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CreationWatches

How would you rate CreationWatches?
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Canada
5132 reviews
4777 helpful votes
Follow warren e.
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Some companies offer discounts for customers that give them good reviews. I imagine that's whats happening here.

No I haven't dealt with them. But its always a bad sign when you see so many shill accounts posting just one review and its a 5 star "I LOVE IT" review for any company.
( Buyer Beware, do your homework before you order!)

UPDATED INFO: here in response to some private messages:

http://www.complaintsboard.com/?search=Creationwatches.com
-Lots of complaints and lots of angry unhappy customers here:
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"Posted: 2015-04-23" http://www.complaintsboard.com/complaints/creationwatchescom-stay-away-from-these-guys-c*******.html
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"Posted: 2014-069-22": I've been enjoying reading a lot of post and reviews about watches I either bought or was interested in... Sorry to make my first post here a "bad" story, but this is crazy!
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"Posted: 2014-09-22"
I am so unhappy with CreationWatches.com! I ordered... "Stay away from these guys"
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"Posted: 2014-08-18" CreationWatches is a company with very poor customer service.
More info here: http://forums.watchuseek.com/f71/creationwatches-com-bad-story-*******.html
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Previous Reviews:
(I shortened this list)

"Posted: 2014-09-22"
I am so unhappy with CreationWatches.com! I ordered... "Stay away from these guys"

"Posted: 2014-08-18" CreationWatches is a company with very poor customer service.
More info here: http://forums.watchuseek.com/f71/creationwatches-com-bad-story-*******.html

http://www.complaintsboard.com/complaints/creationwatchescom-avoid-this-one-at-all-costs-c*******.html

http://www.complaintsboard.com/complaints/creationwatchescom-stay-away-from-these-guys-c*******.html

Date of experience: June 19, 2014
Czechia
1 review
0 helpful votes
Follow Marek I.
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I did order first time and I am wery satisfied, quick, nice invoice for duty, good services I have to recomande!

Date of experience: July 10, 2014
Washington
1 review
2 helpful votes
Follow giovanni b.
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Tonight the Bookkeeping of Epson Italia called me and she asked if I had bought a watch because Italian Custom and Federal Express invoiced to Epson Italia about 18,22 and 10.80 Euro, respectively. Now I am in a big trouble: I could even be dismissed because I took advantage to charge the payment of Custom and shipping fee to Epson Italia.
You wrote to me that you never had problem with custom and that the shipment was free. I put in the order to you C/O (CARE/OF) EPSON ITALIA etc etc that is the address of my work office because no one is at home during the day but you make the mistake to ship to Epson Italia, so I paid the watch but Epson Italia paid the Italian custom and the Fed Exe shipment.

I am very upset and worried on what it could be happen next week.

More that that the box containing the watch is not Seiko original and the Warranty it is just an anonimous stamp on the instruction book: I wonder if the official maintenace network in Italy would accept to repair the watch in case of problems.

Giovanni Bruzzone

Date of experience: November 30, 2012
David K. CreationWatches Rep
over a year old

Hi, The shipping fees are paid by us but Import duties or taxes are always the responsibility of the buyer. We are sorry that you are dissatisfied, for Seiko watches only for the expensive watches (i. E. more than 300 dollars) we send in original Seiko box. Also the warranty is 2 years warranty offered by us as clearly mentioned in our listing.

GB
1 review
0 helpful votes
Follow Bob l.
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First class service and great value, would have no hesitation in ordering
From Creation watches again
Thanks!
Bob Lenihan (UK)

Date of experience: October 30, 2013
Italy
1 review
0 helpful votes
Follow Paolo G.
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The service is perfect: fast, accurate, reliable! Highly recommended! AAA +++
Il servizio è perfetto: veloci, precisi, affidabili! Altamente consigliato! AAA +++

Date of experience: December 23, 2015
Finland
1 review
0 helpful votes
Follow Ahti L.
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Ordered a SKX007J on Friday afternoon, received it in Germany on Monday morning! Very happy with the watch and the extremely fast delivery.

