Devil Inspired

I bought several things during a Free Shipping event. My sweater was soft, stretchy, and correct but shed a ton until I washed it.

They sent me the wrong colour of socks and are refusing to respond. Sad because they are good quality.

They also sent absentely no information once shipped, only sent a tracking number that didn't work, and then it turned out it was sent priority which doesn't line up with the tracking number. It arrived within 2 weeks however which was very fast.

I missed a preorder window for a dress collection last year by some random number of hours. They opened orders for the same item again, featured the item in an ad on Facebook and I placed my order for it 12h later.

I had ordered with them before with no problems save for one time some missing accessory were refunded. No biggie.

This time, the WHOLE COLLECTION is DISCONTINUED and was AVAILABLE for order on the site.

I hope to get a partial refund for the non-existent items and still get sent the rest of the order...

Otherwise, I will not be ordering from them anymore and blocking their misleading ads.

Edit:
Updating this review to make it more useful.

In most cases I would recommend ordering with them. The shipping is slow, but it is well explained on the site why it is so long. Do not expect anything to show up at your door before 3 months.
I have no issues with this.

They are a Taobao reseller, making it easier for international customer to get their hands on some quality products.
The clothes are of good, even excellent quality. Usually great fabrics, good craftsmanship. I did not get any knockoff products from them.

I can commend customer service on their quick reach out about my order. They responded fairly fast during opening hours.

Since they are a resseller this might be where things go south. They typically give a 30 day preorder period to place your order.

I opted for a full cancellation and refund in the end. They wanted to only refund 80% for a restock fee of some items but after providing them with screenshots of their own ads and social media posts still circulating featuring the item, they gave me the refund. Currently waiting on the funds to be credited to my card via Paypal.

My advice: be wary when ordering. Take screenshots before placing orders, of everything; ads, your order, the countdown, their own website, absolutely everything. Just in case they pull the rug from under your feet with a shortened preorder window.

First order: item listed as in stock was out of stock. Charged for the item. Half of items on the order were wrong or not on the order. Shipping took over five months and was not given updates until 5 months in when I pestered them for it.
Second order: ordered custom size for 90 cm waist. Received 130 cm waist. When I asked to see if I could send them the faulty product and receive the correct item, they sold me to hire a tailor.
I could not dissuade you enough from giving them your business.

My boyfriend and I ordered two dresses from this site. He bought one for me and it arrived. I never received mine since February 2022. After a multitude of emails with customer service saying that my dress was no longer available and that they were going to refund me 60%, I am still waiting for this refund after several reminders. I sincerely believe that they will never refund me.

I ordered a JSK and another item from here, the dress came and it was quite lovely and fit nice it and was good quality for how cheap it was. But I did not get the other thing with my order, very sad because it would have been the perfect coord. But i will just find somewhere else to buy it.

On May 1 I purchased a dress that I no longer needed/wanted, and asked for a refund. Customer service got back to me a day later saying that my refund would be processed within two weeks and sent to my PayPal account (which the order was placed). That's great, thank you. I say as much!

Two weeks pass, and no sign of a refund. After three weeks, May 29th, I email again. I state that my refund was supposed to have been processed and asked when I would see it. I do not receive a reply for this email.

On the 7th of June I sent yet another email, explaining that I've been waiting for quite a while for this refund to show up. I get a reply a day later saying that they had a dragon boat festival and weren't able to respond to my email right away and that my refund would show up within the next few days. It's been about 12 days, and still no sign of my money. We'll see what happens!

The dress you sent me did not fit, even though I sent you my measurements. You did nothing to fix the problem, and you refused to give me any refund. My business with you was very disappointing.