Dick's Sporting GoodsReviews 298

This is my second Dick's order to never arrive. The order doesn't show up in my account and when I try to track the order, I receive an error. When I talked to a rep she told me they switched the shipping to same day delivery and it was on the way. It was not.I did not want same day delivery due to the huge problems I had on my last order. I am sure I will be spending more time on the phone trying to get my money back.
Last time, since it was a same day delivery order, they made me call DoorDash (a 30 minute call) and then call them back. I still never received the refund on that order nor did they credit any of the points back as promised. Avoid ordering anything from this company's website.

Just saw a commercial on TV, so I had to write. The commercial advertised a certain item they really do not carry. My friend and I went to Dicks in Rosevile, MN AFTER calling to see if they had a particular item in stock in a certain size. Was assured they had it. The item in question was a HOKA shoe. When we arrived we went straight to shoe department, there were at least 5-6 workers standing around on their cell phones! No one and I mean NO ONE even looked up! So after my friend and I looked thru the entire department and found every shoe but the HOKA a young man walked by, still on his phone. We asked him about the shoe and without looking up he mumbled he didn't know. I asked him who did, still looking at his phone he walked over to a young lady and mumbled something then walked off, still looking at his cell phone. Needless to say this young lady was on her cell phone. But she halfway tried to help by walking us to the one and ONLY HOKA shoe in the building. When asked why she said that is all they were sent. Asked her why they even put it out, she did not know. She also did not know why I was led to believe they had plenty or why they advertise when they only have one shoe. Of course I suppose this is legal and cannot be construed as false advertising. Then she went right back to her cell phone. As my friend and I walked thru the store we saw 2 people actually working and not on cell phones. However we still could not get any help with another product. We left the store and hell can freeze over and I will never go back into another Dicks! And I will never recommend a Dicks to friend, family or even an enemy! One bad apple ruins it for the others.

I was at dicks in willow grove park pa, for a order pick, I had an issue and Anthony, a dicks employee went out of his way to help me and solve the problem, I wish we had more representation of a company, he is wonderful, polite, intelligent, thank you!

Bought a crossbow from dicks sporting goods shot it 5 times and limbs started to split took it back to dicks and they wouldn't do anything about it. The bow was only 2 weeks old. So much for customer care won't spend another dime at this store. It's ridiculous. My proof of purchase is on my dicks card

This is a industrial zone close to the main street where people walk around and they just delivered the package on sunday just in the ground outside the door where everybody con take it, luckly i came to work for office reasons and i see the pachage...WTH at lest put it inside the gate since there is a gate...that mean you are really uncaring careless.
I can have more pictures regarding a purchase to be legit if you want

I go to Dicks a lot. I lik thr Quiksilver etc clothes. But I notice I'm being followed a lot. Or asked if I need help. Just yesterday the same worker asked me if I needed help which I replied no thank you. Sh made it a point to see what I had in my hand. I decided not to purchase the item. As I was leaving sh askd me had I decided not to take the item. I replied yes I didn't wnt it. Sh askd me to show her whr I left it. I told her to go look for it. This isn't the first time these employees insult a customer.

How can you call yourself a sporting good store when you did away with hunting and fishing isn't that a sport. What's wrong they get only about selling ammo not everybody uses ammo in the wrong way!

I experienced a significant setback of around $120 due to three undelivered orders. The issue lies in their practice of consolidating multiple items under a single tracking number, despite the package's weight indicating otherwise. Frustratingly, my attempts to secure a refund for the missing items have been unsuccessful. Consequently, I've decided to return my entire order & file a chargeback for the missing items. This experience has left me disillusioned, and I won't be patronizing this store again. I strongly advise others to reconsider shopping here, especially online, as it appears they lack integrity in handling larger orders and their customer service is nonexistent.

They tell you they value loyalty but in the end it is a one sided loyalty. I guess I will take my business to others now. Worst part is they just ended the live chat, when I asked them a question. That is really bad in my mind. Been doing customer service for a long time myself, would never disregard a customer like that.

Oct 12,2023. I tried to return a $10 purchase without a receipt. OK, charge a 10%, even 20% fee
But not almost 80%! The store manager said "$2.28 refund on $10 is the company policy."
She claims, "Someone, sometime bought the item with discounts for $2.28 so I may have." She could have said any amount, you won't know whether that's accurate.
She could tell I'm a financially comfortable, 84-year old, wearing a veteran hat and disabled. "She is still not permitted to use judgement" - it's the billion dollar Co's policy!

They make you send in your return in good condition so they can resell it. I wouldn't buy anything from here.

Today 10/8 in shoe department, two employees in this department didn't bother to ask if we needed any help. Found the shoe (demo)I liked on the rack which was my size. Tried it on to see how it fit and now going to order from Nike online! Also….Never have any different colors for women! Men department has better selection with different options of style and colors.

The tents are garbage they leak and don't measure right it's horrible ( quest tent) please do not buy this

Payment done 1month ago n still not received goods/shoes n also no response from customer service team. How many times I am writing to them but no response.
Asking to refund my money back to credit card, no reply at all.
Very very bad and poor service and they just took my money.

Dillion in the shoe dept at Amherst NY deserves a round of applause for great service. We went to the Walden gallery and the sales person there was useless. Decided to go to Amherst and that was a great decision. Got my granddaughter just what she needed and wanted. Thanks Dillion

Thank Gd I have a record of the return label they claim they do not. Tracking shows delivered but they still claim it does not show in their system 6 weeks later. I have emailed chatted and called. It is a full time job trying to get a refund for something I returned. I would never buy from them again!

Scam never place an order never received my shoes. $#*!ing scam lost my@$32Aud waited for almost a month 16 9 2030 they said delivered on the tracking site which was Saturday usually closed courier service.