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CWmalls.com
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CWmalls.comReviews 35

4.5
cwmalls.com

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CWmalls.com Reviews Summary

The company has garnered a reputation for high-quality products, particularly in leather and sheepskin garments, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. Positive feedback highlights excellent customer service, especially regarding customization and prompt issue resolution. However, concerns arise regarding lengthy delivery times, challenges with returns, and inconsistent customer support, particularly for order discrepancies. A few reviews suggest potential issues with transparency and communication, leading to frustration among customers. Overall, while the company excels in product quality and service for many, there are notable areas for improvement in customer support and return processes.

This summary is generated by AI, based on text from customer reviews

service
11
value
11
shipping
11
quality
11

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California
2 reviews
3 helpful votes
Follow ThusmanR R.
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My new winter jacket this year is from this company, this is the first time for me to order such an expensive item online, but I am quite satisfied, it is a black sheepskin jacket and it looks more stylish than other sheepskin jackets I can find on the internet, it has very beautiful embossed patterns on the sleeve, and I like such designs, size is true, it seems tailored for me, fitted but not too tight, and I can zip up, I will definitely recommend this company and the product to my friends.

Date of experience: September 7, 2016
Chile
1 review
1 helpful vote
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I was afraid to order the jacket from this company as it was really expensive, and I was also not sure of the size, I looked carefully on their website that their XXL of the jacket would fit me except for the shoulder, and I consulted online, the girl told me that I could have the jacket customized, I was really excited, and I decided to give it a try. It took about 5 days to make the jacket, and I received it 3 days after they shipped it. Although it was packaged in a plastic bag and the jacket was bit crinkled, the fit was perfect, and I didnt look too bulky in it, the style was true to its pictures, I just felt satisfied. Thank you, would recommend to my friends.

Date of experience: July 23, 2016
California
1 review
0 helpful votes
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Hard for me to find very suitable cargo pants in local stores, and I dont want to shop around anymore. Fortunately, I can order my pants from this company although it is more expensive than my previous pants, the style looks very good, multi cargo pockets to store my things, and the cotton material used is durable and sturdy. It really saves time by shopping pants online, I like this company.

Date of experience: June 12, 2016
California
2 reviews
0 helpful votes
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My dad once owned a bomber jacket when he was in his 30s, and he still uses it sometimes when it is cold, although the bomber jacket is almost worn out. I tried to buy a new bomber jacket for him, but it seemed very difficult until I discovered the beautiful jacket from cwmalls, it looks very similar to the previous bomber jacket my dad got, while its color seems fresher and more fashionable. I consulted the customer service about the material, size and shipment, as well as their return policy. The girl removed all my worries, I finally purchased it on their website and provided my fathers measurements to make a new one for him, also I required loose fit as my father wanted to stay comfortable and flexible. It took about 8 days before we got this special and beautiful bomber jacket. My dad was very surprised, he loved it at first sight. I really appreciated your nice service and great product, my dad was very very happy, thank you so much. Would definitely recommend this company.

Date of experience: May 19, 2016
Hungary
1 review
0 helpful votes
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I was looking for a pair of dress shoes that I could wear in some formal occasions as well as in my office. I bought the shoes cw******* from this company, came as they displayed on the website, the shoes looked very beautiful in person, especially the dark brown shades and carved design in front, size was very true, people always complimented on the stylishness, I was really excited to receive such great shoes by ordering online. I also discovered this company selling on Amazon.com, but these shoes were not listed when I placed my order, anyway I felt convenient to order from their own website too. Would try other shoes in the future.

Date of experience: May 11, 2016
Texas
3 reviews
1 helpful vote
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To tell the truth, I was afraid when I ordered the leather jacket cw******* ($577.89 quite expensive) from this company, you know, it was from China, so... but I did love the stylish design, I never had such jacket... I wanted to give it a try... quite uneasy after I paid it and waited for my new jacket. Thank God, I received it, it looked as it was on the website... and it also had a supple touch of genuine leather... finally reassured... BTW... I would love to order again... I am a guy always been addicted to Leather Jackets...

Date of experience: April 25, 2016
California
3 reviews
1 helpful vote
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As I told in the title, I ordered a gift for my boyfriend on the website. It is a leather blazer which looks very awesome on their website, I think he will love it if it is true as advertised. I received it earlier than the estimated arrival time, and then had it wrapped in a nice present bag. My bf loved it at first sight when I gave him on the Valentine's Day, and it was a big surprise to him. Size is true that he feels very comfortable when wear the blazer. Although it is pricey, it makes my bf happy.

Date of experience: February 15, 2016
California
3 reviews
1 helpful vote
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As the title told, I got a great leather backpack from this company, it cost me some but I really like the bag, it was perfectly designed with enough room for all my things. It worked very well for my trip to Paris, many people compliment on it.

Date of experience: October 19, 2015
Oregon
2 reviews
1 helpful vote
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Price is bit high
October 8, 2015

I ordered a sheepskin coat from this company which has a nice hood to protect me against the cold winds, I love it. Also the quality is as good as expected, fitted. It is great for the winter. Only the price is high.

Date of experience: October 8, 2015
Singapore
2 reviews
0 helpful votes
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Ordered a leather bag from the website as the Mother's Day gift for my mom, the bag arrived earlier than scheduled which was excellent for me. I found the bag was as advertised with good quality. Gave this bag to my mom on the very day, she was extremely happy, she fell in love with the bag at first sight. Wonderful. I really appreciated the fast service.

Date of experience: May 12, 2015
California
1 review
5 helpful votes
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Great service
March 6, 2015

Smooth transaction with cwmalls. Great quality and design of the jacket I bought 2 months ago.

Date of experience: March 6, 2015
District of Columbia
1 review
11 helpful votes
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This site is a borderline scam. I ordered a jacket that didn't fit, over $1700. It should have as I sent them my measurements to be sure. When I returned it, It cost me $350 to send it back. Then the company contacted me and asked me to falsify the customs value on the return. They also deducted another $350 from the order for postage as well. I hardly consider a $700 loss acceptable. This site is a scam that is employing illegal sales practices.

Date of experience: February 6, 2015
China
1 review
3 helpful votes
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I used to buy a jacket from this site last week, and that has been a great quality jacket. Looks good and fits good, Black is always stylish among leather jackets, this one works well. It helps block winds, and gives me style at the same time.

Date of experience: April 1, 2013
Missouri
1 review
4 helpful votes
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I used to buy a nice cowhide bag from ti and I live its color and quality

Date of experience: September 19, 2012