Custom Frame Solutions

The following is my email to Custom Frame Solutions. I received 1 email saying someone called a "framing expert" would contact me. Nobody has contacted me since. I did receive an email today saying they are launching their Canadian site and wanting me to spread the word. The nerve! To date (3/31/21), this is unresolved and I am probably going to have to buy a frame elsewhere.
(The dark frame is what was ordered and the blonde slats are what we received.)
(Email to the company)
To someone in management,

To say that I am disappointed is an understatement. To say that I am furious is also an understatement. The fact that I cannot reach anyone in person on the phone to discuss this issue has made me even more frustrated and disgruntled. I can be reached at (gave them my phone number).

On February 24th, I ordered a custom frame from the gold line, CFSYH277. I spent $167.00 for the frame during the flash sale. We had picked and purchased the frame specifically for a piece of art we have had painted. My husband and I spent hours choosing that frame. We were excited to finally receive it and hang the art piece. When we received and opened the frame today, we were both SHOCKED to find a plain, blonde frame (photos attached).

I do NOT want this blonde frame. I want the one I ordered specifically, dark wood with Bastille Gold Leaf (photos attached). I do not want to wait as long as before because the painting is already here.

I would like the frame I ordered to be put at the front of the queue and shipped to me right away. I do not believe I should have to pay for the return shipping of the incorrect frame either.
Please send a return label with prepaid shipping that I can print and attach for my local UPS store.

I have ordered from your company previously and had planned on future purchases, but that will now be determined by the outcome of this order being made right, expediently.

Thank you in advance for attending to and correcting this matter.

Sincerely,
M.