• CustomControllerzz

CustomControllerzz

Overview

CustomControllerzz has a rating of 4.4 stars from 1,341 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CustomControllerzz most frequently mention gamer tag, shopping experience, and customer service. CustomControllerzz ranks 4th among Video Game Accessories sites.

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What reviewers want you to know

Positive highlights

  • My shopping experience was great, simple, and easy.
  • The only issue was I couldn't see how the gamer tag looked on the controller because it didn't show up in the preview.

Critical highlights

  • If you email for "faster customer service" you get an automated response somebody will get back to you asap.
  • I at first thought it was normal but then 2 weeks past and was still on pre shipment...
How would you rate CustomControllerzz?
Top Positive Review

“pretty cool designs”

Adam b.
3/24/20

pretty cool designs. i feel like it would be cooler if people could apply a custom design or picture for more personalized designs.

Top Critical Review

“Controller bs shipment fed ex 2 days”

Sean D.
6/13/22

I waited two weeks for controller come in they says via fed ex 2 days bs taking awhile order 1 June took 13 of June but why would put fed via 2 days make seem come in two days it bulls sh1t that all I know um pissed about it took that long

Reviews (1,341)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) shopping experience (8) gamer tag (7) 2 weeks (5) 3 weeks (6) 3 days (4) credit card (6) customization options (3) christmas gift (3) place order (3) 2 days (4) 2 controllers (3)
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Michelle Y.
7 reviews
1 helpful vote
December 5th, 2015
Verified purchase

False Information. It said it would be shipped from 1 to 3 week for free. Instead I had choose 2 day priority mailing. Which is stupid and misleading.

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Ingrid W.
1 review
0 helpful votes
December 5th, 2018
Verified purchase

I wasn't able to apply the promo code for 20% discount. called costumer service and was put on hold for too long.

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Marian M.
1 review
1 helpful vote
November 25th, 2016
Verified purchase

30% discount code for black Friday never worked- only code I could find was a mere 8% off - wow!! - said 30% off with code blackfri - couldn't find any conditions attached to this ??

Thumbnail of user zachg5
1 review
0 helpful votes
May 3rd, 2017

I ordered a Xbox one controller with rapid fire option so when I got it I opened it up and it was a PS4 controller and it took an entire week for my controller to get here I most definitely won't come to this site for a controller again

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Custom C. – CustomControllerzz Rep

Hi Zach, I'm sorry for the inconvenience! Sometimes our shipping team does make mistakes, however, I hope you are enjoying your modded controller! Please don't hesitate to reach back out if we can assist you further.

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Sue P.
3 reviews
0 helpful votes
October 9th, 2016
Verified purchase

I had an issue with my order yesterday. I sent an email and left a voice mail. No one got back to me. I see today I read my CSV number wrong since it is wearing off. I would have expected someone would have contacted me by now.

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Cathy K.
1 review
1 helpful vote
December 16th, 2015
Verified purchase

shipping is confusing. Will I get this in 2 days?

I did not receive my order in the 2 day period I paid for. I did not receive this item until Dec.26 :( How can I be reimbursed for this?

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Arlene D.
1 review
1 helpful vote
December 15th, 2015
Verified purchase

I paid you 19.95 for expedited shipping. At check out I got hit for another $12.85 I probably won't be using your site again because of this.

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Mrs K.
1 review
1 helpful vote
January 3rd, 2016
Verified purchase

We have ordered from this site a couple of times and I always find it a bit of a nightmare. This time I had to reset my password and re enter my details several times before it went through. I should also have had free postage but that didn't happen either. However my son does love your products.

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Carlos B.
1 review
0 helpful votes
April 19th, 2016
Verified purchase

It took many tries to complete this sale. I wanted to use paypal and it was not working. an overall exasperating experience

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Linda T.
1 review
0 helpful votes
November 22nd, 2016
Verified purchase

Trying to put in an APO AE address was very hard and time consuming. Designing the controller was easy, but getting it to ship to my grandson was not easy. It makes me concerned that he will actually receive it.

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William W.
3 reviews
1 helpful vote
January 25th, 2017
Verified purchase

Galaxy controller had two pictures and I was unsure which design I would receive if purchased. I attempted to call customer service; however, nobody was available to take my call.

1.1K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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From the business

Welcome to Custom Controllerzz, your one stop shop for custom gaming controllers and mice.

Company Representative

Thumbnail of user collinh16
Custom C.

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