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Custom Challenge Coins Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the responsiveness and professionalism of the staff. Users frequently highlight the ease of the ordering process and the helpfulness in addressing design inquiries and adjustments. However, there are occasional mentions of issues related to payment processing, though these concerns are often quickly resolved by the attentive support team. Overall, the sentiment is overwhelmingly positive, with long-term customers expressing loyalty and satisfaction, indicating a reliable and customer-focused approach.
This summary is generated by AI, based on text from customer reviews
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Even though I sent just photographs of what I was looking for, I had proofs back within the same day, and they were just amazing. I had a few questions, and called. My questions were answered immediately and clearly. I was left with no doubts as to what I would be receiving and my costs in the future if I made changes or needed more coins.
Easy website to get started. Art department very fast (within 24 hrs) and responsive to numerous change requests. They offered great suggestions and tailored our design better than our original ideas! We worked three different unit coins at same time - with same A Side, three different B Sides. Never a question and they only charged for milling new B Sides on each new coin. Awesome service! Awesome graphics and art support! Better prices than competitors!
Very friendly and easy ordering!
Very timely. Responded quickly. Touched base when I was out of touch.
Very responsive. Very professional. Design was right the first try. Highly recommended.
Matt Reilly was excellent in helping me through the online ordering and credit card payment process.
Excellent home page - wide range of appropriate examples to consider and / or choose - simple and easy instructions - great suggestions to exceed your expectations - exceptional graphics - Matt is knowledgeable, understanding and easy to work with...
Mr. Matt Reilly helped me walk through the electronic order form. We have been dealing with him several years now. As always he understands what our needs are. Great company to do business with.
I had tons of questions, and changes and always got a response within 12 hours. Which is great because I'm in Hawaii and we are six hours behind.
REALLY FAST SERVICE! AWESOME PROOF ARTWORK!
Easy to use with friendly help!
Submitted artwork to two different companies, customchallengecoins not only responded first thing Monday morning but came back with a proof that was beyond my expectations, they actually spent time to make the coin one to remember. Thank You!
Customer service representative I talked with was extremely polite and knowledgeable.
Recommend for pay raise or promote ahead of peers.
Very easy to work with and the artwork was super easy to convey to the art team. Can't wait to get the coins for our guys.
It was pain less. He walked me through this with ease and patience.
I ordered 100 custom challenge coins for my fire academy. I ordered them only 16 days before I needed them. The lead time was 18 days and I asked if I could pay for a rush order. My representative told me that you guys don't do rush orders due to the time it takes for the resin to dry but that you would do your best. Well the coins got here on time after all so I was extremely happy that you guys made it work for no extra charge. Thank you for the great customer service and I will definitely be using your company again for any other challenge coin orders.
Fast responses when communicating with company. Great product, fast turn around time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members