• CruiseCritic

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Overview

CruiseCritic has a rating of 1.24 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. CruiseCritic ranks 34th among Cruises sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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What reviewers want you to know

Positive highlights

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Critical highlights

  • As has been stated here and many other places, Cruise Critic is run and operated by the cruise lines.
How would you rate CruiseCritic?
Top Positive Review

“I disagree with the rating of American Cruise Lines”

Michael D.
4/18/17

Yes, ACL is expensive but we have made five cruises with them and are booked for a sixth and all have been great. Only one had food quality not quite up to that of the other ACL cruises we took. The crew is generally English-speaking college students or after college folks and are always extremely helpful. Being able to request specific needs, such as food items, in advance is very, very nice. Only one of the cruises had a couple of (well-behaved) children as the rest of the group, such as ourselves, consists of the "older" generation. I don't think cost should be such a major contributor to a review but yes it should be mentioned. All the on-board entertainment has been truly great so rethink your reviews on this line, please.

Top Critical Review

“Upgraded accommodations--$100 each. No refund!”

Sharon M.
9/21/23

Total disregard for 3 older women and need to have room to make it to the bathroom at night. Never made up so we could walk around. Refused to make adjustment to our bill as we paid an upcharge for this "upgraded" accommodation. They gave us shoulder to shoulder, butt to butt sleeping. Never again will we use Norwegian Cruiseline!

Reviews (17)

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Reviews that mention popular keywords

cruise critic (7)
Thumbnail of user annemaries9
2 reviews
15 helpful votes
July 10th, 2017

This website was a great resource for cruise related information. It also provided a mechanism for people on the same cruise to arrange less costly shore excursions with each other.

It is now a forum for silly articles and a chat room for people to share personal anecdotes, most unrelated to cruising. It has become very difficult to use for making any kind of arrangements.

Too bad - it was good while it lasted.

Thumbnail of user joanner5
7 reviews
30 helpful votes
May 21st, 2013

Cruise Critic has all sorts of information on on cruise ships, cruise destinations, cruise deals, and cruise tips. There is a huge community that talks about just about everything. Honestly my big complaint is just that I find Cruise Critic hard to navigate sometimes. There is just too much stuff and it's too hard to find.

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About the business

Leading source of information on cruises. Includes cruise reviews, a large cruise forum, and the ability to book cruise deals. Cruise Critic is now owned by TripAdvisor.

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