- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Dear-Lover has a rating of 4.6 stars from 577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dear-Lover most frequently mention good quality, customer service, and fast delivery. Dear-Lover ranks 5th among Wholesale Clothing sites.
This company does not typically respond to reviews
No critical highlights yet
I recently ordered a few items from the company to try their Plus Size clothing. I ordered two dresses and a sweater. One of the dresses and the sweater fit perfectly and look beautiful in person. The other dress, while lovely did NOT fit. However, when I reached out to the company, they were helpful in trying to find an alternate solution. I would definitely buy from Dear-Lover again.
I ordered and spent $ 363.95 with this company in hopes to do long term business with them, and they sent me 4 items out of the order. I had another order on hold just to make sure I received the first. They wrote me an email inquiring on what's the reason I had not paid. Couldn't find my order or tracking in their system. I will be reporting this to my bank and getting my money back. No wonder I didn't receive an invoice. Sad I was looking to spend way more money with this company! Now this is why I don't want the second order. I suppose small orders you get your stuff.
Como es posible que el envio salga tan caro🥴en verdad hay gente que compre con el precio tan alto de envio que manejan🤔
I ordered and spent $ 363.95 with this company in hopes to do long term business with them, and they sent me 4 items out of the order. I had another order on hold just to make sure I received the first. They wrote me an email inquiring on what's the reason I had not paid. Couldn't find my order or tracking in their system. I will be reporting this to my bank and getting my money back. No wonder I didn't receive an invoice. Sad I was looking to spend way more money with this company! Now this is why I don't want the second order. I suppose small orders you get your stuff.
Products used:
None
I will never refer anyone to them... I will never shop there again... its a million of them there named "Crystal"... so u really don't know who you are working with...
I was blocked for inquiring about mii refund...
I haven't even contacted them lately but they are still blocking me...
CRYSTAL was supposed to be helping but made things worse...
I had to cancel an event because of her! Or whoever I'd been dealing with... I LOST ALOT OF MONEY DUE TO THEM NOT EXPLAINING THIS PROPERLY!
THIS PLACE SUCKS!
DO NOT SHOP THERE!
Tip for consumers:
Nope
Products used:
Lingerie
Dear Dwan,
We sincerely apologize for any trouble you encountered with our customer service. We take all feedback into consideration and always strive to offer only the best level of service. To that end, we would like to further investigate your case so as to ensure it does not happen again in the future. Should you need assistance or have any other questions regarding this matter, please don't hesitate to contact our customer care team at Service@dear-lover.com. Thank you for bringing this issue to our attention so we can serve you better in the future.
Sincerely,
The Dear-lover Customer Care Team
Never bothered to answer my phone calls. Did not return my money for out of stock items. Stay away from this scammer in China!
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
I WAS GOING TO ORDER 4 ITEMS. WHEN I GOT TO THE VERY END OF SUPPLYING ALL MY INFORMATION, I DOUBLE CHECKED BEFORE I ORDERED. TO MY AMAZEMENT, THEY HAD A CHARGE OF $52.00 FOR SHIPPING! YOU HAVE GOT TO BE KIDDING ME!? CANCELLED ORDER IMMEDIATELY. I WILL NEVER ORDER FROM THEM IF THEY CAN'T LOWER THOSE CHARGES. RIDICULOUSLY HIGH!
Products used:
none. cancelled my order because shipping costs outrageous
Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that you find our clothing prices to be competitive. However, we sincerely apologize for any inconvenience you may have experienced with our international shipping rates. As a customer-focused brand, we strive to provide fair and transparent pricing, and we understand that sometimes we fall short of our customers’ expectations.
We are happy to announce that we have implemented a cost-effective shipping option - “UPS economy shipping” - with lower shipping costs per item now. We are also proactively exploring other flexible and affordable shipping options to make our exceptional products easily accessible to all our customers.
Once again, thank you for your feedback, and we hope to provide you with an even more seamless shopping experience in the future.
I have made a purchase to them, the bank have informed me of the payment, when i log into their site, they are telling me payment pending all they are doing is taking your money and not giving you your products, they are a bunch of thieves!
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned. Pending means that your payment needs to review by banks, the payment is ongoing, not completed. And since we are from China, there is hours' time difference, so your payment is not instant.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email? Or can you change this review?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
Didn't receive my package and never got my money back. I got hold of them 3 times but no help. They send they would help me but never did and I have been waiting for this package for 5 months now.
Dear Shelly,
We sincerely apologize for any trouble you encountered with our customer service. We take all feedback into consideration and always strive to offer only the best level of service. To that end, we would like to further investigate your case so as to ensure it does not happen again in the future. Should you need assistance or have any other questions regarding this matter, please don't hesitate to contact our customer care team at Service@dear-lover.com. Thank you for bringing this issue to our attention so we can serve you better in the future.
Sincerely,
The Dear-lover Customer Care Team
They took my money and did not send my order. Worst company I've come across. I lost $362 shopping with them.
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
I put in a insert of 8 shirts and had $66 dollars shipping! Then they wouldn't expect my debit card and it is still pending! Don't know if they took the money or not!
