• Donna Bella hair

Donna Bella hair

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Overview

Donna Bella hair has a rating of 1.4 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Donna Bella hair ranks 310th among Hair Extensions sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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What reviewers want you to know

Positive highlights

  • And will always check to see if beauty depot.com has what I am looking for first.
  • Donna Bella Hair is great but their customer service and willing to help is even better..

Critical highlights

  • shopping experience is fine except that I cannot log into my account.
  • It says "get 5% off by entering name & email address" I did but the promo code was "not valid".
How would you rate Donna Bella hair?
Top Positive Review

“Excellent”

Maxston W.
4/11/21

I ordered my tape in hair extensions from the UK and they arrived via FedEx in 4 days. They were super easy to fit, 4 packs did a full head for me and the hair is great quality. I've been wearing hair extensions for 20 years and have had my fair share of disasters but these are up there with the good ones. I washed them in my normal shampoo and conditioner and the tapes are still strong and secure. Overall, I can't fault this hair or the service.

Top Critical Review

“DO NOT BUY!”

Stacy T.
4/30/24

First week hair was fine. Went down hill from there. Hair is frizzy and extremely knotted. Took them out after 2 weeks. Couldn't stand them anymore. After the first week it no longer matched my hair. The extensions changed color. Customer service is awful. They will never find anything wrong with their product. First set of extensions that people told me you could tell by was wearing fake hair. This also happened to my daughter. Same issues. Please do not order from here. There are so many better options!

Reviews (28)

Rating

Timeframe

Other

Reviews that mention popular keywords

beauty depot (13) customer service (7) shopping experience (6) promo code (7) checkout process (3)
Thumbnail of user cindyw1137
1 review
0 helpful votes
November 4th, 2023

The wefts I received were poor quality,washed them one time with correct products and they are frizzy and broken. I contacted the company and they want me to answer a long questionnaire
And prove what I was saying … I've been a stylist and salon owner for over 35 years and I feel like this company does not stand behind the product

Products used:
Hair wefts

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyj335
1 review
0 helpful votes
December 12th, 2020

Okay hair, terrible tape. They started to fall out right after installed. Wouldn't really recommend.

Thumbnail of user tarab591
1 review
0 helpful votes
March 21st, 2023

I know you guys or some of y'all have had a bad experience.well let me tell you mine I went to Sally's beauty supply and bought some Donna Bella hair extensions they are so thin the hair would not blend Sally's beauty supply would not give me a refund even thou it was the same day they said nothing was wrong with them. Even though I couldn't show them because they wouldnt open the other boxes. So if you can't open the boxes then how the hell would you know that was how they were supposed to look so I contacted Donna Bella hair online and communicated with them through an email they sent me brand new hair extensions that are absolutely perfect and I got them within 4 days I am so pleased my advice is do not buy hair extensions from Sally's beauty supply I would always go through the company this hair is amazing I have put product on it toned it and it's still soft I love them so much

Tip for consumers:
Always go through their company

Products used:
Hair extensions and I bought them from Sally's beauty supply and they would not give me a refund but the company sent me brand new ones and they are perfect

Service
Value
Shipping
Returns
Quality

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