I purchased a good amount of clothing 2/25. I didn't realized one dress had a snag that eventually will become a whole in the back of the red dress. I guess they don't have a manager today and the two people there didn't even care to help. The first employee said there was nothing there. Really?. I explained I had unforeseen situations come up. Again they didn't care. As matter of fact the second employee walked away as I was saying they lost a customer. At this store they will pretend to be nice to make the sale but when it comes to customer service forget it. They are not very well trained in customer service. You are better of buying from Nordstrom if you like this brand. They do know customer service!

Bought the worst quality dress, poorly made, weird and avoidable design flaws and even worse customer service, stuck with a terrible thousand dollar dress which I discovered had terrible reviews after and was deeply discounted online.

I recently put in an order for my wife for Christmas and I paid for it and a week later they decided that they can't ship to my address because I'm deployed United States Military and I have an FPO address. I have sent multiple emails with no response. Then I finally talk to someone in online chat and they tell me to wait for tracking number and I never received it! Then the night before Christmas I get an email telling me to provide another address because they are unable to ship to my address but no reason why! There is no disclaimer that says on there site that they do not ship to FPO addresses.