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The Disney Store has a rating of 2.2 stars from 252 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Disney Store most frequently mention customer service, credit card, and tracking number problems. The Disney Store ranks 12th among Disney sites.
No positive highlights yet
I love these cute collectibles, though they might be a bit pricey but it's definitely worth the price. Also great quality!
Bought Disney's 'Nightmare Before Christmas' 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023. Given as present in November, took several weeks to complete. Only at end did we realise there were missing pieces so very unhappy. Pictures taken and sent to merchandise guest services to get missing pieces, complete replacement, or credit note. Was told that as outside 30 day period and I could not take it back to US store no help would be given. I live in the UK, it was a present given some time later, and it took a long time to get to the stage where we realised it was defective. No understanding or leeway from Disney at all. Dreadful quality control that it should be defective, and an appalling lack of understanding from a multi-million USD company in refusing any help. Do not buy from a Disney store if you are not from the US and don't want to have to travel back, or your purchase is a gift and will not be checked until after 30 days.
Difficult to resist buying something. But that might be where the positives end. Long wait, no contact, awful package... Really wouldn't recommend and probably won't buy there ever again.
Bought a Supreme leader sweatshirt hoodie at the Disney store washed it and it was all dull from the black die bleeding onto the white fabric :( what a disappointment not cheap!
Ok here we go... I received a gift card for Christmas
I've been trying to decide what to buy. I decided on April 4-5 to purchase Betsey Johnson Maleficent necklace. When I checked out I used my gift card and PayPal for balance which would have been 0 still left money on gift card. When I looked at my account it dropped the gift card I called not 20-30 later to question sure enough it dropped it but they couldn't stop shipment because it was already processed REALLY whatever I said I send it back once it arrives. A couple days go buy I get a shipping email. I'm thinking you know once it comes in I'll probably love it and keep it Right cuz that's how I am.
Ummm ya it came WHAT A JOKE! It came in this box beat to crap the tape looked like it was boxed up to move going to the moving truck. Absolutely blew it. I opened the box there was a three puff shipping plastic packing puffs two were deflated looked like it was used before. Then there was a empty plastic bag hanging around the pouch which the necklace itself was in had bubble rap but the necklace had no protection just hanging around loose in the bottom I'm not sure how the jewels didn't got messed up.
The paper that was in the box was sad looked like it was being reused so instead of just keeping it the experience was underwhelming but this particular situation they made it easy to send it back. The picture of the necklace rapped up is me returning it to them the proper was.
I'm sad I really want to order the LEGO castle but I'm not impressed so I'll look to get it somewhere else.
I'm such a Disney lover my bedroom and kitchen are Disney I have fabulous stuff.
SAD DAY YOU WONT PAY RETURN SHIPPING SO ILL MAKE SURE YOU SIGN FOR IT! You know keeping us all honestenough said
Thank you very much NOT!
Ordered a baymax water bottle in Feb. Gave to daughter at easter time and she used bottle 2 months and the rubber seal came off and now leaks. Wouldn't recommend this product.
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