Crutchfield

Horrible Sales Support and possibly one of my worse experiences ever. They do not care about their customers. Check Amazon or any other retailer.

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

I recently purchased a stereo and installation kit from crutchfield.ca for my truck. If you buy both at the same time you get a discount on the installation kit that makes it nearly free and you get free shipping. The stereo was nice but the installation kit didn't fit even though I talked to one of their advisers first. I called them and they told me I had to order a different installation kit from them but don't worry they would take care of it. So I ordered another kit, paid for it and the customer rep said he would remove the charge so it would be free. Two days later I noticed I was charged the full amount plus about $30 extra. I phoned and asked another customer rep what was the deal. She says that I had to pay for the new installation kit (I must have heard the other rep wrongly) and I had to pay the shipping to get it. When I heard this I said is it shipped yet, she said yes and then I said I was just going to send everything back. She said yes you can return everything but you have to pay to ship back everything to the United States and there would be a 15% restocking fee on top of that. This whole ordeal was a nightmare and their customer service just straight out lies to you.

Have been waiting three weeks for my order and it still hasn't came. Called customer service today and they said they don't know what happened and would send an email. I will just go with another supplier for future purchases to avoid the way longer then quoted shipping time and the poor customer service that couldn't give me any insight of my order.

Spent an hour with a representative and figured out what I needed when it came to the top supposedly bosses they interfered and they screwed up the whole order now I have to wait an extra week to get my system just because of their boo boo interference they should just stay out of it and let the rip take care of the order they have no business interfering too bad I have to put one star but they don't even rate that

Bought a resto stereo to replace old factory stereo. Got stereo that was missing screws originally was told to buy them at hardware store, but they don't handle that small of screw. Called back and restro was supposed to send me the screws 3 different times they sent me nuts and washers, now because it's been more than 60 days I'm stuck with. $300.00 radio I'm missing parts to put together a d can't use. Never buy again from here or restro

They delivered my order 15 days late, and when I returned the complete order without even opening it, they just refuse to issue a refund.

I purchased a set of component speakers with the assurance that crutchfield has done extensive research they would fit my application and if I had any trouble their experts would be able to help. Baloney. My car is five years old, expert only had experience with a car that was a generation older. Still don't know how to utilize crossovers so I can't install tweeters that came with kit. Could have saved money on coaxials, but now I'm left holding the bag.

I placed an order for about $250 worth of Crutchfield products to be shipped to a postal parcel station in Blaine Washington. I jumped through all the hoops and they placed a charge against my credit card which went through my bank with no issue. Then they decided that they needed to confirm that I had an account with the postal parcel station and they emailed the station for this information. I checked with the postal station and they confirmed that they responded to Crutchfield's request. Crutchfield said they did not receive it and elected to cancel my order. I checked with Crutchfield and they confirmed that they regularly send product to this station. So it wasn't that they didn't know if the postal station existed, they simply didn't know if I had an account there. So what, if they sent the parcel to the station and I could not pick it up, they could always take it back with a suitable restocking charge. They had already demonstrated that they could take the full purchase price out of my credit card.
No when I go to the postal station, i need to identify my account and they won't release any parcels unless I produce government issued identity. So whether they confirm if I have an account should be irrelevant to Crutchfield. I have made many purchases through this station from Amazon and others and have never had this problem.
Anyhow, I won't be placing any orders to Crutchfield again, and I recommend caution to others.

At one time they had great service and I would do business with them anytime, but those days are over. I placed a simple order that should have been shipped out in a day or two, but yet they finally shipped it out the day before it was scheduled to be delivered and send out a email that day stating it will be delivered late. When I contacted them, they said it will be there on time and do not see any issues with it.
I uses to like doing business with Crutchfield, but not anymore, it's almost like they don't care about the customer anymore.
I have bought many stereo from different places and installed them in different vehicles over the years.
All of this is my personal opinion.

Crutchfield outsources some of its items. After MONTHS of waiting for the MAIN PART of the build, they use UPS. NOW IT WILL BE ANOTHER 2-3 WEEKS BEFORE IT GETS HERE. My truck has been In pieces for MONTHS!
You have a product for sale, that means it SHOULD BE IN STOCK!
I will never use CRUTCHFIELD again and will make sure NO ONE else i know does either.
After all the crap, you COULD HAVE utilized FED EX to get it to me ASAP.
You got your money, what does it matter now.

Piss
Poor
Planning
Promotes
Poor
Performance.
THE way MTX handled your customer was garbage.

I had placed an order for an on Onkyo receiver when the receiver had come to my house and was installed professionally it was defective write out the of the box. I called Crutchfield customer service which the people in the work the customer service line are excellent m. Unfortunately they're limited to what their can do for the customer the young lady on the phone tried to assist me but when she was unable to do to the fact that there were none replacement receivers available until May I then asked is there any kind of different receiver equivalent or upgraded did they be willing to offer me some type of special price due to the circumstance. She put me on hold spoke to manager and the manager said start with the technical support group 1st they switch me over to the technical support spoke to the technical support rep which is also an excellent person to deal with he agreed right away that the Akio receiver was defective at that point he issued a return shipment. And a credit for the receiver that I had purchased at that point unfortunately I needed to call back in so that's what I did I called back and spoke to another customer service rep which was also excellent that went above and beyond trying to get my difficult situation taken care of due to the fact it now I've already paid for and professional installer to come out to my house once they couldn't do it now I have to pay them again to come out because I didn't buy product from him I bought product from Crutchfield. Unfortunately the only receiver that would fit what I need which is a 7.2 was a Marantz which was $1000 which is almost double what I paid when I had asked if they could speak to the manager about some type of compensation of a happy medium to meet in the middle due to the circumstance she spent over an hour and a half trying to communicate with a manager of the situation and unfortunately got no resolution other than I need to pay more for the receiver not even the slightest bit of an offering off of that that now thousand dollar receiver I had to purchase. Unfortunately Crutchfield had me in a rock and a hard place because I had over $450 worth of gift cards that I got for Crutchfield and so therefore I had no other option but was forced to pay over $500 more for a receiver due to the one that I originally purchased was defective out of the box and could not be replaced until May which is a ridiculous amount of time when I have no stereo at my house due to the fact that it was torn down waiting for this receiver. I feel that the right thing to do would be take care of the customer I feel that customer service representatives at Crutchfield have the best interest in mind for all their customers they speak to but are handcuffed by the management that does not appreciate customer support their business and does not see the customers frustration and concerns or they don't have any type of caring to take care of the customer I would hope that's not the case but the customer service reps at work on the front line are excellent their managers unfortunately lack of desire to take care of the customer

