I've used CrazyEgg for a while now and I like that it actually provides you some meaningful information on your website. You can do a lot of good stuff with the data that you're given because it is a visual type of report. I like that you effectually see what viewers are seeing. I have paid for the paid version and it was fine. I eventually found out that I don't need it and I canceled it and there was no problem with getting the service stopped. So overall the site is pretty decent and the customer service interactions I had with them were okay as well.
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