Deporvillage

The first time I tried to buy shoes from this company, but ordered the wrong size, however, I tried to return it, but the company rejected it and now not willing to help me even though I paid for shipping. NEVER BUY ANYTHING FROM THIS COMPANY if you are in a different country. You will never get your money back!

I recently ordered several Assos bicycling base layers from DeporVillage. The process was fairly simple and the price, even with the exchange rate was very competitive. They carry a vast line of cycling gear. The shirts came within 2 weeks after I placed my order in perfect condition. This is my first experience with them. While I don't like ordered from companies not in the USA, I have placed another order with them recently. Before I used DeporVillage fro purchases, I used BikeInn, based in Spain. The experience was terrible. I never received my order that I placed 2 months ago, More importantly, I have no legal recourse at all against them, they basically stole my money! That's why I usually don't order from overseas companies, but DeportVillage proved to be reliable. I recommend them highly.

DeporVillage is a company located in Spain. When you select sizes they go by international sizes, not U.S. sizes. I ordered a Large. When I received the product it was a MEDIUM U.S., Large international. They did not make the conversion to U.S. and there was nothing on their website about this. When I tried to send it back to get a LARGE U.S. they refused saying it was my mistake. The shipping, no kidding to send a 1 pound package to Spain is $200. DO NOT BUY FROM THIS COMPANY. This is not rocket science, if you ship to the U.S. use U.S. sizes. They are unfair and they are unreasonable. I would not buy a single thing from this company. They are tyrannical and look for opportunities to take advantage of you.

Ordered shoes and cycle cleats. Went up a size as recommended. Took longer to arrive than expected. Shoes horrendously uncomfortable and too small. Returned shoes for refund but what they do not tell you is just how much they are going to charge you in 'Administration costs'. I did receive a refund but minus a huge percentage of the purchase cost and that's on top of a large shipping cost in the first place. DO NOT BUY FROM THEM IF YOU THINK THE SIZE MIGHT NOT BE CORRECT AND YOU MAY HAVE TO RETURN ANYTHING!

BUY WITH CAUTION: Deporville have laid out their website to disguise the fact that UK customers are liable for Import VAT.
This cost me £45.85 on top of the £212 I paid for a Giro bike hemet.
When you get to checkout it even says "this is the total you pay"
However - tucked away is a vague piece of info about subject to taxes applying in the destination country.
Having seen the reassuring "this is all you pay" message, I foolishly thought that message was telling me not to worry about the small print.
What they are doing appears to be legal - but it is also deliberately misleading.
When communicating with them they were
Certainly prompt in the reply - "the information is on our website and you have no right of redress"
Proof of purchase:
Information about your order *******
Giro Aether MIPS Helmet Red White Black1x Giro Aether MIPS Helmet Red White Black
Your Deporvillage team <*******@deporvillage.com>

Too bad I ignored the many warnings posted.

Maybe the warning will bear fruit and I'll spare others the total loss.

The returns policy at Deporvillage is scandalous. Read the negative reviews for all sources (inserted a few here below).

These relate almost exclusively to returns. Return rights are significantly restricted compared to German law and returns from Spain have to be paid for by yourself and are very expensive!

But now the perfidious game of the sender from Spain begins.

Deporvillage refuses to return money in case of return.

This is an incredibly abusive practice where Deporvillage does not profit from selling goods but from betting that the customer will send the items back.

I call that a perfidious double rip-off.

Very few buyers from abroad defend themselves (in court).

Don't make the mistake that I - like many others - have made.

Do not shop here!
Almost exclusively identical fates, there are a few more sources:

https://de.trustpilot.com/review/deporvillage.net?stars=1

https://de.trustpilot.com/review/deporvillage.de?stars=1

https://www.reviews.io/company-reviews/store/deporvillage

3 reminders and 2 months further, still don't have my money back...
Are these guys even real? Or is this website just some scam?

Since January 31, when I buy 2 leggings, I have problems. The goods were late and I did not receive an email stating the reason until I sent a message asking for the reason for the delay and was informed that the goods had been diverted. (The detail had already passed more than 3 weeks). We agreed that I would accept a new delivery, however this merchandise was sent back but I never received an email or text letting me know. Again I emailed to find out what happened, I was informed that the goods were at the pick up point (but I was never notified) ok I went to pick up the goods, guess What? The goods had been returned because 5 days had passed. (but again I repeat, I never received a message or sms letting me know, except when I asked) Good, now a new episode, the REFUND. Good I've been waiting for this for 15 days I was told that as soon as the goods arrived again at the carrier I would receive my refund automatically but it has been 15 days since the goods were returned. It's very unprofessional.
I am still awaiting refund for order *******. Merchandise was returned on March 12th. We have had this problem since February, I think it took too long.
A total of 66.7p euros have already been paid. Je veux juste mon remboursement puisque la marchandise a déjà été retournée sans même l'avoir reçue.
THANKS

Ordered hiking boots, long deliver time, ABSURDLY EXAGGERATED shipping costs, terrible customer service

VORSICHT - ZAHLT NICHT ZURÜCK- WARNUNG! Rücksendung aus Deutschland ist ein Desaster/Rückerstattung nach 12 Tagen nicht erfolgt

VORSICHT IST GEBOTEN Ich habe ein paar New Balance Schuhe bestellt, die trotz Größenberaters VIEL zu klein waren. Der Rückversand nach Spanien (ökologisch unsinnig, steht aber nur im Kleingedruckten) ist selbst zu bezahlen! (EUR 15 +) oder wird alternativ angeblich über Abholung durch GLS für EUR 9,99! Organisiert. GLS holt mit einem Tag Verspätung die Ware ab.
UPDATE - Die Schuhe sind jetzt 9 Tage zurück beim Händler ohne Rückerstattung.
Ich habe den PayPal Käuferschutz in Anspruch genommen, da die Bearbeitungszeit "6-7 Tage" überschritten ist.
VORSICHT IST GEBOTEN
GENERELL
Das schwache oder nicht vorhandene Retourenverhalten ändert nichts am ökologischen Schwachsinn einzelne Artikel durch Europa zur verschicken und an den - aus deutscher Sicht - ökonomisch schwachsinnigen, weil immens teuren Retourenpolitik.