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Diamond Nexus LabsReviews 26

1.3
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Diamond Nexus Labs Reviews Summary

Diamond Nexus Labs has a rating of 1.3 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Diamond Nexus Labs most frequently mention and customer service. Diamond Nexus Labs ranks 63rd among Cubic Zirconia sites.

service
6
value
7
shipping
5
returns
5
quality
5
Texas
1 review
5 helpful votes
Follow Kayla G.
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I BOUGHT A RING THAT WAS ON SALE FOR $1200. 00. THEY SAY THAT THEY HAVE A MONEY BACK GUARANTEE, WHEN I GOT THE RING IT LOOKED NOTHING LIKE THE PICTURE. IN ADDITION, THE SIDES OF THE RING WERE REALLY THICK WHICH MADE IT LOOK WEIRD ON MY FINGER. WHEN I WANTED TO RETURN IT THEY CHARGED ME $75 BECAUSE THEY SAID IT A "CLEARANCE" RING. I WOULD HAVE HAD NO ISSUE WITH THAT IF THE RING LOOKED AS PICTURED. $75.00 WAS A HIGH PRICE TO PAY FOR A RETURN. BEWARE OF WHAT YOU ARE BUYING.

Date of experience: July 11, 2019
California
57 reviews
363 helpful votes
Follow Tracy H.
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2 carat diamond for $2000 and it is a real diamond and NOBODY can tell it from a diamond that you find in the ground. There is a way if you chemically analyze the diamond to tell it is made synthetically in the lab, but otherwise it looks just like a regular diamond. Why would anyone pay $20,000 instead of $2000 for the same thing? Look who has a 2 carat on her finger :)

Date of experience: July 14, 2015
California
1 review
6 helpful votes
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Ug
March 6, 2012

Ug. So much confusing information on DNL's site, and I should have taken that as a warning to stay away. Instead I bought a loose DNL stone to replace a CZ stone I had, thinking the DNL would be vastly superior (I bought into the hype and the insistence that DNL's stones are NOT CZ).

Long story short, the DNL stone is worse than the CZ I wanted to replace. It's got a weird line running down the middle and looks like a cloudy piece of plastic! I cleaned it which made it better, but honestly, I feel scammed.

Date of experience: March 6, 2012
Washington
1 review
4 helpful votes
Follow josie s.
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This place is great i got my engagement ring today and it is beautiful. It looks better than the natural diamonds that we compared it to! I would recommend paying the little extra and getting your stone AIG certified. Diamondnexus also has an A rating with the BBB that you can look up! Feel free to ask me about my ring! After I read melissas review up there i got very worried but am now extremly pleased!

Date of experience: March 19, 2011
Texas
2 reviews
8 helpful votes
Follow Melissa P.
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About a year ago, I heard about this site. Who wouldn't love to own a beautiful diamond ring for a fraction of the price? Especially if a woman can get away with it being fake. I had my husband buy me the "VOGUE" ring. He paid a little over $200.00 for this ring (they gave him 200.00 off). I was so excited and couldn't wait for it to come in the mail. When I received it, I was disappointed. It was cloudy, and it didn't even shine or sparkle. I have a 5 stone ring that I purchased off of QVC for $25.00, and that ring shined more than the "VOGUE." The website marks itself on its packaging as well. I received the ring in a cherry colored, wooden ring box (very pretty). Until I looked under it. They place a piece of black felt that looked like it was glued on by a 2 year old. The big blue box they put the ring in was dented despite the air packaging it was holding it in. As for the Godiva chocolates they place with each order, well... they were melted. So, so much for that. I left customer service a lengthy detailed message of my purchase, and I have yet to receive a call from them. The rings that they advertise are really beautiful in detail, but ask yourself if you really want to spend over $1000. 00 on something that doesn't even appear to look like the real thing. As for my ring? I still have it. It's tucked away in my jewelry box as a constant reminder of not to be spending over $200.00 on a piece of cubic zirconia.

Date of experience: April 26, 2010

About the business

Engagement rings and fine jewelry made with Contemporary Nexus Diamonds?, the eco/ethical choice with a lifetime guarantee and free shipping. Click here.


diamondnexuslabs.com
Founded in 2005
Franklin, WI, United States