• Discount Tire

Discount Tire

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Overview

Discount Tire has a rating of 1.92 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Discount Tire most frequently mention new tires, customer service, and road hazard problems. Discount Tire ranks 149th among Tires sites.

  • Service
    88
  • Value
    82
  • Shipping
    27
  • Returns
    26
  • Quality
    68
Positive reviews (last 12 months): 21.6%
Positive
11
Neutral
2
Negative
38
28
See all photos

What reviewers want you to know

Positive highlights

  • I have been going to Discount Tire for over 20 years, when I find a truly exceptional company I keep going back.

Critical highlights

No critical highlights yet

How would you rate Discount Tire?
Top Positive Review

“Amazing experiences always”

Jenna C.
1/6/24

Everyone is always so kind, helpful, knowledgeable, and experienced! When I went to visit for some tire pressure sensors dying they explained the why and the process of fixing them. They even relearned my sensors and fixed a leaking valve stem which was very kind of them! Overall experience was a 11/10!

Top Critical Review

“They Damaged my rotor but suggested I go to AutoZone and a mechanic”

John T.
1/11/24

I usually go to this place for every tire need for the last 5yrs. But they messed up my car and won't make good on it.i bought tires in 2023 and went in for tire rotation and one lug nut was stripped on and they had to break off the stud. I asked the guy what now he said "sorry.they do sell the studs at auto zone. But you'll have to take it to a mechanic to fix it." The last time my tires came off the car was when I bought new tires from Discount Tire. Going elsewhere now, SUGGEST YOU DO TO!

Reviews (164)

Rating

Timeframe

Other

Reviews that mention popular keywords

discount tire (84)
Thumbnail of user jenna.carver99
1 review
0 helpful votes
January 6th, 2024

Everyone is always so kind, helpful, knowledgeable, and experienced! When I went to visit for some tire pressure sensors dying they explained the why and the process of fixing them. They even relearned my sensors and fixed a leaking valve stem which was very kind of them! Overall experience was a 11/10!

Service
Value
Quality
Thumbnail of user mr618314
1 review
0 helpful votes
January 16th, 2024

I've been to two discount tire locations since they have expanded in florissant mo and Arnold mo both times I was greeted before I stepped foot in building lol but very serious they were fast polite and knew what they were doing thanks I'll always do business with discount tire

Products used:
Tires balanced and mounted

Service
Value
Quality
Thumbnail of user debkoze96
1 review
0 helpful votes
October 28th, 2023

I was shopping for tires a few months ago and almost everyone I talked to needed an appointment or had to order. I found my tires at Discount Tires and I walked in to make an appointment and they said we can do it right now. I had an oil change coming up so I made an appointment to have my tires rotated and balanced and I was in and out of there in 15 minutes. I have been very impressed with the service. Thanks again

Thumbnail of user michelewilliams1891
1 review
0 helpful votes
April 1st, 2023

Was very specific as to the kind of wheels and tires I wanted for my Honda Element. Spoke with John and Eric at the Fredericksburg, VA store a number of times to arrive at choices I would be satisfied with. They were extremely knowledgeable and very helpful in making sure I came away satisfied. When I arrived at the store, I was a bit late for the appointment, but they took me right away and got me out of there in less than an hour. All employees were nice, polite and obviously trained well. I don't know about other Discount Tire stores, but this one was off-the-chain fantastic! The ride back to Alexandria was awesome on my vehicle's "new shoes!" Could not be more pleased with my Toyo AT3 tires and Black Rhino Boxer wheels!

Service
Value
Thumbnail of user stuartw269
1 review
1 helpful vote
August 15th, 2023

5 other stores said 3-5 days to get LT tires. Called within one hour i was in the shop:30 minutes later on the road. Great job! Thank you

Service
Value
Thumbnail of user timg890
1 review
0 helpful votes
December 21st, 2022
Verified purchase

After hours of reviewing tires (I even paid to get on some sites to see their tests), these had the best combination of dry, wet and snow traction. I run service calls for a living and have to get there in all weather. These tires have been life changing! Thank you Kyle Wright at Discount Tire Greenwood for making it happen! I am 64 and have never driven tires like these!

Products used:
Michelin Crossclimate2 tires

Service
Value
Quality
Thumbnail of user tw796
1 review
0 helpful votes
July 9th, 2023

I drove past 20+ tire stores to get to the Discount Tire in Lakeland...and it was worth it. I've always had great experiences at their stores in the Chicagoland area and wish they had stores in Tampa, but for now, I will travel to Lakeland.

I needed a tire replacement and for a couple tire sensors to be replaced and I got the usual exemplary service. The Discount Tire experience is always a good mix of being helpful, knowledgeable, cost competitive and timely. There are only a few brands that care about the customer experience like Discount Tire...I will continue to use this company for the foreseeable future. Thanks to Emmit for his help in getting my family in and out so quickly.

