Well!
Attached below is the screenshot of the response from crystalead as per the email I sent them (through the web portal) Which challenged them to close the account and refund the existing funds minus the "Bonus"
The reply was a confirming of closing the acct and sending the funds back to my Credit Card; with a disclaimer that it could take up to 10 days for the funds to appear as a credit in my acct!
This morning, I checked my credit card online and $10,485 was deposited in 3 transfers to my Credit card.
Does this exonerate them from the sleight of hand actions? Nup!
Are they a reputable company to work with to create an ongoing cash flow? Nup! (too many hoops and hurdles)
I may have been the customer that was once placid, but turned nasty with them based on their sloppy attitudes?
So! The breakdown of the funds returned are this:- initial investment was AUD$8000 of mine, they put in a USD$6000 'Bonus' due to the amount I submitted.
Over the 1st 8wks various campaigns were established which triggered hits and enquiries amassing an account gross value of USD$11,700 which was then reinvested across less campaigns, but with a larger cash input.
The synopsis of this venture for me is this- I outlayed AUD$8000 in Feb '21 it became obvious that this company was 'different' in a lot of ways very quickly. 4 months later I closed the account due to my scepticism of the setup and downsides in contacting them. The result of that was the funds I recieved back was a $3700 profit on my investment!
From my perspective - There are too many red flags for this company to attract people willing to take them at their word.
The other side of the argument is of course you made $3700 profit over 4 mnths! Agreed! But it is still not for me.
I hope this has been enlightening, I have attempted to be objective as well as pragmatic regarding this short adventure. I do feel that forums such as this can be extremely useful for venting/sharing, however; there has to be a balance of relevant facts for others to make their own minds up.
Thanks
Pete K
Client Relations!
Responding to the charge back on my credit card!
I received a contact regarding the charge back to my credit card today from Client relations.
It was to do with $3800 drawn from my credit card on the 31/03 during the time which I was arranging a draw down on my account balance to be credited BACK to my credit card.
I required funds from the current balance for house renovations, My acct manager James Bishop said I did not have enough available (at $18,000USD) to draw down. He then attempted to badger me into putting another 20K into the account because of the fall in Bitcoin was a once in a lifetime opportunity! We had some harsh words with each other and I decided I would close the account (if you look thru correspondence you will find 3 emails sent to that end)
Tell me - why does it take a week to action a request for funds removal, where a Decision to invest more is instantly followed up? On the same track; why can I not contact my "acct manager"directly?
I finally spoke to "Lee" who would arrange a deposit to my Credit card of $1000 (so much for my renovations) We confirmed the details of my card... Next thing I noticed was a drawdown on my Card for $3800, as opposed to a deposit being put in there... which arrived 5 days later. I contacted my card supplier and reported it. THAT is why you suffered drawdown from my bank!
Personally I have become very suspect of the business practices of this company. I note that 6 weeks into the current campaign that "Lee" encouraged me to embark upon ( why are they all South Africans?) the account ballance shows $0 today? That was from a $20,000
Re investment!
I would think a 20K investment would-
> Be of significant enough value to be able to contact my "acct manager" directly to query same!
> Be able to get a response for input/ on the acct through the support page within a week!
> Be able to trust my "acct" manager that "no, close the acct" means exactly that! As opposed to
Drawing down a further $3800.
> Suggesting I should pump another 20K into the acct, because he "knows I can afford it" to
Pump it into Bitcoin after it crashed... and crashed it has stayed for nigh on 2 months.
You are not financial advisors, and I doubt if the company is registered as such, or carries indemnity. So please spare me the concern for your reputation, and service diligence as it only comes to the fore where there is a possibility of more money to be taken.
Then again! You can retain what credibility remains by doing exactly what I requested when I contacted the boys in 31/013/21 to close the account!
Overview
Crystalead has a rating of 2.1 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crystalead most frequently mention initial investment and credit card. Crystalead ranks 365th among Marketing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members