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CosplayHouse has a rating of 3.0 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CosplayHouse most frequently mention customer service problems. CosplayHouse ranks 44th among Cosplay sites.
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I ordered a custom commission from this site about 3 months prior to the con I needed it for, and to be honest, I was worried if it was going to get to me in time. I called about a week before the con and the customer service person was very nice, and I was able to get my costume just 2 days later. The costume itself is beautiful and requires very few alterations! This is a good store to shop at as long as you order WELL in advance and you aren't afraid of phone calls!
My item never arrived and no amount of emails did anything to make them deliver the item, currently suing them but you know how international law works, it doesn't.
I only ordered 2 cosplays from this site.
First one was a full set of armor, it was really awesome. A bit big for my measurements but I eventually grew into it haha. Second one came in late and only had minor issues. Detail on the hood it has was off and the gave me the wrong belt. But they gave me a 10% refund which was ok I guess. Still was pissed. I even ordered 3 months in advance. While the armor which was more complicated took 2 months shipped and it got in on time.
It really a hit or miss with CH but that's everywhere. Plus shipping is expensive for being located in the US.
I might order again... But I get better results on eBay :/
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Cosplay Costumes, Cosplay wigs, Cosplay Props, cosplay Shoes, Cosplay Boots, Tailor Made
