Craft Direct

very hard to check out. I hope I am not charged more than once and the shipping is so high for one item. It quoted me different and when I went to check out it was more.

Shopping cart kept emptying, so I'd have to try to remember everything I had put in my cart & search for it again. Frustrating.

don't like the fact that items in my cart disappeared after being in limbo for more than a few minutes, but I like the prices!

Found good prices on the cartridges I found. Only down side of it all is the selection of cartridges they have, very limited.

the search engine was not very precise and too many results returned that did not relate to the search request ... it would not have been bad but the irrelevant ones were mixed in with the relevant

Had to wait several days to get the email so I could change my password. I was trying to place an order since Jan 18. Very frustrating.

I hate spending time or order pages and not getting to be a guest. It always scares me to give my personal information to a company I know nothing about. Worse I'm not even sure I'm going to get my order.

I never got a confirmation email and then got an email saying it had shipped on Thursday but it didn't actually ship till Saturday.

The prices are good but the Shipping and handling were terrible. What I saved in price was lost because of the S&H. I completed the order because I needed the products.

I'm excited to find these products on sale & with a coupon. Yay!

Edited: These items were a preorder. There wasn't an expected date listed for their release or delivery. It would have been helpful or nice to have an estimate so I knew when they might be coming. I'm still happy with the products & will likely order from this company again.

The international shipping is more than double the cost of what I usually pay when ordering from other USA sellers. No other complaints :)

I like that you get discounts I Definitely will be shopping again on this website for more cottages thank you craft direct

Never answered any of my emails. Last order was missing one word die in the Tim Holtz Halloween Words pkg. I just called to ask if the skate die was in as it says pre-order....I still don't know....ordered anyways! I asked why the coupon code didn't work that was on my last order. It said 10% off your next order....Just crossing my fingers on this order too! Am I just to order again?????

Shopping is good, but very frustrating trying to input two different addresses for billing and shipping.

I first intended to order over $49.00 worth to take advantage of the free shipping but you did not stipulate that this offer did not include Canada. I would have appreciated knowing that up front as some businesses do. As well, I had to continually push the back button to go back to the previous screen. I have only encountered this on your site. Otherwise, everything else was fine.

It was a bit difficult to locate things and if I left for too long, my order was gone. It was frustrating this time trying to get what I wanted, but overall, I'm happy with the order.

Wish searching was easier. At one point I found a link for different silhouette categories by accident. Later I wanted to look at cutting mats, and there were soooo many pages filled with vinyl, not cutting mats. And I couldn't make my way back to those links from before.

there is no instruction on how to use the caritage on Cricut Expression Air 2. I have been frasutrauted how to use it and nothing works, sounds like I have to return both cartidge that I am very disappointed.

The order process was frustrating and completed only by sheer determination. I tried multiple times to check out and kept getting an error message that did not specify what field was incorrect. It just kept saying error, with no field on the screen identified as the field in question. It turned out the field in question was on the prior screen! Only by finally going backward to just start over did I see the field with the little red asterisk by it. I have received my product and am very happy with it. It was expensive, but that's my issue and I wanted the product. But a bad checkout experience nearly led me to just giving up. But I'm too stubborn. It's too bad such a wonderful site has that kind of problem with it's check out process. I would still shop here again.

new site to me. found i couldnt go back a window half the time. was frustrating. perhaps it was a busy time.
. Still feel the same on this, but it won't stop me shopping there sometimes.

Most everything I wanted was out of stock. Bought some things that as soon as I put in a quantity more that 1 - it said it wasn't available. You have good prices but you need to keep your stock up.

One of the items I received an email about was sold out so had to go with different item for birthday gift

Competitive pricing, easy location of items that I was looking for and smooth transition back and forth from cart while shopping.