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How would you rate DraftKings?
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Wisconsin
1 review
2 helpful votes
Follow DUSTY W.
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They need sued!
November 10, 2021

How TF can you spend thousands in a period of time, and yet the only win is a dollar or two! Bonus round are next to impossible! Seems to be the casino is fully rigged for only draft kings to win, and not the players! I will only try a hundred more bucks yet if nothing I can never trust online casinos, and I'll keep my money to go to local gaming places! They need a private auditor to go to audit them!

Date of experience: November 10, 2021
Michigan
1 review
1 helpful vote
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Stay away!
December 22, 2023

This is the worst gaming site! They treat there customers like trash! I have hundreds of problems with customer service.I'm supposed to be a gold member and they locked me out of my account and requested documents and then when I sent them the documents in the right format they still rejected them they were rude and offered no help finally I just gave up

Date of experience: December 22, 2023
New Jersey
0 reviews
0 helpful votes
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Only 2 bonus to select casino and sports, I don't do sports
Made a 1st deposit, no bonus, contacted customer sec, telling me I didn't select correct bonus.
Cheap place, not as many good games and mobile app keeps kicking out of games.
Horrible experience wasted 500.

Date of experience: January 22, 2022
Washington
1 review
1 helpful vote
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Alls I can say is somebody has to start the process of holding Draftkings accountable for the outright blatant cheating and basically robbing people of there money plain and simple

Date of experience: July 14, 2024
California
1 review
0 helpful votes
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Draftkings Store
October 27, 2021

I ordered my husband several items from the Draftkings Store online for his birthday. I had an issue with the hat I ordered and although it took several days to receive a responsevia email, the customer service was extraordinary once I did. They went above and beyond to make sure I was satisfied with my order. It was worth the extra $ for expedited shipping. The box the items arrived in was very nice. I am extremely satisfied and while continue shopping on their site.

Date of experience: October 27, 2021
Pennsylvania
1 review
1 helpful vote
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Rip Off
February 21, 2024

This site is a joke, save yourself time and a headache, join Fan Duel, got locked out of my account and it was a nightmare dealing with them, in the end I cashed out my winnings and closed my account. They didn't even care or ask what the issue was, I learned the hard way, don't make the same mistake. Good Luck.

Date of experience: February 21, 2024
Pennsylvania
1 review
1 helpful vote
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Terrible Customer Service
February 12, 2022

It's so bad that it is almost seems like scum, do not get fooled by those commercials, I can not talk to a live person which has made me very frustrated. It tells me to reset the password and when you do that they say an email was just sent to you to reset your password and that email never comes to you, I am very concern that email may go to a third party with your personnel information, when I bring this matter to their online chatting they don't even respond accordingly.
They finally resolved my issue, once you get hold of someone which is very challenging then their service is good.

Date of experience: February 12, 2022
New Jersey
1 review
0 helpful votes
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Most casinos that offer VIP do so because you are a valued player. Not this crap hole. My VIP host was so happy to make my experience better. That was until i used a curse word in a text exchange. Not only did this Little $#*! suspend my account. But he then lied about it. Saying the naughty words auto triggered an account suspension. Which is horse $#*!. My host before this little bilbo $#*! was great. We had many exchanges and i was exactly as bad with my language with her. The difference? She had balls and this $#*! was a castrated $#*! and a liar. Any way. Last year I had 1/2 a million in play on this bull$#*! site. Since the little ball less $#*!es hissy fit and wounded tender feelings, they got jack $#*! from me. I am playing on Fan duel now.
Just be advised, draft kings VIP is total bull$#*!.

Date of experience: May 2, 2024
Pennsylvania
1 review
5 helpful votes
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DO NOT USE!
June 6, 2023

Long story short they refuse to let me withdraw my $******* and after disputing with them for 6 days they blocked my account and ended communications me, while still holding on to my funds that I deposited.

Date of experience: June 6, 2023
New York
1 review
6 helpful votes
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Terrible, stay away!
January 26, 2023

Account has been restricted due to withdrawal and deposit from the same account. So I tried to be understanding and resolve the issue although I get no responses from "customer support", no call backs, can't withdraw or deposit. Meanwhile on the app it says the issue is "resolved". 1300 stuck in the account and can't withdraw it. Thieves? I don't know judge for yourself.

Date of experience: January 26, 2023
California
2 reviews
2 helpful votes
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My account gets locked repeatedly (has been over 20 times) because their security detects VPN software on my computer. I enter contests, cannot change my lineups and it can take days to get a response and get it fixed. I would not partake in daily fantasy with Draft Kings. The worst part is you cannot chat or speak with agent, only via email and it feels like you get AI responses. Brutal customer service and treatment of loyal customers.

