• Crutchfield

2022 SITEJABBER AWARD

Crutchfield

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Overview

Crutchfield has a rating of 3.8 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 9th among Electronics sites.

  • Service
    155
  • Value
    166
  • Shipping
    167
  • Returns
    76
  • Quality
    161
Positive reviews (last 12 months): 43.8%
Positive
7
Neutral
1
Negative
8
159
See all photos

What reviewers want you to know

Positive highlights

  • The in house wiring harness connector was well worth the cost and installation was flawless.
  • Love the business, idea of tech support for life of equip etc.
  • 2022 Customer Choice Winner

Critical highlights

  • Their customer service literally are ignorant especially Olga as she has no clue how to solve any issue with customers!
How would you rate Crutchfield?
Top Positive Review

“Customer Service Was GREAT”

Jim M.
1/2/24

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen. Thank you, Jim Mc.

Top Critical Review

“Over-promise but Under-deliver”

Kernal H.
12/12/23

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding. Key Concerns: Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration. Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps. Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt. Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings. Recommendation: For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues. Overall: While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Reviews (1,616)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (50) car stereo (75) head unit (46) customer service (246)
Thumbnail of user jimm1450
2 reviews
3 helpful votes
January 2nd, 2024

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen.

Thank you,
Jim Mc.

Thumbnail of user brette120
2 reviews
0 helpful votes
February 19th, 2024

Hooked up 2 vehicle radios f250 and sub in Jeep
Every time I called for assistance every person helped tremendously Oakley, Andrew, Rudy etc etc
I called at least 5-6 times total
Definitely purchase from Crutchfield to get the knowledge, help needed
Thank you 🙏

Tip for consumers:
100% buy from these guys!!!

Products used:
Jvc bought 2 one for 2018 f250 and 2015 wrangler

Service
Value
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Thumbnail of user flagrouper
1 review
1 helpful vote
October 15th, 2023
Verified purchase

This place has live people that can help you with any questions for installing their equipment. I cannot believe in this day and age you can get live help in less than a minute

Products used:
Speakers

Service
Value
Shipping
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Thumbnail of user davidk3922
1 review
1 helpful vote
January 31st, 2023
Verified purchase

I needed to replace the stereo on my 2012 Jeep Liberty. I bought a Boss unit from Crutchfield w/ Backup camera. I hadn't worked on a car stereo in over 30 years, so I was hesitant. Audio shops wanted $800 and up to install one. I got the Boss stereo, adapter plates and wiring harness for $300.00. Paid $25.00 to have them prewire the harness. Best money I ever spent. I had everything installed in under 2 hours. That included a few calls to the customer support line. Customer support was the best I have experienced. Thank you to the whole Crutchfield team.

Products used:
Stereo

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Value
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Thumbnail of user richardw2830
2 reviews
2 helpful votes
June 15th, 2022
Verified purchase

I have been purchasing TVs, camcorders and stereo equipment from this company since they opened their doors. They have the best technical support team on the planet. Where else could you go 10 years after purchasing a stereo component and still get excellent technical support? I had a 15 year old stereo receiver that I had long since lost the manual for and they helped me with some connection issues. Prices are very competitive, but even if they may be slightly more than some discount shops, the lifetime technical support is worth every last penny!

Tip for consumers:
Be prepared for excellent customer service and peerless technical; support after purchase

Products used:
I have not returned a single product

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Value
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Thumbnail of user normans146
1 review
14 helpful votes
April 12th, 2020

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

Thumbnail of user rolanda62
1 review
1 helpful vote
February 4th, 2022
Verified purchase

Was trying to install an after market radio in my car and gave up because I couldn't get it to work. Found an ad for Crutchfield and thought I give it a try. They worked with me to find a solution. After receiving the items tried the install again. Still had audio problems but the tech told me to try a different wiring hookup. It worked. They treated their customers with respect and also get the solution. I wouldn't recommend any other place for car stereo installation pieces and help. Bravo!

Thumbnail of user c32xmks
2 reviews
1 helpful vote
September 29th, 2023

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

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Value
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Thumbnail of user nicolasp89
1 review
1 helpful vote
May 18th, 2022
Verified purchase

I have made business with many shops and many places where customer service is a pretty sad experience and I think it is important to mark when the services offered are out of normal. The website is top-tier (one of the best I have used), the phone line is quick, reliable AND the agent friendly and effective. One of the best consumer experience I have had in a long time. I would buy there again and will definetely recommend.

