Cream & Browns

I've sent flowers to a couple clients through Cream and Browns. Overall I've been happy with the flowers and services. I would recommend them and use them again.

Ordered funeral flowers for my grandad, the flowers were horrendous pictures added, i was shocked just looking at them on the coffin, the words were bent and some looked bigger than others and there was a bottle of newcastle brown ale, well it looked like a child had made it, i was so upset, the last goodbye to my dear grandad and that was it, i got home and emailed Karen stating how dissapointed i was and i was ignored, i left it over the weekend and then rang yesterday and asked to have a chat about how bad they were, she was hard faced and said that my idea and her idea of how the flowers were were different, she said she had pictures of the flowers and if they were bent that must have been the funeral directors fault so i asked her to email the pictures she took over to me, no email after 4 hours so i emailed her saying i havent received these pictures, to that i got a response of i havent taken any it was for another funeral, so i sent her pictures i had taken, everyone at the funeral were dissapointed, she said what do you want from me as i dont refund i said an apology would be nice and not to ignore me, i will never ever and will tell as many people not to book flowers from this company, terrible service all round