CysterWigs

I wanted to love this company... but they are seriously lacking in organization. I have ordered several wigs from them, some were fine; some I returned. What gets me is it's a whole week before you receive any details on whether the wig is even available! Is it on backorder? What is the status? Keep me informed at least. I finally tried NameBrandWigs and got my purchase within a week. Like I said, I wanted to love this company but they gotta get it together!

The main reason I even started buying wigs from Cysterwigs was because of TAZ's informational, upfront reviews. This store has morphed, with evident growing pains of a greedy adolescent.
I lost 40.00 on a transaction - for a $230 wig with no coupons. Then they wanted another 40.00 to reorder the same wig in the original desired color.

If you are not sure about a wig, don't buy here. Returns are not 'easy' but stressful, time consuming and very costly. More often than not, STOCK is 0 or low as wigs are not 'in stock' - they are only A broker.
*read the fine print - as things have changed there - not for the better.

They do have a fair selection and awesome customer reviews with pictures; in fact, this is why I ordered from them. I felt guilty about always checking reviews there and then ordering somewhere else. Their prices are about the same as everyone else's.

Where they fall short is customer service. First, the phone people can only apparently take orders or check on orders, If you want to know anything about products, you have to play email tag. And they don't keep you updated about order status. I placed an order and two weeks and several emails later (giving up on long phone hold times), they finally told me my item was on backorder. I was NOT listed on back order on the site. Who knows how long they would have kept my money if I hadn't stayed on top of them.

Someone else mentioned that they found customer service combative, and this was my situation. I asked several direct questions via email in trying to sort out an exchange (I wasn't even trying to get a refund), and they did not answer even one of them. I wanted to know about color, and they basically just told me color is subjective. I get that what is too light to one person might not be to another, so I specifically asked how a color from one brand compared to one from a brand I knew to make it NOT subjective. Then they just sent me screen shots that I had obviously already seen. Clearly they didn't care about what I wanted to know. And if they didn't know, the answer was, "I don't know." And they accused me of being hateful. By the way, I was going for an exchange because their return charge is WAY too high!

I'm sticking to NameBrandWigs. They even call me when an item goes on backorder and help me choose an alternative. They are helpful with color, style, density, and are always sweet on the phone. Their prices are in line with Cysterwigs, and their selection is wider, and now they have reviews! Additionally, while Cysterwigs says that they don't accept returns on their clearance site basically because no one does, NameBrandWigs does!

Still, plenty of people like them. If you don't have any issues with your order, they will be fine, but I'd only order something you've ordered before from here!