Craft Direct

Shopping is good, but very frustrating trying to input two different addresses for billing and shipping.

You post items that you don't physically have, which delays shipment and causes cancellations when you can't get it.

the search engine was not very precise and too many results returned that did not relate to the search request ... it would not have been bad but the irrelevant ones were mixed in with the relevant

Signing up was a bit confusing. It wanted me to put all my info when I just wanted to go through PayPal who already has all of that info. Finally figured it out.

Had to wait several days to get the email so I could change my password. I was trying to place an order since Jan 18. Very frustrating.

Lowest price found on the internet for the items I needed. However it took 8 days to get my order. I paid for 2 day shipping. I lost a large job opportunity and the items didn't work as described .

I never got a confirmation email and then got an email saying it had shipped on Thursday but it didn't actually ship till Saturday.

When I click "Continue Shopping" I expect to return to the page I just left. I wasted too much time having to go back to the beginning, scroll down, and click the page number.

The prices are good but the Shipping and handling were terrible. What I saved in price was lost because of the S&H. I completed the order because I needed the products.

There is considerable latency when trying to update the shopping cart or submitting the final order, to the point i had to frequently refresh the screen. Also, after I had added my phone number (which i had missed the first time) the directions were not clear what was wrong when all required fields had been entered. Frustrating to keep updating and trying to enter, finally one of the times i refreshed cleared it out, only to remove my selected shipping option, and without any message to direct me it had been removed, it took additional time before determining what was impeding my ability to submit the order.

I'm excited to find these products on sale & with a coupon. Yay!

Edited: These items were a preorder. There wasn't an expected date listed for their release or delivery. It would have been helpful or nice to have an estimate so I knew when they might be coming. I'm still happy with the products & will likely order from this company again.

The international shipping is more than double the cost of what I usually pay when ordering from other USA sellers. No other complaints :)

Your shipping costs are outrageous. The only choices thru USPS is priority. Why not have a standard shipping offered thru the USPS to make it more affordable? I will not place another order with Craft direct if shipping costs 20% of my order!

Found good prices on the cartridges I found. Only down side of it all is the selection of cartridges they have, very limited.

Great prices, didn't not like them wrapped up in a tube. Makes it hard to use when they are all curled.

I like that you get discounts I Definitely will be shopping again on this website for more cottages thank you craft direct

When items or quantities are not available, the customer shouldn't wait until trying to check out to find out. Also, I had to keep guessing how many were in stock.

First time shopping with Craft Direct. Didn't like being forced to register in order to check out. Didn't see a guest check out option.

Never answered any of my emails. Last order was missing one word die in the Tim Holtz Halloween Words pkg. I just called to ask if the skate die was in as it says pre-order....I still don't know....ordered anyways! I asked why the coupon code didn't work that was on my last order. It said 10% off your next order....Just crossing my fingers on this order too! Am I just to order again?????

not sure i like the main menu for searching for products. not obvious to click on link for sugarbelle

I first intended to order over $49.00 worth to take advantage of the free shipping but you did not stipulate that this offer did not include Canada. I would have appreciated knowing that up front as some businesses do. As well, I had to continually push the back button to go back to the previous screen. I have only encountered this on your site. Otherwise, everything else was fine.

Wish searching was easier. At one point I found a link for different silhouette categories by accident. Later I wanted to look at cutting mats, and there were soooo many pages filled with vinyl, not cutting mats. And I couldn't make my way back to those links from before.

very hard to check out. I hope I am not charged more than once and the shipping is so high for one item. It quoted me different and when I went to check out it was more.