CozyWintersReviews 2,012

I have ordered product from CozyWinters for two seasons now with great success. The first time I purchased on-line without a hitch and the next time I made a purchase, I called in with questions regarding a pair of gloves. The customer service was helpful and professional and I was able to get the gloves suited for my needs.
I have since bought heated beds for the pets and my two dogs couldn't be happier.
Thank you and look forward to next season...

My wife purchased these gloves for me as a Christmas present on 12/1/2013 due to me having "Raynaud's phenomenon", where my hands turn white/blue when exposed to the cold. On January 20th of 2014 I returned the gloves and it was determined by Cozy Winters that the gloves were defective so they replaced them, as they were covered under the one year warranty. I also own another pair (that had to be returned as well due to a bad battery connection) so I used those for the remainder of the winter. When I went to use the gloves that were replaced, I found one of the gloves were defective so I contacted customer support and "Justin" informed me that since the one year warranty had expired they would not replace them even though they had replaced them in February of 2014, less than one year. I called and spoke to someone in customer service and they were not sympathetic and said this was the owner's policy. A one-year warranty for gloves you wear seasonally is not fair to the consumer so I would not recommend this product. The folks there are not reasonable even to a good customer like me who purchased two pairs totaling over $400! Stay away from this company.

Listen to pissed off customers reviews they are not making this up. This company needs a lawsuit against it. They sell cheap cheap junk and make you pay 3-4 times for shipping to get it fixed, then they tell you it cannot be fixed and they no longer carry the item so you cannot get a replacement as it is not EXACTLY the same item. This after paying for the item to fly all over the USA on your dime. Their rules are pages long to cover themselves and consumers have no recourse BEWARE: A SCAM

We ordered an under area rug mat, which failed after two weeks. Appears to be the mat itself as even after we removed the thermometer and plugged the mat directly in, it still did nothing. Our rug is just an oriental, not very thick, and unless you stood on it for a few minutes at the highest temp, you could hardly feel the heat. The thermometer which you pay for separately, is a joke, you have to be a rocket scientist to figure it out, and it constantly reset itself to factory specs. Unfortunately, because we ordered early, we did not lay it until it got cold, and therefore could not return it under warranty. We also ordered under tile mat for our new tiled kitchen floor, and the instructions were so confusing, we did not see that you had to put a sensor, which came in a separate box, into the system before the tiles were laid. So we have to rely on ambient air temp to control it. Plus customer service implied that "maybe" they would make good, but to return it at our expense, and "maybe" be responsible for cost of repairs or replacement. Obviously, we trashed it. Waste of money in both cases, go elsewhere!

I ordered a heated vest for Christmas. The vest arrived but the battery did not work. Took a few phone calls but finally got it replaced. The vest was given as a gift but was too big. Tried to get it replaced but not available. I returned the vest for a refund. Did not receive refund for orginal shipping charges and I did not receive refund for return shipping charges. Waited 6 weeks for my partial refund. Also I was informed that to exchange an item it would take three months. Christmas gifts can not wait three months to replace. I will not shop through this site in the future and if you do BEWARE!

My husband ordered 3 items for Christmas on 12/8. The thermal insoles didn't fit my boots. I requested a RMA on 1/13 & was informed my deadline was 1/8. Now I will have a store credit at a website I would prefer never to shop at again.
The only reason I gave them a 2 is because the boot/glove dryer works.
Customer service is terrible. I sent an email to Filly, owner, and never received a response. Tyler was unable & unwilling to work with me.
Buyers beware!

