Overview
Covers & All has a rating of 4.6 stars from 24,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention customer service, good quality and fire pit. Covers & All ranks 1st among Patio sites.
Instant Feedback
Le site est très convivial: facile d'utilisation et grande variété des produits. Le suivi par courriel est également parfait!
Hey Marie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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Hey Herbert! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hello! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.
This is the second cover I have purchased. The first was a firepit cover. I am pleased with the quality and price of both items.
Delivered as promised. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hey Ken! Thank you for your review! We're glad to hear that your order was delivered as promised. If you need any assistance in the future, don’t hesitate to reach out.
I ordered this back in October, 2020. I paid for the semi rush so that we would have it before thanksgiving. No where in the ordering process was it stated that order times would be longer due to covid. If it had, I would have made other plans. We purchased this house last June and I wanted to protect our north facing side door and small porch from northern Michigan wind and snow but I still needed the porch light to get out to the yard. Clear tarp, ok perfect plan.
1st delivery date came and went so I had to hit 'chat' for more info because I didn't have an order number to check on. 'Oh sorry covid and whatnot its in production' then I get a new delivery by date, which ends up being 'regular' delivery date. That day comes and goes. Still have to hit 'chat', get refunded expedited fee and new delivery date. By now we are in mid December. Delivery date cone and gone again. I want to cancel but am asked to please be patient until end of December and told I'm getting a storage container for it. Ok good because by now it's too late to put up. Now it's early January but at least I have an order number to check for myself. Oh now it says production has started. WTF? I had been told it was that back in November. It's only about a 9x7 foot tarp, not one to cover a house. Then I thought I was ordering from an American company making it in America. Shipping shows it came from the middle east or middle Europe. Finally makes it to me mid January. Where is it right now? Still rolled up in the round cardboard tube it came in because it's too cold and late to put up for this winter.
I should not have had to jump thru so many hoops on my end just to find out where my item was. They took my money fast enough but I think that the original pony express would have been faster.
Now the tarp is nice and thick as I needed, just no one wants to put it up in single digit weather.
Plus even tho the account is in my name, they keep addressing it as my son because I used his debit card. They would not change it when I asked them too many times.
Hello Nancy. Please accept our sincere apologies for the delay on your order. To clarify, your order was placed on 3 November. We certainly understand the frustration and inconvenience this delay must have caused.
An order confirmation email is sent immediately to the registered email address. All information related to the order including the order number is mentioned on this email.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
The location of our current production unit (India) is mentioned in our FAQ section as well as our Terms of Use.
The default name on automated order-related emails is the name entered in the billing information. The billing information on an order cannot be modified. However, we have updated the account to show your name. Any new orders placed with an alternate billing name will still have the automated emails addressing the billing name.
If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.
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Hey Paul! Thank you for rating Covers&All. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hey Jeffrey! Thank you for sharing 5-star rating. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hey Tonya! We are obliged to receive a positive rating from you. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The covers for my tables fit perfectly. I am very happy with my order.
That's extremely pleasant to note, Korrie. Could you please script a testimonial about this experience and share it on Google or our Facebook page?
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Hello John, we apologize for the inconvenience caused. Issues like this can arise due to factors such as connectivity, multiple open tabs, or the browser being used. We recommend clearing your cookies or trying a different browser. If you have any further concerns, please don’t hesitate to reach out to our customer support team via call or chat.
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David, we're sorry if the review solicitation was a bit unwelcome. Usually, our team sends out review requests at 2 stages, namely, once post placing an order, and again after an order has been shipped from our side. The purpose of this exercise is to gain a better understanding of a customer's satisfaction from the entire journey. We hope this does not turn out to be much of a deterrent as we love to have you as a customer. Thanks for considering us for this purchase. Feel free to connect with our 24 x 7 chat support or our team at feedback@coversandall.com. Regards
Very good communication and timely delivery. Would definitely recommend!
Very satisfied with the outdoor round table cover and service!
Extremely easy to order, very specific instructions on what size, professional customer service
I followed their instructions for measurement, and it worked perfectly.
Pat, we're extremely glad to note your satisfaction with the end product. Thanks for appreciating our work. Would you be kind enough to share a video or a written testimonial with pictures on our Facebook and Google Page?
Within a span of 3 years, Covers & All has built a thriving customer base and a strong global presence across the USA, Canada and Australia. With the recent expansion in the UK and worldwide shipping, we aim to simplify outdoor maintenance for brands & consumers.
We take pride in being associated with over 13,000 direct customers, hospitality leaders and globally renowned brands like Ritz-Carlton Hotels & Resorts, Pratt & Whitney, InterContinental Hotel & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Vermont Islands, General Electric Company, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, New York City Fire Department, California State University, Magnolia Porch Swings, etc. who trust Covers & All for their every covering needs.
Covers & All operates out of Lawrenceville GA, Phoenix AZ and India. We have a team of over 200+ experienced labor force personnel who use the finest fabrics, state of the art machinery with the latest UV resistant printing technology to manufacture weatherproof & water-resistant covers for year-round protection. Our exceptionally skilled designers can design covers exclusively for brands with their logo and text.
Our portfolio includes a wide range of products like Patio Furniture (Daybeds, loungers, L-shaped sectional sofas, chair, curved sofas, dining sets), Grills, kitchen islands,, Fire pits, Industrial Needs, Miscellaneous Household Equipment like TV’s, Air Conditioners, Speakers & Fountains, Statues, Boats, etc. We also take special requests for customized & personalized covers by adding logos, design or images on any type of covers.
To learn more about our product offerings, visit our website at www.coversandall.com
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- Suwanee, GA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Floria! Thank you for rating Covers&All. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!