Products used:
I bought 1 car radio and 2 speakers for my car with all the installations parts , without fear of thinking I might miss something , because the website tells me exactly what I need.

Service
Shipping
Thumbnail of user craigo61
1 review
1 helpful vote
March 13th, 2021

Bought a Kenwood stereo for the Envoy from them and was a great deal with all the components to do a proper install. All recommended on their website. Along with all the instruction and diagrams needed for a perfect outcome. I won't buy from anyone else when it comes to car audio. Lifetime tech support made this all a no brainer. Not the cheapest in initial cost, but the value added service beyond the purchase made this a great deal.

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Value
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Thumbnail of user ryanb520
1 review
12 helpful votes
February 28th, 2020

I own a towing business, so I spend normally 12-18 hrs a day in my truck. I'm also a huge "music nerd", so I'm not a fan of the radio. I purchased a media receiver head unit with Apple CarPlay & it's the best "tool" I've purchased to date. Prices were great, shipping was fast & easy, what more could you ask for? I already have 3 or 4 friends in the process of ordering the same setup I bought. I would & have recommended buying from Crutchfield for all your stereo needs!

Thumbnail of user roberts3052
2 reviews
16 helpful votes
April 13th, 2020

My wife and I wanted to add a subwoofer to the computer sound system in our study. And our available space was very limited. After much research we decided on the Cambridge Audio Minx X301. Now that it is set-up with our Audioengine A5+ speakers we can enjoy a truly amazing listening experience. Adding this very tight and powerful subwoofer enhances these already great speakers. The Crutchfield technical staff, fair pricing and prompt delivery bring me back again and again.

Thumbnail of user jaimed111
1 review
1 helpful vote
May 16th, 2021

Two heavy boxes were carefully delivered that contained a tower speaker each. The speakers were inside the manufacturer's cardboard box that protected exquisitely the content. These containers were placed in a larger cardboard box with plastic straps to hold the box closed.

This was a risk buy because of the economical price of the speaker set; I was very pleasantly surprised that they perform above my expectations. Thank you Crutchfield, you guys did it again.

Tip for consumers:
Easy to use.

Products used:
Stereo Speaker towers

Service
Value
Shipping
Quality
Thumbnail of user stevew2206
1 review
0 helpful votes
March 18th, 2023

I have a 1996 Chevy Astro Van that needed a upgraded Radio and Back up Camera Mirror.These Guys are by FAR the BEST Company I've Ever Dealt with. Product is Superior and they are very helpful and Nice to talk to.I will always recommend them to every one I Know...!

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Value
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Thumbnail of user mattl245
7 reviews
17 helpful votes
March 7th, 2022

They aren't the cheapest around, but their customer service is second to none. I believe Crutchfield will do whatever it takes to make you happy as long as you are fair and honest with them if an issue should ever arise (which they usually don't with good companies). Their people are wonderful to deal with, being very friendly, helpful, and knowledgeable.

Tip for consumers:
Crutchfield is a very honest and customer oriented company that works very hard to satisfy their customers.

Products used:
Car stereos, amplifiers, subwoofers, speakers. Home theater receiver. Cameras, lenses, and accessories.

Service
Value
Shipping
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Thumbnail of user claytonp51
1 review
2 helpful votes
June 21st, 2021
Verified purchase

Always happy with education provided, product selection, and pricing. They've been most helpful in choosing what will work best for my vehicles. I've purchased approximately 2 full vehicle systems, a few odds and ends of bluetooth items, etc. Usually receive free shipping, and items arrive quickly.

Thumbnail of user richardc2504
1 review
1 helpful vote
May 14th, 2021
Verified purchase

I wanted a new radio for my work van that is Bluetooth capable since hands-free telephone is now required in Virginia. I found several that I liked in the outlet store. This is for my work van so I did not want to break the bank on this radio. I called and spoke with "Ray" and he was very knowledgeable and helped me narrow down my choice. I got a really great Kenwood radio at a terrific price.

Thumbnail of user williamw4078
1 review
1 helpful vote
August 27th, 2023

Nicest sales team and always accommodating. One less thing in life to be stressed about. This company is a National Treasure, and for many decades.

