Dick's Sporting GoodsReviews 298

Just went into a Pooler, ga store! Worst customer service ever. Wanted to return something used a debit card and showed her where a purchased the item. She said it is not showing up and she can only give me half the amount? Do not buy Carrie underwood's leggings, not a good fit for woman.

The Pony Express could have delivered my item quicker. I gave this company a shot. Now I know why I never bought so much as a shoelace from their online store. They just don't seem to give a damn about honoring their delivery schedules. I've had an item in California so long you would think the state is under quarantine.

Dicks is appropriately named.

I ordered a Nike shoes and gym gloves from the online store and NEVER received it even though on website it said it did. I contacted the helpdesk via chat and after so many conversations, still have not received. They said there were gonna reship them and then they forgot to send my shoes. I am so frustrated. I lost my 70 dollars. Please never buy from here.

I went to the Dicks at Fayetteville mall in Lexington ky trying to find my son a new tee-ball bat, I had a few I wanted to try and a sales person named Tucker. He took my son and I into the indoor cage they have and told us we had 4 swings with each bat, well he went above and beyond as far as helping me with my son to get comfortable with his new bat and swinging techniques. I have never had such good service from an employee and I shop at this store a lot. I just wanted to tell him thank you and great job, I hope you know what kind of employee this gentleman is.

Thanks,
Nick Lutton

I purchased a bicycle from Dick's sporting goods and like the website suggested I had their professionals assemble it. Their website says to have the professionals assemble it because if you were to assembly yourself they are not liable for any injuries. Well their professionals assembled my bicycle and I did write it in the parking lot I did write it the next day testing out the gears and my seat height stuff like that and then a week or two later I took it for an actual bike ride I got about 6 miles away from home and I noticed my pedal was acting really funny nothing looked wrong or out of place and didn't feel wrong previously, so I thought I would just inspect it when I get home. Well I stood up on my bicycle to get more speed or momentum and my bike made a popping noise and my paddle broke off I fell into the middle of the street and hit my head very hard. My pedal was cross threaded onto the bike making it useless, even if I was to get a new pedal because it was crossed there this problem would keep happening over and over again. I contacted the store that assembled my bike and they were rude and hung up on me we contacted another store and they told me I could bring it in and have their technicians look at it but obviously I would have to pay for that because I only allow you 24 hours to inspector bike. One of the corporate members did contact me offered to replace my bicycle but when I asked him some questions he stopped talking to me and they sent me a gift card in the mail no bicycle was sent to my house like they said I didn't receive any sort of refund and I am paying on a bike that I can't even use so if I were you I would not purchase a bike from Dick's

There online messed up my order and customer service couldn't help me. I will never buy from this place again.

If I could leave a negative review, I would. Me and my boyfriend bought my father 165 dollar sunglasses for them to not put them in the case. I did not know we had to check absolutely everything down to the case now…. He opened up an empty raybans case on Father's Day. Disgraceful. I couldn't believe my eyes.

These hiking boots are really cute but they're not well made to fit comfortably — I ended up
In urgent care — took them to shoe repairman to have them stretched and the issue persists around the toes — they're the ones pictured in dick's sporting good promotional

I placed my order on March and my order suppose to be delivered on April 15th, I asked for status a lot times, and the answer was always: your order is not ready. Then in June I received an email with a notification that my order was canceled and 2 days later, I receive my order. What kind of business does Dick's handle? Dick's Sporting is very irresponsible and has a mess with their orders!

Today was the first time I visit dicks stores and it was a very bad experience limited number of employees and the employee on the cash register was had the wrong attitude and very bad customer service manners.
I will never visit again any of their stores.

I went to buy a bicycle from Dick's Sporting Goods. There were coupons for Dick's online which they wouldn't honor. Finally a manager told me that I had to join their club to get a measly 10 percent off. So I joined it and then the cashier told me it was only good for online purchases. I had to call a manager over and threaten to return the bike and buy it online. Then they had trouble to find someone to explain a few things about the bike. I finally got the 10 percent off after I threatened to return the bike. No one offered to help me put the bike in my vehicle. Awful customer service. This was in the El Segundo store.

A very bad experience. I bought two bicycles and of their own free will they canceled one, without giving me options. I contact customer service... and I had a horrible bad experience, I do not recommend buying from this online store

Take payments for online orders but then cancel parts of it even though shows in stock. Return refunds take a really long time to process. I trust Amazon more than I trust dicks now.

They have very poor customer service and why have store Managers if they have no authority to help their customers. One should not have to explain what they may have been through in the last 90 days and why they couldn't make it there with in that time frame. Managers should have the authority to authorize returns when its just days past 90 days. This is very poor business practice in todays day and age. I will not recommend or every purchase anything ever again from Dick's even though they are the closet to my home. I will drive out of my way to give another company my business that cares more about their customers and provides better customer service.

Dicks in Northern Kentucky has no fishing tackle, wth, picture of founders on wall with fishing poles, but no tackle In store. Bummer

Dick's lost a loyal customer today - TERRIBLE TERRIBLE customer NO service! Ordered a gift card - waited 2 weeks - never received - told wait another 2 weeks for refund - called supervisor - rude, unhelpful, and hung up on me!

They send promotional emails and will not honor the promotions. I have called there customer service and talked to Terri and was informed that they are scams

What ever company delivers basketball hoops it $#*!ing sucks. My hoop was coming in Friday then they said Monday but then it was canceled for no reason. Now it's Tuesday 3:00pm. After you said that it would be here through 10:00am - 2:00pm

I was shopping at dicks, i love dicks, ive been shopping there for so long, my friend went to dicks, he never had a dick before, i told him that the dick near me is really good, my friend is afrcian amercian and when we ent over there the manager said to suck his dick]