Thumbnail of user gregoryp463
1 review
3 helpful votes
March 5th, 2022

My recent visit to discount in Aurora when very well! The Usual tire rotation and follow-up and
"Houston", she was very cordial, friendly and professional. Then when my car was ready
(not very long at all!) Tyler came over and went over everything, handed my keys and said
Have a good rest of your day and "Thanks" for coming in today. Awesome
Thanks Houston & Tyler!
Mr. Pinkney

Thumbnail of user wuvco6
1 review
0 helpful votes
June 29th, 2023

I went to the Hiram store for a tpms diagnostic tool test. Armand ran the test and explained the readings and tpms system.
I m have been (still am) a steady customer with Discount Tire for a good bit. They have always been professional helpful courteous quick and very hard working bunch. I can attest that they will go out of their way to help you.

Tip for consumers:
Please have your call center provide correct imfo

Products used:
Diagnostics

Service
Thumbnail of user stephenp28
5 reviews
0 helpful votes
September 12th, 2022
Verified purchase

Not my first rodeo with the Duluth location, and each has been exceptional - from price matching, to expedient servicing and empathetic, articulate, compassionate staff - bar none - from phone calls, to online chats, to emails and (ultimately) in person!
Cannot recommend them enough!

Products used:
Yokohama Avid Ascend GT radial tires

Service
Value
Quality
Thumbnail of user joely31
1 review
1 helpful vote
January 14th, 2022

The guy Anthony who greeted me outside before I even showed up to the door was honest about the sensors on my tires told me it's an issue with something else very honest could have ran me money if you wanted I will come back and my family too

Service
Shipping
Returns
Quality
Thumbnail of user anthonyt439
2 reviews
8 helpful votes
March 22nd, 2022

On April 2022, Discount Tire deploys rugged mobile devices to scan tire treads, pull DOT data
Discount Tire aims to automate what was a manual process for technicians.
Being a loyal customer of Discount Tire since 2003, I enjoyed their professional service and prorated discount.
Today, Sergio Hernandez, a front desk Technician, took my order using this Mobil app scanning device. Indeed, it is fast and accurate.
Throughout 20 years of using service from Discount Tire, I have witnessed their professional service to the community, their speed is fast, and their price is unbeatable!
Their staffs are well trained and politely to every customer!

Kudos to Discount Tire, who lives up with their company name and service!

Discount Tire's Customer
Anthony Tran (Frisco TX)

Tip for consumers:
ask for prorated

Products used:
Tires

Service
Value
Shipping
Quality
Thumbnail of user adrianw120
2 reviews
0 helpful votes
July 29th, 2022

I personally believe in giving credit where credit is due. So I want to say thank to the discount tires round rock team. Special thanks to "Carlos and Tomas" for assisting me in getting all new tires for my Audi and Nissan Titan it was a very fast and seamlessly process. Thank you the whole team. (Lunch on me)

Tip for consumers:
I personally believe in giving credit where credit is due. So I want to say thank to the discount tires round rock team. Special thanks to "Carlos and Tomas" for assisting me in getting all new tires for my Audi and Nissan Titan it was a very fast and seamlessly process. Thank you the whole team. (Lunch on me)

Products used:
Tires

Service
Value
Quality
Thumbnail of user seand707
1 review
0 helpful votes
June 9th, 2023

Got an amazing deal at discount tire in Fort gratiot saved me a bunch of money on 4 tires very much appreciated thank you to the worker Jeff and to discount tire really made our day

Service
Value
Quality
Thumbnail of user randalld196
1 review
0 helpful votes
September 18th, 2021

Made two appointments on the same day for two different cars. Avoid walk-ins and make an appointment if you want fast turnaround. The most efficient and professional operation I have seen for tire installation. Their service and tire selection far exceeded my expectations. Very competitive pricing and was out the door in just one hour! A very happy customer!

Products used:
Tire Installation

Service
Value
Thumbnail of user steved1320
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

I purchased a set of tires for my 2011 Dodge Ram 1500 and the next day my low pressure light came on. I wasn't able to go back until a few weeks later. When I did go back I had the pleasure of working with a young lady named Stephanie. I wasn't happy about the 2.5 hr wait so I came back the next morning and thankfully I was able to work with her again. She personally checked my pressure both days and checked my sensors the second day. Long story short it was just a bad stem, but her service was right on point.Not to mention she's real easy on the eyes. I appreciate all of her help.