I ordered a heated vest/jacket for my 90 year old father in law. I ordered early to ensure it would be here for his party. Needless to say, we gave it to him, he opened it, followed the directions... and it didn't work, and since I ordered it early, we were over our 30 days. They blamed it on a faulty controller. They sent another controller out... and it still didn't work. So we paid to priority mail it back, so they could " rush" it through warranty check to have it back by Christmas. Well it sat and sat until we contacted them, THEN they informed us it was bad wiring, the jacket we ordered was no longer in stock and we could choose another style. We chose another style, low and behold it finally arrived today AND IT'S NOT WORKING. They do claim that as I requested, it was tested before shipping and it worked so they can't imagine what happened.
Upon contacting customer service, they were going to have someone from their technical department contact us when they got back from lunch. Needless to say, no call back and we had to contact them again. Allison first told us it must be the controller AGAIN, when we told her we wanted another overnighted, we were put on hold for a long period, and when she came back she told us to charge it overnight and if there are still problems to call back Monday.
We finally were transferred to Justin, who stated it wouldn't be the charger, and he would get a new controller out, IF POSSIBLE, for Monday or Tuesday delivery. We are still waiting for a call back from him to verify this.
Several years ago I ordered from them without issue, I WAS a repeat customer, I can guarantee that will not happen again after the faulty product and lack of customer service I have encountered since November.

Looks like I had the same experience many others are having. I ordered a pair of heated gloves as a Christmas gift for another person. The gloves were WAY small for a Medium. I contacted Cozy Winters--my contact was four days past their 30 day return policy, though in fact, with shipping, I had not even had the gloves 30 days. And, I just wanted to EXCHANGE them for the larger size. I was told I would have to pay a $20 "restocking fee". I would also have to pay what it cost them to ship the original gloves to me! Original shipping was free. Also, I would only be granted a store credit. I was astonished. We do a lot of internet shopping, and I have NEVER encountered such ridiculous restrictions on an exchange. I asked what exactly the bottom line credit would be, and so far, have not even had a reply.

Bad company. Be smart and shop elsewhere. Lots of much better shopping choices are out there. I truly wish I had checked review websites before ordering at Cozy Winters as my problem with them seems rampant. The majority of internet companies want their customers to be happy with the products they purchase, and you see this in their return and exchange policies. This does not seem the case with Cozy Winters. They have barriers in place to keep all purchases final--even regarding a simple exchange.

The services offered by cozywinters.com were quick and more than satisfactory. There was a minor issue with a product that I purchased from cozywinters.com. I contacted their customer service by email and my issue was resolved within a day. It was nice that I did not have to repeatedly email or call them to get my issue resolved, unlike other sites that I’ve purchased from. Only one email did it for me. As soon as they received my email, they responded and sorted out my issue quickly. I am very satisfied with the services they offer.

1. I travel a lot in the winter and purchased a pair of Gripons ice spikes from cozywinters.com. Like everyone else, even I was a little worried while I chose to buy a product online. But believe me, I am more than satisfied for the quality they offer. It has been a year or more since I purchased this product from cozywinters.com and I have not had any issues with it yet. The size of the Gripons that I bought fits perfectly on my shoes. And in addition I did not have to struggle with replacing the spikes either, as I was able to purchase replacement spikes from the same site for only $4.95. Based on my experience shopping online from cozywinters.com, I would be glad to suggest this site.

I purchased the WarmGear battery-powered heated gloves. They were very useful for the 1st year I had them. Then, shortly into year2 (just after the 1 year warranty expired), the right glove stopped functioning (blinking yellow light and fails to turn-on). At this point CozyWinters agreed to take the glove back on a warranty repair with the warning that this would take up to 30 days upon them receiving the glove. I sent both gloves to them (they wanted both) and expected to hear something back *within* 30 days. However, when I heard nothing for ~20 days, I called back to inquire and was told in a very sassy manner that they the repair would be done at 30 days. I got the same story when I called back at day 29... repair work had not started but the glove would be ready on day 30. Sure enough when I called on day 30, the "repair" was done and the gloves were being shipped back to me.

When I received the shipment, there was a brand new, functioning right hand glove along with the original left hand glove. However, when I went to use them, the left hand glove was NOW not working with the same symptoms that the right hand glove had.

When I called back to ask for warranty service on this glove, they said tough luck... the warranty is expired.

So, if you're okay with you gloves failing just after the warranty period and not having any good recourse, these gloves are for you.