Sorry for the matter, www.dear-lover.com is a wholesale website and all the products are not include shipping fee. Your kindly understanding will be highly appreciated.
You can also talk to our online service and send a prepaid box to collect your order.
Wish you a nice day!
I ordered some trousers from this website over 2 months ago. I still have not received them. DO NOT TRUST THIS WEBSITE!
Hello, the website you ordered is a fake copy. We are dear-lover.com.
You didn't place the order on our website but give us a 1 star review. I'm so undeserved.
I recommend you to make a complaint on BBB to get your money refund, and place the order on our official website, our wholesale price is affordable and the quality is find.
Wish you a nice day!
Over the last 2 weeks i have tried to order several items for a trade show. My order has been cancelled twice and no response. My CC is charged each time then the money is returned.
What is going on... what need to be verified.
Just totally frustrated with this company... such a waste of time.
Does anyone know other wholesalers who have similar items? Hopefully they would rather my money.
Hi Crystal, thank you for your comments. My sincere apologies for you having been subjected to such a frustrating experience on our website. We are not perfect, but our goal is to make every customer happy, while that's not always possible, it's still what we strive for.
We had never heard similar problem before. If there is any problem while placing oreder with us, please contact our customer service, we will sort out your problems shortly. We apologize for the inconvenience might cause.
Please don't deal with this company especially Hilary. I made 2 purchases and my 1st they overcharged me in shipping and the 2nd I was missing merchandise which means once again I was overcharged for shipping for items I didn't receive and they ignored my emails. I had to open a dispute through my bank. STAY AWAY FROM THEM!
We take customer satisfaction very seriously and we apologize for any inconvenience that you experienced. We understand how frustrating it can be when orders don't go as planned, and we would like to work with you to find a resolution.
Regarding the issue with overcharging for shipping, we apologize for any confusion that may have occurred. We would like to assure you that we do not intend to overcharge our customers for shipping and that we work with reliable shipping partners to provide the most cost-effective and efficient shipping options available.
In regards to the missing merchandise, we take full responsibility and apologize for any inconvenience that this may have caused. We understand the importance of ensuring that our customers receive all the items that they ordered, and we would like to work with you to resolve this issue.
We would appreciate the opportunity to discuss this further and make things right. Please reach out to us directly so that we can address your concerns and find a resolution that is satisfactory for you.
I liked them until last week. I ordered 14 Led Zeppelin tie dye tees. They all arrived with gibberish, illegible graphics. ( not like their photo on the web site) I was offered 50% refund & suggested I try to sell these idiotic tees at a discount. I'd be ashamed to ask for money for them. I expect them to take 100% responsibility NOT 50%. I am open to replacement, credit or full refund. They expect me to eat the cost for their production error. I no longer feel I can trust them to stand behind their product. They simply won't.
Sorry for the matter, this is our factory's mistake, and we only make a suggestion at first time, if you don't accept, we will also take 100% responsibility.
And you can also ask the online service to make a full refund, or by email.
Wish you a nice day.
Merchandise is defective, cheap material and cheap tailoring, no customer service, I emailed and texted and no one responded back,
They also sent two different colors of the same dress I ordered and they present it on the website differently.
DO NOT BUY FROM THEM AT ALL
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
Do not buy on this website I bought 4 dresses and came with defects, I spend 170$ for nothing, DEFINITELY NOT RECOMMEND IS RUBBISH...
The minimum order amount is $99, and most of our dresses are under $10. Can you offer your order number? I will try my best to make this matter better.
When you ask dear-lover.com (dropship-clothes.com) to dropship items for you, they put their company name on the waybill form. You lose clients that you tried hard to get by doing marketing, the clients end up ordering from them instead of ordering from you again. It's all a scam. If you've been dealing with DEAR LOVER for years, ask for your client's waybill forms. You will see what I'm talking about. Other companies I use for lingerie don't do that. My loyal customers also reported this to me, asked if my company is under Dear-Lover
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email?
You can also contact Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
I have a small business and was ordering items for my website. When i received my order some of the merchandise was WRONG and not what i ordered. When I contacted customer service they had the nerve to tell me they would refund the DIFFERENCE of the item with next order, and for me to try to sell the wrong items they sent me and reorder the correct items. REALLY you want me to pay for your mistake! You sent me these horrible dresses that you decided to send me and want me to sell! Now they are not answering my emails and I am filing a claim through Paypal to receive my money back.
We apologize for this unpleasant experience, could you please send us the order number so that we can make confirmation. There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
I received merchandise from this company and it absolutely SUCKS there is no way that I can sell this merchandise to anyone. The sizing is way off med & large dresses and jumpers are more like kid sizes. I tried one dress on and almost chocked due to it not being made correctly and goes around the neck. The zippers don't work the seems are crooked. Now I'm out of $318 and it will cost me $112 to send back this company is a rip off and don't stand behind their merchandise because they know its poorly made. The worst experience I've ever had when ordering something online
Can't believe I spent £160 on this rubbish some are sewed together no where to put your head through to wear, what is this I'm gutted! Speechless, PLEASE no-one should ever order from this website because they are like rugs put together. I'm taking the whole package to watchdog programme and they going to truck them and shame them big time. Rubbish!
