This company offered me the opportunity to have nice and quality sunglasses. I received the order in 5 days
Was looking for glasses to fit my face, as I'm a larger guy and regular glasses look rather small on me. Looked up "Larger Sized Reading Glasses" on Google and found Debbie Burke Optical. Tried numerous times to place an order on their site (with no success), so I requested a call back. The call back came in around 5 days later. The man that I spoke to was not exactly the most friendly of salesmen, but he got my order in.
The glasses were shipped about a week and a half later (which is CRAZY!). Got the glasses and they were HUGE! Like wayyyy too big for my head, so I called the customer service once a week for about 8 weeks to do a return. No answer EVER, but you can leave a message. Left a message every time i called. Not a single call back, and so now I own a pair of glasses that were not only expensive, but I can't return either!
Avoid this train wreck of a website at all cost!
Answer: You are asking a question about DebSpecs on a site that has nothing to do with our company. I'm not quite sure how this company sitejabber feels it's ok to solicit questions on behalf of our company. Please contact us directly on our website http://www.debspecs.com We ship to the UK, but we are online only, and do not have retail outlets.
Answer: We do ship to Canada, but please refer any more questions to our website directly. It is very disconcerting that customers are trying to contact us on this website that has nothing to do with us. Here's our Canadian shipping info. https://www.debspecs.com/shipping_info
Answer: Please refer to our regular website for any questions regarding our business or products. This third party website is in no way affiliated with DebSpecs.com yet they take it upon themselves to receive messages about our business. I have located your order, and I am going to email you directly. Thank you.
Answer: Just call them. The same thing happened to me, I called, and they sent the replacements, with a paid shipping label for the defective glasses.
DebSpecs has a rating of 3.1 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DebSpecs most frequently mention and customer service. DebSpecs ranks 31st among Eyeglasses sites.