Date of experience: July 4, 2017
Netherlands
1 review
1 helpful vote
Follow Ton D.
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Ordering was quite simpel
September 24, 2012

Ordering was quite simpel. The email with the tracking information was usefull. The watch was well packed. So I am satisfied with the service.

Date of experience: September 24, 2012
Viet Nam
1 review
0 helpful votes
Follow Nguyen D.
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You are perfect
December 4, 2019

I feel to saticfied when i buy watch from you, i will usully buy watch of you. Thanks and have nice day

Date of experience: December 3, 2019
David K. CreationWatches Rep
over a year old

Dear Nguyen,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

GB
1 review
1 helpful vote
Follow David M.
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Excellent
January 21, 2019

No problems. Got the watch allgood. Good price simple as that
Would use again why they want 100 characers i dont know

Date of experience: January 21, 2019
David K. CreationWatches Rep
over a year old

Dear David,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Netherlands
1 review
0 helpful votes
Follow Rijk B.
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Top seller
May 19, 2016

Nice Seiko watch, super deal, fast delivery, very satisfied.

Regards
Rijk Binnekamp (the Netherlands)

Date of experience: May 19, 2016
Norway
1 review
0 helpful votes
Follow Morten J.
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About Creationwatches: The clock came yesterday (wednesday), after traveling 4 days from the other side of the planet - FANTASTIC!

The watch itself is more beautiful in real life than on your pictures -
AWSOME is the right word.

This is my first time buying from your shop but it want be the last time.

Exellent and fast service, good packing of the watch, delivered in no time
At all, my dream watch sort of speak too

Thanks alot!

PS! I started to wear my new watch on friday - to tell you the trut: It's an eyecatcher, i'm in the service business so i meet from 20-35 new people everyday i think about 90% saw the watch & took a looong look at it, what am i talking about: Seiko Solar Chronograph Divers SSC019P1 SSC019P SSC019 Mens Watch.

Thanks a lot.

Date of experience: February 6, 2015
AE
1 review
2 helpful votes
Follow ahmed f.
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Beware! International Buyers

If you are International buyers, don't ever take the risk of buying from them except what you are ordering for is not that ex[pensive, perhaps below USD100.
From my experience, i believe they scam foreigners especially if you order in high amount like above usd100
Buyers within Singapore doesn't have much problem cause they believe you could trace them and find them

I strongly believe this people are into real scam, they have their own method of scamming people. I purchased a Seiko watch from them since early January worth a huge amount of money but believe me, i have neither received the watch nor a refund, i sent a message to them but they claim that my order has arrived to its destination and that i should go and receive it from the post office, they actually provided me with another different tracking number and shipping name different from the one they had sent to me when i placed the order. I had no choice i never expected that to happen because most orders i placed from other international online shops normally deliver to my home, i have never been to the post office before to receive an item, i had no choice, i had to go to the post office to claim my order but to be sincere with you i provided the tracking details they sent to me for the post officials and the official claims they have no record of the tracking number, hehehe it wasn't funny at all, since then i have been requesting for a refund but all they could tell me was to wait wait wait up till now i haven't received any refund or my order.
Beware! This site is a scam, they mostly scam people who buys from abroad cause they know you wont have the time to find them, they dont even have a Direct customer care line you can contact, among all the contact numbers they display on their web, this is the only number *******876 that seems to work but it will never direct you to any representative, it will automatically tell you to contact them by email.
But i will never let it go, i will make make sure i find them and hand them over to the right authorities, i travel a lot, within few days or month i should be able to find them for sure.

Date of experience: February 22, 2017
GB
1 review
1 helpful vote
Follow ross t.
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Very happy with my new watch, SKX007 J1.
Very smooth transaction and fast delivery from Creation watches,
Thanks very much.

Date of experience: October 29, 2013
Norway
1 review
0 helpful votes
Follow magne b.
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Best online shop ever...
December 17, 2014

Best online shop ever... fast delivers... exellent service. Serviceminded and professional people.
Thts all matters to me... thumbs up!