Service
Value
Quality
Thumbnail of user coreym311
1 review
0 helpful votes
November 11th, 2022

I visited Discount Tire today & got excellent service. RHET searched for every solution to resolve my tire situation & I'm greatly pleased.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomm962
1 review
0 helpful votes
March 8th, 2020

Last week passing through Montgomery Al. I need a new tires. Demarus Johnson $#*!. Mgr went why out of his way to help me out. He help me unhooked my trailer held my dog, got me in right now. Sold me 4 tires. Was not a pushy salesman. Very courteous. Hard to find a person like this in todays world. Thanks you so much for making a bad situation Good, Tom Molnar

Thumbnail of user elv5
4 reviews
5 helpful votes
January 5th, 2021
Verified purchase

So, it was a very difficult day w/my tire damaged, a donut on my wheel... driving in Vegas and out of all the locations I chose to make an appointment at, it was the most amazing experience I could ever ask for as a customer - now I've had a real good experience at Discount Tire in Bullhead City Arizona... never ever expected the service to get even more excellent but it did and out of all places in Vegas - my salesperson "Randell P." Was so good to me it was like he came from my perspective of what it would be like for him if it was his car and his flat tire! He just got me w/out me telling him anything. He gave me a good deal, they were fast... I walked over to a store for lunch, brought it back and by the time I unwrapped the salad, put my eggs and dressing in - they were done! Absolutely mind blowing! It does help if you arrive at least 20 minutes to take care of any unexpected issues and that was what I did. They are way busy and still found a way to serve me w/out waiting for a long time. I came out a complete winner, so happy, and they saved me a lot of money considering people are suffering financially b/c of covid-19. Thank you so much - I will always remember this insane service.

Tip for consumers:
It helps to make an appointment and arrive like 20 minutes early for unexpected issues b/c they are really good, excellent service, good product, and most of the salespeople are sweet and helpful SO they are very busy - they sincerely care about what they are selling you too.

Products used:
Tires

Service
Value
Quality
Thumbnail of user donnam3245
2 reviews
32 helpful votes
October 16th, 2022

I went to two other tire shops in Savannah, and wish I had gone to Discount Tire first. Honest, professional, and hard working. I love this place.

Tip for consumers:
Ordered the tire on line, had it put on three days later. Great shop.

Products used:
Tire

Service
Value
Shipping
Quality
Thumbnail of user dennisr623
2 reviews
0 helpful votes
March 18th, 2022

A big shout out to Hendersonville's Discount Tire Store. After returning home from a road trip to Columbus, Ga I presented my a claim for reimbursement because of a flat tire (puncture which ruined the tire) I was promptly reimbursed for my tire. A week or so later I noticed the tire company (not Discount Tire) had installed the incorrect size tire on my vehicle! DC installed the correct tire@ no charge to me! You can bet when I need my next set of tires I will return to Discount Tire! "THANK YOU DC" BTW GEORGIA HEROES took care of my flat tire at no charge!

Thumbnail of user danielh2580
1 review
0 helpful votes
December 30th, 2022

Ethan is a great store manager. He has excellent customer service skills and is a great problem solver. This store is fortunate to have him as a manager.

Thumbnail of user pamelas2262
1 review
0 helpful votes
September 2nd, 2022

After coming in with a flat tire with his metal thing sticking out informed me that they couldn't repair it that I would have to get new tires the price was great got new tires clean Place really nice people

Thumbnail of user echosyne
20 reviews
85 helpful votes
October 3rd, 2021

To set definitions straight, "Lifetime Warranty" mean the normally expected life of a tire. The people have all been professional, honest, knowledgeable and efficient to the tune of saving me from grief, stress and unnecessary expense. I was impressed when the manager last week solved a tricky problem. I bought a used 2011 Honda Fit Sport with the low profile tires that caused a bumpy and jarring ride. For a fair price he replaced the 16" rims with 15" rims and the tires with higher sidewalls. That smoothed the ride tremendously without affecting normal handling.

Service
Value
Quality
Thumbnail of user isaiahp44
1 review
0 helpful votes
October 13th, 2022

I woke up to a flat the other day so I put on the donut and as soon as I got to work I called discount tire. DT told me I could bring in my tire after work and they would take a look. I brought it in to the location off of Los Altos Pkwy at around 5pm, they told me they could fix it but that they close as 6pm. They said they would text me when they were working on it and if I came back when I received the text chances are they would be able to get my tire back to me.

So I got the text and went back over there, it was 7:45pm and not only were they still there working, a guy actually took my tire out to my jeep because he said his hands were already dirty. So because they were closed I didn't even ask them to put the tire on in the bay, I'm sure all those guys were just trying to get home. I was outside in their parking lot and having problems with my cheap jack and wasn't having the best time changing my tire. When there were two guys left I'm assuming closing up for the night one of the guys asked me if I was alright or if I needed help. I explained to him that my jack wasn't lifting up right.

So the guy comes back out with the Asst manager Andrew and the manager asks me if I need any help. I had explained that I was getting the jack to work and that I'm probably good, Andrew told the other guy to run back in the shop and get the hammer drill (power driver) and a large torque wrench anyways. The guy comes out and Andrew uses the driver to tighten my lugs and then adjusts them with the torque wrench.

First of all these guys were grinding two hours past close, second of all they take my tire out for me when I'm sure they're trying to get home and finally they come out to check on me and helped me tighten my tire down in the parking lot. They did not have to do any of the things I just mentioned. I want to give a shout out to Andy and his team for going the extra mile after hours to make sure I was good. I will be back and they will have my business going forward no matter what. You just don't get service like that anymore anywhere! Thanks Andrew!

Products used:
They patched my tire that went flat.

Service
Value

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