Date of experience: April 5, 2024
Pennsylvania
1 review
0 helpful votes
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Holding my $
March 19, 2024

They won't let me withdraw my money and their customer service is the absolute worst I've seen of any company my entire life. Do not use DraftKings casino sportsbook you might as well light your money on fire!

Date of experience: March 19, 2024
Washington
1 review
2 helpful votes
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Got took!
March 16, 2022

I had a parlay on the suns against the rockets, one of my legs was mcgee to get one+ blocks, me and my family all witnessed it happen, but for some reason DraftKings did not recognize it, that's bull$#*!! I'm done with this app.!

Date of experience: March 16, 2022
New Jersey
1 review
3 helpful votes
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DONT PLAY ONLINE CASINO
October 14, 2022

I PLAY 100s of hrs of blackjack a week just started using DraftKings couple weeks ago and every blackjack game I've played are scams. The algorithm ( computer dealer) will deal himself the winning hand 90 percent of the time. I'm experienced in playing online and in person at a casino and the way those cards come out isn't random at all. He deals himself 19 20 or 21 no matter what his first card is showing. Never seen blackjack 3 / 4 times in a row in my life. The more you bet the worst your hand becomes. I've been screen recording for weeks now because I know sooner or later they will be exposed and lawsuits will start flooding the company. Make a complaint to customer service they will simply tell you it's regulated and reviewed. But, by who a partner?

Date of experience: October 14, 2022
Oregon
1 review
0 helpful votes
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Customer service
January 19, 2022

Customer service is straight up trash some of the worst customers service I've ever experienced no phone number to get into contact with them they say email them I r been waiting 48 hours plus. Haven't got a call nothing they locked my account made a withdrawal that I didn't make personally an I can't communicate with anyone at least Oregon lottery scoreboard had great customer service this is straight up trash an playing with peoples money worst betting app ever used well the actual app is fine it's the employees an customer service that is just flat out trash an they don't even give a $#*!

Date of experience: January 19, 2022
South Carolina
1 review
1 helpful vote
Follow JAMes S.
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This place is not to be trusted and to be honest our country is better off running moonshine and playing poker live, not to mention placing bets with the local bookie. This is all coming from a life time poker player and professional gambler. They are crooks, they have people playing for the company from the inside or taking kick backs you can bet your life on it. Keep things very small play to have fun and if you win a few hundred take some out and use it. Ive got decades in this $#*! and the odds a normal joe opening up the app putting in 200 winning anything big so low it would shock you! Its just full of bad scandlist people so dont think you can hit it and change you life. Its simply not true!

Date of experience: June 1, 2023
Pennsylvania
1 review
5 helpful votes
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Summary
December 7, 2022

The worst betting app available today is draft kings.
Stingy app with unreasonable mission offers. And promotions are junk ALL the time! They screwed us over on our sport league NFT gig in the state of Pennsylvania. People who invested in that took huge loss. This app doesn't care about its customer base like other companies do. Other companies even offer more free promotions as well. Draft kings you suck so hard. You should be the first app to go!

Date of experience: December 7, 2022
Pennsylvania
1 review
1 helpful vote
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Draft kings casino
October 31, 2023

Your site is a rip off
If threw thousands at this site with a couple bonuses. 200 last night with no bonus. Slots has become a high rollers game. The good hand pays are 200 a spin the average blue collar guy can't win anymore unless on fanduel they actually pay or worse yet I make more money off skill machines at synoco lol

Date of experience: October 31, 2023
Michigan
1 review
1 helpful vote
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Delete the app now!
March 2, 2023

You will no longer win on this site, if you do, you will invest 1000 to win 200. DK no longer pays out. I am with a few other Vegas casino apps and they are fair with better reward programs free rooms, concerts etc. DK has the crown program which is complete garbage.
DK has shareholders to bow down too with no physical casino properties. The first year they paid out but not anymore. Before playing here ask yourself the question do you feel like trying to get back fifty percent of your money you deposited? Trust me when I say this it's been four months with no significant wins. Other apps are much more fair and honest please do yourself a favor a leave these amateur casino operators. Where is the gaming control board when you need them? This site needs to be audited. Ps. I can assure you there are much much 'bettor' sites. Good Luck out there….

Date of experience: March 2, 2023
Ohio
1 review
0 helpful votes
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Promises Not Kept
February 13, 2023

I was denied $200 bonus for first time gambling in Ohio. I made a $5 bet and they said I put a booster onto it? I have no idea what that was, but it violated their rules? So, I get no $200 bonus. Too much competition to worry about this. Awful customer service.

Date of experience: February 13, 2023

Overview

DraftKings has a rating of 1.1 stars from 336 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
189
value
175
shipping
103
returns
119
quality
156
+131