Alpine receiver + 6 speakers took 12 hours for handyman to install. Alpine bluetooth voice didn't work, so replaced mic & voice didn't work, then replaced Alpine receiver & voice still didn't work. Bought Sony DXS B700 receiver and dash kit didn't fit my 2007 Camry. Having Best Buy do installation.

I ordered Bluetooth headphones for a trip I was going on and the site showed 2 days or less so I decided to try crunch field for the first time ( I normally shop at Amazon or Best Buy) When they didn't show up within the 2 days I sent them an email and was told it's an estimated time of arrival. Maybe you should have most products arrive with in 2 day not 2 days or less - No one likes trick f-ing gimmicks. First and last order

JT - Findlay Ohio

My package didn't arrive to me house. I don't know this "delivered" status came from. I DID NOT RECEIVED MY ORDER.

Great website. Only issue was I found the same Sony product on Amazon for 30.00 cheaper after I purchased it. Pays to shop around first.

They have no category for a Dodge Ram replacement radio. Kind of pointless if I can't buy the radio that fits my vehicle.

Ordered the JBL MBT-RX Bluetooth receiver for my old school receiver. Works great and love streaming music wirelessly. But what amazed me was how quickly I received the product. And the package was packed to prevent damage, it came in the manufacturer box but Crutchfield packed it in a bigger box with popcorn. I told my wife that wow that is a big box for such a small unit. I have bought car component speakers and an amp and I am completely satisfied. Plus free shipping can't go wrong. I have ordered stuff from other companies but after paying shipping the deal is not so great. Buy from Crutchfield for all your audio and electronic needs.

I ordered a lg OLED TV in stock. Crutchfield says 2 day shipping. It's now going on a week and I still have not received my tv. I live in NC.I could driven to Crutchfield and picked it up. So much for 2 day delivery!

I'm leaving this review for Crutchfield's AWFUL choice to use UPS for a shipper. I was told I would receive the ordered package today, 12/30/2022, and ordered 2 days ago. I saw the tracking update to within 30 miles from my delivery address around 6AM today. I saw at 1030AM that the status has changed to "incorrect address". I called UPS, they told me that I need to call the sender (crutchfield) to have them "request" the change of address. I did, then asked how long to take effect. "24 hours". Hours later, no update. I've called UPS since, they tell me it will be delivered within a day, but that is impossible. The tracking status is the same (address change requested) and tomorrow is new year's eve. Forget it. Will go somewhere else for my car audio from now on. Suggest others do the same. All because of a simple TYPO and that crutchfield made the horrible decision to use UPS.

Ordered the BDI 8173 console, which never arrived and cannot get refund until item is located and sent back to BDI (I'm out the money for now, no timing for whether I can even get over $3k back from Crutchfield). Crutchfield, BDI, nor the shipper (CEVA) take any responsibility. Please know that depending on where you live, Crutchfield/BDI will ship through a company called CEVA. Please read the reviews for CEVA before deciding to purchase anything from BDI through Crutchfield as you are taking a significant risk of losing time or money as a customer.

As many who have had items delivered from CEVA can attest, you take the personal risk as a customer that i) product is damaged, ii) product never arrives or arrives days to potentially weeks and months past the expected shipping date (yes no joke, please consider my experience and that of countless others who have taken the time to post reviews), and iii) before anything arrives at your home, you must proactively track down and contact CEVA before anything is scheduled, a very time consuming and cumbersome process that may take multiple 30+ minute long phone calls -- CEVA will not proactively reach to you to schedule delivery, even if the item is waiting in their warehouse.

As a consumer, you will also not be able to actually contact BDI. You are dependent on Crutchfield to resolve issues with BDI, which is an absolute circus. As a result, if there are problems, you are likely to be the one responsible for tracking your item down to get a refund. In fact, almost every conversation with Crutchfield involve instructions for what I should do next (instead of what they would do to resolve the issue and get back to me).

Your product was supposed to work on a 1989 Cadillac brougham. It does not! I emailed you that I need instructions to install it on a 1989 Cadillac brougham. And you sent me with instructions to install a different radio and a year that did not apply to a 1989. Luckily I didnt spend a lot of money for the radio you did send to me. But it shows that several of your employees either dont know their job or dont care. So in the future I can only recommend to others to go to some one else for there electronics.

Terrible customer service. Had to go through all the hassle of setting up my account for international purchases and was told after a while that they were unable to fulfill any orders of any kind to me for whatever reason. I complied and did everything they asked me to (which I never had to do with any other stores). If they do not welcome international customers, they do not accept their money. Do not invite them to log in and place an order. This is all Marlon Cerritos terrible customer service. And I blame him for losing me as a customer so their superiors should know that I'm walking away with thousands of dollars to another stores just because of him.