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Designeroptic Reviews Summary
The company demonstrates a mixed reputation, with customers expressing satisfaction regarding product quality and fit, highlighting positive experiences with the items received. However, significant concerns arise around customer service, particularly in relation to communication and responsiveness. Many customers report difficulties in reaching support, delays in resolving issues, and challenges with order corrections or exchanges. This inconsistency in service suggests a need for improvement in customer support processes to enhance overall satisfaction and address recurring complaints effectively. Balancing product quality with reliable customer service will be crucial for fostering a more positive customer experience.
This summary is generated by AI, based on text from customer reviews
Received my order and it was incorrect. Immediately contacted them and has been over a week with no resolve. I've repeatedly asked for a correction. Very disappointed in customer service.
I want to exchange a pair of sun glass before they even shipped. But they ignored my emails and ship it anyway. Try to contact them, no one answer the phone calls and after long wait they put me into voice mail and they don't reply emails.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members