Date of experience: December 17, 2014
Texas
1 review
0 helpful votes
Follow Ms G.
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We will not be ordering from CreationWatches.com again. Ordered online June 7,2015 and order has yet to be shipped. Their own online form calls for shipping and billing to be different yet we are being scrutinized as if we are some kind of scammers and continuously being asked to prove ourselves with the latest request to send our personalized identification such as passport or drivers licenses. I refuse as the person receiving the gift. My friend sent hers (with much info blacked out such as birthday, photo, etc.), since she is the one purchasing the gift. This is the most ridiculous ordeal a business has ever put us through and the fastest way to lose business I know of. We always purchase gifts for one another with different billing and shipping addresses and have never had a problem doing so with any other business to date. It is apparent they are trying to do the job of the credit card companies. We are so turned off at this point we have instructed them to cancel our order if they continue to ask for further information. Furthermore, since this business is located in another country, we don't even get a response to our emails until 18 hours or more later. At this point, it will have been 3 business days lost by the time they respond again when my watch should be arriving today or tomorrow. It is not normal business practice to be asking customers to send photo copies of their drivers licenses and passports and highly concerning, especially after we initially answered all 3 personalized questions including our phone numbers and they have yet to even attempt to call either of us. We attempted to call them and got a recording which sounded like it was coming from India instructing us to email instead. More red flags raised. We will be contacting our credit card company to reverse the charge if they respond yet again asking for further personal information or anything other than that they shipped our order. Update: After 20 plus more hours of awaiting a response from these idiots, instead of shipping the order, they canceled it. (Apparently they still were not satisfied even after my friend sent a copy of her license- how jacked up is that?). I will be posting online reviews warning people of their ridiculous business tactics for a long time to come. Stay away from these morons!

Date of experience: June 10, 2015
Belgium
1 review
1 helpful vote
Follow Erick R.
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3 time happy
November 7, 2015

It's the third Watch I order by creation Watch and it's every time perfect, thanks and to a next time, Erick.

Date of experience: November 7, 2015
France
1 review
0 helpful votes
Follow Mathieu G.
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Excellent service
April 30, 2017

Thank you a lot for the watch, i'am very happy
Dilivery was fast and tracking very good
It's great!

Date of experience: April 30, 2017
GB
1 review
0 helpful votes
Follow Zaed M.
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Very fast delivery watch so far so good brilliant service.
Have already recommended it to friends.

Date of experience: December 5, 2014
GB
1 review
0 helpful votes
Follow Barrie N.
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Excellent choice, excellent customer service and super delivery in a few days - great place to shop

Date of experience: August 28, 2014
Germany
1 review
0 helpful votes
Follow Angela B.
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I am very satisfied with the Seiko clock and the price is really good. The order very easily and was paid by me through PayPal. Really very simple. Even if there were problems at the customs in Leipzig, Creation Watches always stood with contacts available. Very good communication. In any case, it will not be the last clock that I order. I am still a Citizen Promaster Yellow. In Germany, the clock is also called "Leuchtkeks' or 'lumibrite' If there is this clock again, this is my:.-)
Und nun in Deutsch:
Die Bestellung war sehr einfach und der Versand sehr schnell. Leider war der Mitarbeiter des Deutschen Zolls in Leipzig des lesens nicht mächtig und machte aus dem Sonderzeichen der Rechnung eine 7 statt das Euro-Zeichen. Das dort jedoch keine '7' Stand konnte mit einem Blick vom DHL-Mitarbeiter auch bestätigt werden, somit sollte ich 157 € Steuern zahlen! Die erneute Bearbeitung in Leipzig hat dann fast 5 Wochen in Anspruch genommen. Creationwatches Daumen hoch, Zoll Deutschland Daumen runter.

Date of experience: August 20, 2014

Overview

CreationWatches has a rating of 4.4 stars from 1,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

service
221
value
223
shipping
221
returns
77
quality
217
+95