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The company has garnered a reputation for high-quality products, particularly in leather and sheepskin garments, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. Positive feedback highlights excellent customer service, especially regarding customization and prompt issue resolution. However, concerns arise regarding lengthy delivery times, challenges with returns, and inconsistent customer support, particularly for order discrepancies. A few reviews suggest potential issues with transparency and communication, leading to frustration among customers. Overall, while the company excels in product quality and service for many, there are notable areas for improvement in customer support and return processes.
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No es la primera vez que utilizo la tienda online, la calidad de los productos y el nivel de servicio no me producen ninguna queja, todo está a un nivel bastante alto, ¡gracias!
I love my coat. It's a beast. Heavy and warm very well made. 10/10 Stylish to the max. I have never even seen a coat this nice in the movies. These guys are the real deal. Got a black trench coat vintage. Love CW MALLS. $#*!in Legends. Ryan Adam -Beverly hills resident.
I have bought a shearling leather coat to my husband. It took a bit while to discuss the sizes in beginning. But after I settled the payment, the delivery went fast and we were totally amused by the quality and details of the coat except the outer pack. Consider to buy one more for my Dad.
I happened to see an article about CWMALLS® Multifunctional 2 in 1 Shearling Coat last year on www.svenews.com, and was quite surprised about what it was talking about, like characteristics of constant temperature, constant humidity, blastproof, breathable, windproof, rainproof, warm, skin-friendly, anti-radiation, chic, easy-care, sanitarian, etc. So I bought one for my dad as Christmas gift. Now winter has almost gone, he told me that the coat really worked well through the whole winter in Illinois. All right, it doesn't matter whether those characteristics are true or not, my dad thinks it's a good winter coat, that's enough.
I purchased a sheepskin coat that CWMALLS custom made for me. From the time I ordered the coat till it arrived was 16 days. The coat was very well made. The service was excellent. In my opinion, this is a top of the line organization
I learned CWMALLS accidentally when surfing the Internet, I was very impressed by its products, many of them look nice. And I finally chose a sheepskin jacket. It was customized for me, but still large for me, I exchanged it and received a new suitable one later. Though this shopping experience was a bit unhappy at first, I have to say the customer service is good and solved the problem timely, thus I still want to leave a good comment for it.
I have put off purchasing shoes on line, because I concerned about purchasing the shoes that fit and are comfortable. This time I took a risk to purchasing on line, I really did not have time to travel to big store. Finally the coming shoes blew me away, it fit to my short fat feet. Nice Customized
I purchased a sheepskin coat in their site before but unfortunately, the coat is a bit too large so I need to change a smaller one. Then I emailed them, they replied very soon and promised to customize a new coat for me without any extra charge. The custom service is so patient and kind to confirm all my detailed information of my size. The latter coat I have received is actually good and it fits me well.
I purchased from their site a few weeks ago. I received the package a few days ago and found the information on the shoebox sharpied out so I couldn't compare the Item # with the one on the box. Then when I looked into the content of the box, I found a different pair of shoes altogether. They have a physical office here in the States, a few miles from me and it would have been convenient to just have it shipped there. I've been trying to ask customer service - I've emailed them multiple times over the past week to no avail, no answer. Despite it being their mistake, I now have to pay for shipping back to China, wait for them to receive it, and only then will I get a refund. I'm losing money due a mistake that they made. It's been frustrating so far.
It's not cheap but it is worth it.
You can't quite see the quality of material in this coat online but it is there, nothing I've seen matches the standard of this coat.
Carefully make your choice of colour from CWMalls and you will adore a sheepskin coat from them for every winter to come. I could not be more impressed by the craftwork of this coat.
I bought one jacket from this company last year, I want to say it is so nice jacket. Kept me from cold for entire winter season. I still wondered to take a risk when I decided to buy so expensive jackets on line. When I received it, all worries were faded out, it is worth this online purchasing experience
I bought this sheepskin coat online and what I want to say is that this is my first time to purchase such an expensive sheepskin shearling coat online. I was hesitant at first, but I liked this kind of sheepkin coat so much, I decided to have an attempt. Besides, in order to fit my body perfectly, I chose custom made service to customize the most suitable sheepskin coat. And what surprised me was that custom made service didn't earn extra fees. Then after about a week's waiting, I received this sheepskin coat which looked the same as the pictures on their website. Very comfortable and warm coat. I can't wait to wear it to share with my friends.
Full marks to the customising team, this jacket fits nicely. This is one of the few leather jackets that can be described as a desirable fashion garment. Doesn't appear to crease because it's natural.
I was initially hesitant to purchase the jacket online, from China, with a new company. After the jacket arrived, my fears were quickly erased. I receive compliments on the jacket constantly. Almost every evening I wear the jacket, someone will approach me with a compliment. As for the customer service, it's been excellent. There was a slight tear in the jacket's pocket after only a few months of use. But the customer service number here in the US works. The rep quickly forwarded my issue to the company in China who not only once, but twice, overnight shipped me replacement materials (leather, thread.). Extremely pleased with both quality and customer service; will recommend CWMalls to anyone looking for a lifelong jacket.
I ordered some cargo pants from this store. $89 so they were not cheap. However, the product I got was the equivalent of a $10 pair of pants. They were terrible. Men's cargo pants with ankle drawstrings! I am serious. When I asked for a return label like Amazon provides, they tell me that they will only do a refund after I send them back to some province in China! Seriously. Only after I tell them no thanks and that Citibank will do a chargeback, do they offer a US address but still no return label. Never do business with this joke of a company.
I ordered twice in total at cwmalls, and I have to say it's really satisfying. At the first time I bought a shearling coat and asked them to change the material of it as I like the style of this coat but don't like its original material, so they recommended another material for me. I was so glad when receiving it, it didn't let me down at all! The second time I ordered a leather jacket, I chose customization as I wanted better slim fit. They also didn't live up to my expectations. It's good on the whole except I waited for a little long time and such costly products were packaged just in plastic bags!
Received my sheepskin coat before the snowstorm hit Virginia, you wouldn't know how cold it was. Thanks to the nice coat from the company, I could survive the coldness. Also I am a big man who is 6' 2" and 290lbs, they made the coat for me without adding any additional fees. I would highly recommend this company and their sheepskin coats if you are living in somewhere extremely cold.
Something fishy Goin on... DON'T TRUST. Half the reviews they couldn't spell correctly. China is writing these. They held back $700 from one guy. Beware
I used to hate fur coats as I think only ladies would wear such things, until I discovered one of the fur coats from this company, it looked really masculine but beautiful. I could help visiting their website and finally purchased the fur coat I liked most, it also had a nice hood, very warm. And before I placed my ordered, I talked with their custom service girl online, she helped me with the size, I appreciated their considerate service.
As others told, they have nice and quality jackets. I ordered a winter shearling jacket some days ago, and I received it last week, as good as I expected, lighter but warmer than some winter outwears, and I look slim in it, not bulky at all. I think this shearling jacket will make my winter happy and warm.
Answer: Highly legit company and excellent to do business with
Answer: It doesn't have a direct-sale store in the United States now, but it has two partner stores, one in Illinois and another in Michigan.