DiscountMugs

The sales rep pressured me to order more to "meet his monthly quota", Order placed well in advance, 2 weeks, they guaranteed a delivery date, and backed out of it. Ended up cancelling and going with another company. What a disaster of a combination of customer service/sleezy sales tactics/false claims.

The first order I received had not gone through the curing process and the imprint washed off all of the glasses, both in the dishwasher and when washed by hand. I had to contact customer service a total of six times to find out they were going to remake my order for free, which they did. The second order I received was fine, but the poor customer service will likely cause me to never order from this place again. One time when I called, after being hung up on twice already that day, a woman answered accidentally and I was treated to her cursing at her kids at the top of her lungs. Not good, discountmugs.com. Not good.

More than 4 weeks and we still don't have our simple order. Web site promised 2 weeks. Information from them vague and late. Would not recommend buying from them, especially if you are a seasonal business.

We ordered 4 gallons of sanitizer. It came in a box placed in a plastic bag which was placed in another box. The inner box was completely soaked in the sanitizer with sanitizer pooling in the bag. When the inner box was opened, one of the lids was off and half of the gallon was empty.

Sent an email. No response. Created a ticket. No response. Sent email tonight. If still no response guess I will have to file a dispute.

Terrible customer service, but they can send you emails right away checking to see if you are going to need more and others at least every few days trying to sell you other stuff.

My order was supposed to be delivered between August 7 and 8th. No contact about any delays or issues from them. It did not arrive until the 18th and the screen printing on the masks is poor at best. First time using them, will never use them again.

I placed an order with this site and there art department is non-exisitant! They sub all of their work overseas. Now, as a business people, if thats cheaper than doing it in house. I'm all for it, however the "artists" they have working just simply don't follow directions. I'm not waiting on my 4th proof and the clock is ticking.

You will get a good price from these guys but get ready for the painstaking task of the proofing process.

My first choice was Vista Print; however, despite very responsive customer service, they couldn't meet meet a two week deadline without significant surcharges. DiscountMugs was the only place whose estimated shipping date was within my window and their price was reasonable. Unfortunately, all that was simply window dressing for a company that, quite frankly, is clearly only interested in getting your money as fast as possible.

Firstly, my artwork was uploaded incorrectly with no indication that the process was faulty. (No specified file formats were given, but their site automatically downsampled a perfect vector image to a resolution that was unusable for printing. Vista Print's file formats, in comparison were clearly spelled out and all worked perfectly.)

Secondly, my repeated attempts to contact them to verify the shipping window were met, effectively, with responses of "we don't care" and "just keep waiting" from multiple service reps. When I finally go through to someone who seemed at least moderately helpful, he then refused to respond to any subsequent messages after promising to "monitor" my order.

Throughout the entire process my shipping estimate remained consistent it was scheduled to arrive ONE DAY before my event, which was the time listed on my original order. That is until the product actually shipped, at which point the "estimate" was magically changed to two weeks later. Not one day or two days as would be a reasonable delay, but TWO FULL WEEKS.

That instantly transformed my product from a "welcome" gift to a "thank you gift". Unfortunately, upon finally reading the reviews on this site, it looks like I will well be throwing the product directly into the trash whenever it actually does arrive.

The purposely misleading print times are nothing short of fraud on the part of this company. I guess I shouldn't be surprised. When ordering from a site called "discount" mugs, you're probably going to get what you pay for. In this case, it seems customers are unlikely to get even that.

And the only reason my review is two stars is that I haven't actually seen the physical product yet. But if it's anything like what what other users have described, even one star will be too much.

I ordered some custom printed cups directly on the phone and online (together) they quoted me price and delivery date and I was thrilled. THEN... 15 days before delivery they emailed to say it would be another 30 Days. That was a real problem because they were needed for an event sooner than that. II requested to just cancel the order and they would only give me Store credit!

Sorry but I believe THEY are the ones that let me down. They owe me my credit card refunded.

Will never trust them again.