CPAPXChange

I paid 30.00 to have an item that was over priced to begin with shipped by one business day to me through UPS. Item did not arrive until 6 days later! Company was offering free shipping that month anyways. I called them and they had someone answering the phones that basically said once the item is shipped it is not their problem. I own a business and I have never or would ever just take people's money and state it is not my problem. They clearly do not care if I am am return customer or not. So, save your money to spend some where else. These people are crooks.

I ordered the cpap z2 machine and paid for 2nd day air as I was leaving in 5 days for a month long trip. The machine arrived in a timely fashion but when I used it, the machine stopped working and gave an error message. I mailed it back for a refund but they would not refund any part of the $65 I paid for postage to get to me or the $25 I paid to send it back to them. This is not the way to do business. As I was leaving in 2 days I could not get a replacement machine and they would NOT refund ANY of the postage that I paid. Very disappointed in the company. Beware of dealing with this company.

Although I initially had problem placing the order (problem with address on credit card)for CPAP machine. The problem was solved and the order went flawless. The delivery was on time and very fast. I'm extremely happy with the new CPAP machine and it exceeded my expectations. Very happy to be rid of my old loud Phillips machine (still waiting 1½ years for them to replace it on the defective devices recall) I can now sleep better knowing I'm not using a CPAP machine that could be poisoning me with toxic gasses and cancer causing particals. I look forward to doing more shopping with cpapxchange as they have met and exceeded my expectations 100%

Lousy, non helpful, non caring people who don't want to hear about an issue, unless you're willing to "upgrade" and pay more money! Stay away from them!

This mask allows me to finally sleep on my side. No more bulky mask covering my mouth and causing the air hose to be across the front of my body. I absolutely love it!

Site was very easy to use. Product selection and information was good. Order progress updates were helpful. Product delivered on time and confirmed by USPS.

I needed a part for my Breas travel cpap unit quickly. They had the part in stock and delivered it quickly. Customer service was friendly and efficient. Very happy.

Ordered a Respironics Gray Smooth Bore CPAP/BiPAP Hose Tubing (6 ft) on Wednesday. And it arrived on Friday. Shipping was free via USPS Ground Shipping which was supposed to take 5 - 8 days. Also got a $2 discount and wasn't charged for state tax as Amazon does these days! Hose is better quality than the last one from another supplier that only last 6 months before the hose collapsed. This hose is a bit larger and stiffer than my original ResMed Slimline hose so will be slightly bulkier when traveling but this won't be a deal breaker. Great service and a great price from CPAPXchange. Now considering ordering their mask liners which I will review once I have tried them out.

P***Y spent time and research to replace a part for my BY PAP machine. She went above and beyond
I highly recommend Her and CPAPXCHANGE for all CPAP needs. Thank You Again
Mike Anderson

I ordered an oxygen concentrator from this store and sent in my prescription. I couple days later after hearing no response I called to check what the status of my order was and they told me that there might be a delay due to it taking longer for them to process the prescriptions. I said okay. Next thing you know I get an email saying they are canceling my order because they have been trying to get a hold of the doctor and have not gotten a response. I was so surprised that they would just email me saying that they canceled my order without communicating with me first that they were trying to get a hold of the doctor and couldn't so that I could try to contact them myself in regards to this. I told them I was upset in the lack of communication and told them I would give the doctor their information to call. Then I receive another email from Jennifer stating that after reviewing my case with their supervisor my order has been canceled since they were unable to fulfil my order. I emailed them asking what was wrong with my prescription what where they missing so that I can get that prior to resubmitting my order and they told me, "​There is nothing more that we need. As stated, the order has been canceled and we do know there are other companies to shop with.". I got very upset because I felt she was basically telling me sorry we are not willing to work with you go find another company to help you. I didn't want to use another company due to all other companies being back ordered but I guess I'll have to find another. This company is already known for bad reviews and I can tell why. They really need to get new staff who know how to communicate with the public and treat them well or else they will continue to give bad service to their customers.