Thumbnail of user patrickd503
1 review
1 helpful vote
April 14th, 2021
Verified purchase

I recently purchased new headphones from Crutchfield, and it was a great experience. The website is very easy to use, the pictures on the product page were great and allowed me to see the product, and the video review helped me finalize my decision. Ordering the headphones was also very easy to do, and the free shipping was nice! My order came on time (actually it was early I think) and the packaging ensured a safe trip for the product. I'll definitely purchase from Crutchfield again.

Products used:
Headphones

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Value
Shipping
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Thumbnail of user ericm2060
1 review
1 helpful vote
December 5th, 2022

Crutchfield comes through again. I needed a new audio solution for my open concept living room. The home theater receiver and surround speakers just weren't cutting it because of the lack of walls and the high vaulted ceilings. Sound was getting lost. Crutchfield suggested a sound bar solution that projects the sound at the seating positions. What a huge difference! I love that they listened to my issues and found the right solution for me rather than just trying to sell me something.

Products used:
Sound Bar Speaker and Sub

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Value
Shipping
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Thumbnail of user wtfw1
1 review
0 helpful votes
June 17th, 2021

Tip for consumers:
Mad I wasted my time with this half-scam "review" $hit. You want to make a customer out of me? Add some give to your takeVery happy I chose to order my item through Crutchfield. I already knew the product would be a premium one and the CSR who took my order via phone matched the item's quality- a pleasurable and entirely effective exchange- but the kicker?
Item arrived blazingly fast.\m/e likey.

Tip for consumers:
Mad I wasted my time with this half-scam $#*!. You want to make a customer out of me? Add some give to your take.

Products used:
F your dumbass name capture BS

Thumbnail of user warrenw115
1 review
2 helpful votes
January 24th, 2021
Verified purchase

Have used this site for years now great customer service that is always willing and eager to help answer any questions I have. You can tell them what you're trying to accomplish with your sound system and ask for suggestions. All staff seem to be very knowledgeable of the products all of which are high quality name brands. Ive ordered multiple sets of speakers and stereos for cars site shows everything I'll need for install and they send me free picture instructions. Ive always been extremely happy with my purchases and the service. I always refer friends to their site. Prices are very competitive and shipping is fast.

Tip for consumers:
If you’re unfamiliar with audio products their site offers very good in depth buyers guides to help you find what you want. Also is you start a chat with customer service tell them exactly what you want(example car stereo and speakers) you can tell them what kind of music you prefer and if you want budget minded products and they can help you pick out the right products and even inform you of current sales don’t be afraid to ask they’re always happy to help and never pushy.

Products used:
Ive purchased stereos for 2 vehicles, full sets of speakers for 3 vehicles and a home stereo. I also got all recommended install gear from crutchfield which is either free or deeply discounted with your purchase.

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Value
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Thumbnail of user markp1443
1 review
1 helpful vote
January 25th, 2021
Verified purchase

I have been purchasing from Crutchfield for 24 years. Aside from having an excellent selection of quality products, their technical resources and support continually exceed expectations. Having experienced and helpful people available to answer questions and provide advice are key to why they have earned my business. I highly recommend Crutchfield.

Tip for consumers:
Do not hesitate to call/chat with their technical support if you have any questions about what to purchase or how to use what you have purchased.

Products used:
2 pairs of speakers

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Value
Shipping
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Thumbnail of user anthonyp872
2 reviews
0 helpful votes
February 24th, 2021

Gotta love alpine. I've had alpine for about 6 years and I've always loved their subwoofers. One day my type r stopped working. After some youtube looks up it was one of the coils. Lasted me about 7 years and 3 different cars. So bought these new upgraded ones im taking and love them so much. For right now i have an kicker zx 1000. 1 amp and it bangs. But thinking of a bigger kicker amp. Just don't know which one. Definitely worth the money.

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Thumbnail of user rickk307
1 review
1 helpful vote
February 23rd, 2021
Verified purchase

I have bought to car systems from Crutchfield. Their field advisory folks put together the order with all of the right parts. Instructions were precise. System went in smooth. They even followed up. Great company

Tip for consumers:
Use their online advisors. They are extremely helpful and will help you find everything you need.

Products used:
CarPlay stereo, backup camera

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Value
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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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