There are many scandalous advertorial by our competitors because of the lower price. Please do healthy competition.
We are sorry to get such a negative review. To be honest, we can hardly believe it! Did you shop with dear-lover? Can we have your order number firstly?
We admit that we are not perfect, but never so bad. We did not allow such a terrible false! There might be a small flaw, and our customer service will help customer to return or change items. Please tell the truth.
The items description is very limited and all you have to go by is the pictures of the items, which is what I did on the item I purchased. I wanted to love this item and use them to embroider on for resale! I can't sell these to nobody! The material is very itchy, the cheapest type of material possible. The picture looked like a nice cotton pullover, and loose fitting. I tried on the extra large to get the fit I was looking for, and it was probably the true medium size. There is no size label or care instructions on any of the items! Very disappointed hoping to get a full refund!
Tonya G
Sorry for the matter.
We have displayed the material of each product under the weight, and most of our clothing are 95%Polyester+5%Spandex. Meanwhile, we don't offer 100% cotton-made clothing, so we are sorry for your unpleasant shopping experience.
Welcome to contact our online service for more information, we need your precious advices to prove our service, your kindly understanding will be highly appreciated.
Wish you a nice day!
Clothes are fine, the shipping is the rip off. The international rates for dhl, ups and fed ex are posted. They charge triple for shipping on each order so you are paying triple price and the shipping
Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that you find our clothing prices to be competitive. However, we sincerely apologize for any inconvenience you may have experienced with our international shipping rates. As a customer-focused brand, we strive to provide fair and transparent pricing, and we understand that sometimes we fall short of our customers’ expectations.
We are happy to announce that we have implemented a cost-effective shipping option - “UPS economy shipping” - with lower shipping costs per item now. We are also proactively exploring other flexible and affordable shipping options to make our exceptional products easily accessible to all our customers.
Once again, thank you for your feedback, and we hope to provide you with an even more seamless shopping experience in the future.
This is the second time using Dear-lover, my first experience was awesome. I decided to use their drop shipping services and I must say im disappointed. I paid for my order on the 4 of march but on my account it still says unpaid order. I tried emailing several times and calling but to no help at all. My emails still remain un-answered, this is truly a bad experience.
We apologize for this unpleasant experience, could you please send us the order number so that we can make confirmation. There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
I had a 325.00 pre order and only received half the product and did not get credited for the product missing. NO 800 number to call. Only a number in China... the call cost me almost as much as the merchandise missing and no refund. DO NOT ORDER FROM HERE!
Sorry for the matter, the pre-order will ship by the available time of your items. We usually divide your order into two packages, we ship the in stock items first and then ship the presale items some days latter.
And Dear-lover.com is the source manufacturer of women's clothing base on the world manufacturing center - Quanzhou, China.
We are Beijing time zone (GMT+8:00), so there maybe hours' time difference between you and us. So your daytime maybe our nighttime and our sale managers maybe asleep.
Sorry again for the matter, your kindly understanding will be highly appreciated.
Crazy they wanted over $1,500 for shipping on a 650 order. Crazy that how they get you... great sale prices get you hooked then slap you with outrageous shipping charges no way! Warning you!
Sorry for the matter, www.dear-lover.com is a wholesale website and all the products are not include shipping fee. The shipping fee is depends on the destination county and the weight. You can also check on DHL to see how much they charge for the international shipping fee from China to your country. Your kindly understanding will be highly appreciated.
You can also talk to our online service and send a prepaid box to collect your order.
Wish you a nice day!
Had been using the website for dropship services for a a while with ok results - slow to ship and some dodgy items sent out. Made a large payment for 200 + customer orders (over $4000 worth) which they never sent! They only marked about half of the orders paid once we transferred the money then left them sitting marked as paid for weeks and weeks promising to send them each time i enquired! We are currently working with our bank to retrieve the money we paid. DO NOT USE THESE PEOPLE
There are many scandalous advertorial by our competitors because of the lower price.
Some company buy clothes from Dear-Lover and resell at higher price, so they employ many rumormonger write negative reviews on dear-lover.com to smear Dear-Lover and boost themself.
You did not even provide an order number and only a vogue idea about Dear-Lover's business. I don't think you had shopped here
Gain trust and grow your business with customer reviews.
Dear-Lover.com: A women's clothing online store offer cheap women's clothes, dresses, swimwear, cosplay costumes, lingerie wholesale. MOQ $99 & 3-5 days delivery.
Thank you for taking the time to share your recent experience with us. We are sorry to hear that we have not been able to provide you with the level of service that you were hoping for. We strive to offer our customers the best experience possible, we are currently investigating this matter and will do our best to rectify the situation promptly.
We appreciate your willingness to do long-term business with us, and we hope that you will consider giving us another chance to earn your trust and business. We value every customer and aim to provide them with a hassle-free shopping experience.