DepositPhotos

I also had a bad experience with them.

I decided to give it a try and I subscribed to their free trial. When you register, they ask you for your credit card or paypal account.

But you have to be very careful because they MIGHT charge you the full monthly fee subscription (59.00$) even if you're still on your 6th day! And then, when you talk to their customer service they won't completely refund you!
You have to choose between 50% refund or convert the 59$ to credits...

I was really disappointed, It wasn't a free trail it was a trap.

Depositphotos charged my Paypal but didn't renew my account. Instead they sent me an email and asked to pay for it AGAIN! But I remembered that my Paypal was just charged. I contacted support. And they issued a refund to me and asked me to re-purchase the subscription. When I looked into the invoice I found out I was charge TWICE every month! I asked support how is it possible. The thing is the recurring payment didn't work once and I had to go and pay manually. For them it was as if I purchased same plan 2nd time and I have 2 same plans now. In some magical way, recurring payments for the first plan started working again. This month I have similar situation. They got my money, they didn't renew my plan and asked to pay again. If I didn't contact their support, they would charge me twice again.

Your customer service is a joke! I downloaded an image that has text that was not removed once downloaded, and I was told by your support team that I need to download additional software to remove this text. It was not a vector file just a L image. If you all want to pay for photoshop or Adobe for me to edit these files that's fine. All I am asking for is a credit to my account due to the fact that the text is NOT removed, and I do not have that software so I will not be using that image.
Once my credits run out, I will never use your services again, and I will not recommend your service to anyone I know. oh... I run a digital agency and use your service all the time... not any more. #poorcustomerservice

They will charge you every month without any notice, I purchased a monthly subscription, but by default they set it up to automatically renew. They did NOT give me an opportunity to check a box for automatic renewal. Instead, by default, it automatically renews, even though I subscribe to a MONTH service. They could clearly see that I was NOT using their service after the 1st month, but still continued to charge my credit card 4 Times, after I noticed that They refused to credit my card, and only offered to give me credits to use with them. They told me that I could NOT talk with their financial department via the phone, only by email. The customer service agent said that she would contact their financial department and call me back. It is a misleading practice that lacks safeguards for the consumer, and with little to no recourse. STAY AWAY

Bought On Demand package, and in the description it's written "use for marketing and advertising". Then after a few days, got an email from the company saying that "I've reached out to alert your attention that as the images are being used on behalf of your company/business, the license on your current plan does not cover your usage of them.

And the new business plan offering:
"50 On Demand images downloadable anytime within one year USD 250*
Annual Subscription, 30 im/mos USD 499*
Annual Subscription, 75 im/mos USD 819*

This is totally fraud, misleading and dishonest business practice.
I demand a total refund.

Do NOT do business with DepositPhotos.com. They may have offices in Florida but you still get the third world treatment. When you chat with their personnel you can tell that English is not their first language. I've never seen a company that makes you jump through so many hoops just to give them your money.

If you want the most frustrating time of your life then sign up, othewise, RUN!

Their employees have been empowered to do NOTHING! They can't solve a problem, they can't apply a promo code etc. I should have avoided them the first time I did business with them. In a chat I asked what was the best promo code available and they told me 5%. Then they bumped it up to 10% if I would do business right then. While I was chatting I found a 15% promo code one their website. When I inquired about the 15% code? Well, let's just say "Oops!" Caught in a lie! I should have run then.

If you want 3rd World treatment DepositPhotos.com is your company!

AVOID THIS COMPANY AT ALL COSTS!

I had an annual plan for 100 photos that I thought would end on Jan 2nd, 2018, since the plan and money was paid for the upgrade on Jan 2nd 2017.
I planned on downloading the remaining photos over the Christmas break but the plan had expired already. So I lost most of the money invested in my plan. I called and complained but got no response and remedy promised.

I since set up a monthly plan, but Im still disappointed in my annual plan experience.

Ron Beatteay

I don't usually write reviews but I wanna expose Depositphotos.
When I found Depositphotos I thought it would be great website for buying stock images, because it advertised the cheap price but as soon as I bought my first subscription with these fraud they charged my card and blocked my account and after the verification and using my subscription the charged my card again without my knowledge for next 3 months. It took 15 days for me to get my money back I complaint a file against Depositphotos and I hope I will stop them from stealing money from users card

I was about to sign up for the site to buy stock photos. I only needed one photo and the only offer I received was I would need to buy a pack of 5 at $39.00 or $7:80 each. I have a VA in Philipines he could buy them 1 each at $5.00.
I checked the pack pricing for the following
Quanitity United States Philipines
25 images $159.00 $69.00 230% Difference

Some of their pricing is similar but UNITED STATES is Discouraged from buying packages buy the pricing and led to the auto renewal.

I just found it too shady.

VERY, VERY POOR online customer support. They speak to you very rudely. No supervisor or manager is ever available. The Wild, Wild West Customer Service Rep's tat DepositPhotos.com have obviously taken over & are running the place! There is NO LEADERSHIP in place what so ever. I have tried to reach the CEO, Elena Flanagan-Eister numerous times. I do not think she actually exists & if she does she should be very ashamed of herself for ignoring all of these cries for help from customers? I honestly do think the photos are better than Getty, etc. However being cheated, scammed, screamed at by CSR's, etc. does not sit well with me.

This already occured twice to me. The first is I am sure I have already clicked the "auto-renewal" button to OFF. But they charge me again after the subscription ended.

They told me that in their policy they do not refund payments, so they opted me to hold the subscription and use it anytime. So I did.

This second time around. I WAS VERY SURE that i turned OFF AGAIN that "auto-renewal" checkbox. But to my surprise as the subscription ended today. They charged me again for the renewal.

I have talked with the support again and the same script was pasted on the chatbox. But i was angry and they decided to charge back the payment.

I am now waiting for the revert of my payment, and I will file a legal dispute if they do not return the money.