience: March 24, 2023
Massachusetts
1 review
0 helpful votes
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Scammers
February 4, 2022

Do not trust this site. They stole hundreds of dollars out of my account and then locked it. The only way they would unlock it was if I sent them sensitive personal documents to prove my identity which wasn't necessary to sign up. Obviously I didn't and took my betting affairs over to Fanduel. Stay far far away!

Date of experience: February 4, 2022
Michigan
1 review
0 helpful votes
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Sports bets
February 10, 2023

They are great at taking your money on bad sports bets and their casino games. But once u have a good sports bet they canceled out half of your picks or take 30 minutes for someone to review your bet. Absolute turd of a betting site. Support local and kick these guys to the curb

Date of experience: February 10, 2023

Overview

DraftKings has a rating of 1.1 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129