On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I found the ordering process to be straight forward. I used "exact " measurements knowing they would be increased at the factory. Very pleased with the result.
The only problem is end needs to be slit to go over/around connecting cables
Deceptive. Was shopping for cushions and covers and all popped up so naturally thinking cushions are included but no. They are telling me that I have to buy covers separately.
This is a heavy duty cover we feel will handle the North Florida weather well. It fit perfectly as described on our Weber Summit. We strongly recommend this product.
Everything was excellent… especially being provided diagrams to measure correctly. Thanks!
The ordering process was easy and the covers were well made. Reasonable price.
Great experience! Good directions on how to take measurements. Quick shipment. Cover fits great and is well made.
Akhileshwar has answered all my queries with clear information and offers more assistance if required - much appreciated.
We have an extra tall and wide patio bar which we've covered with tarps every winter. A paon and ugly on the patio. Found coversc and all. In just a couple weeks we received a very nice heavy weight cover that fits perfectly with tie straps of my choosing. Good pricing, terrific service and wonderful product!
I am so impressed by the quality and fit of the couch cover I ordered. Thank you!
It was very excellent and sublime very detail oriented thank you.
The cover was made of very heavy material and was very difficult for us to manage. It took over 2 hours to get it over the gun safe and the back of it had to be cut for it to fit.
Hi Barbara, We are sorry to note your disappointment with the cover received. We at Covers&All always work forward to offer products without compromising the quality of the material. The material that you have selected is for outdoor use with high durability. We have mentioned all the material specifications over the website, on the product page into the select fabric section so customers can easily get an idea about the same. Regrettably, we have not found any cutout information in your order. Also, for easy access and protectivity, we do provide different tie-down options and customers can select the same as per their requirement. We have fabricated the cover same as per the order dimensions and details with our standard leeway. As customer satisfaction is our priority, you can send your concern to feedback@coversandall.com. Our quality team will check and provide you the best possible solution for the same.
Received the cover with a surprise gift. Fit well and looks solid
I have previously ordered from Covers & All so ordering again should say it all. Very happy with quality, fit and price.
I liked that everything was customizable so I could get exactly what I wanted - dimensions, fabric and color. Very happy with the result!
Ordered a cover for my Rec Tec Argentine Grill. The material used is of a very high quality, looks durable and fits like a glove. Many thanks to CoversAll. I would highly recommend this company for any outdoor cover needs.
Ordered custom covers for a pallet bench. Covers were perfect size. Great material and fast delivery. Highly recommend.
Custom size arrived very quickly. It is high quality materials with a lockable draw string to secure.
Answer: Hi Jody, Thank you for showing interest in our products. The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hi Bahram, We are sorry to note your disappointment with the cover received. We do understand your concern, however, we are a cover-making company. We only provide customized covers as per the customer's requirements. The product name "Custom Shape Cushion Cover" also clarifies the same. If you have any doubts or queries regards to the product, you can always contact our 24x7 customer support team via call or chat. They will be more than happy to assist you with the same.