• CopperChef

CopperChef

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Overview

CopperChef has a rating of 1.13 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CopperChef most frequently mention customer service, non stick, and frying pan problems. CopperChef ranks 241st among Kitchen Appliances sites.

  • Service
    15
  • Value
    22
  • Shipping
    13
  • Returns
    12
  • Quality
    22
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Sent an email to copper chef to ask if i was doing something wrong, or to see if this pan might be defective.
  • Customer service reps do not honor the money back guarantee.
How would you rate CopperChef?
Top Positive Review

“Love the pots and pans”

Ruthy L.
1/1/23

I just love them. Second time I got them. When they go bad I will buy another set. The only brand I love.

Top Critical Review

“Sticks all the time”

Donna A.
2/12/24

I have had these frying pans for 4 months they had been sticking right from the beginning. It does not matter if I use butter, coconut oil or Olive oil. Everything sticks now I have. Hotspots on the frying pan and Brown sticking spots. I only clean my pan with baking soda and nevrr use harsh scourers...It does not wipe clean...I have to soak fryed eggs in water first. When I originally asked for a refund, they told me they would privately contact me and they didn't so after a month or was unable to get any type of refund because it was already over the period a warranty typical...

Reviews (79)

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Reviews that mention popular keywords

copper chef (31) customer service (17)
Thumbnail of user pamelah1796
1 review
2 helpful votes
September 2nd, 2022

My copper top shelf top broke in 100 pieces and ruined my first dinner with friends. I made ribs and was about to take out of oven when I noticed it looked cracked. But when I took it out of oven the top and all the glass broke in many pieces. Well what am going to do now it's after 12:00am and everything is closed. I'm truly without words right now.

Thumbnail of user maryh1589
1 review
5 helpful votes
September 16th, 2020

I purchased a copper Chef square electric skillet from Walmart and promptly fell in love with it, so what did I do? I purchased a second one for my daughter, and she loved it, until she didn't. I went to visit her and her 5 month old pan looked like she had it for twenty years. It was burnt on the bottom, the coating was coming off and the heat plate had black spots all over from getting hot spots. Made me sad. My pan is still very nice but hers did not live up to the hype.

Thumbnail of user georgiam139
1 review
0 helpful votes
May 7th, 2021

I am always seeking a more fat-free way to cook. The videos make these pans look like the best thing ever. Warning if you believe them and use metal or put these in the dishwasher they won't keep that non-stick and they do get scratches. Plus they look a lot bigger in the videos than they actually are. Especially the titan.

Service
Value
Shipping
Thumbnail of user tiffanyk172
1 review
3 helpful votes
October 2nd, 2020

I loved them at frist but then the got chips from idk what for some times sticks to the bottom and now by the handles they leak so money wasted not as good as they show

Thumbnail of user nancya442
1 review
1 helpful vote
May 14th, 2020

Every thing sticks to the bottom of the pans. Got them expecting good service what a joke. Just haven't put them in the garbage yet

Thumbnail of user vickiec17
1 review
3 helpful votes
April 20th, 2018

Im going to say I like how my copper chef pans look. After about 2 uses they do not docas the ads say so false advertising definite. They stick. They do not just slide around as ads says. Eggs stick severely. As for meat. The natural fat sticks to the pan and discolored it. As for finding a way to fully clean the marks just hasnt happened. It also scratches unlike the ad says it doesnt. For false advertisement I think the company should replace all pans every few months or quit lying in their advertisement. I see a class action in the future.

Thumbnail of user adrianag26
5 reviews
7 helpful votes
May 22nd, 2017

My boyfriend buy the square casserole pan from copper chef with a promise to don't stick nothing we was watching all the videos on tv. And was a big mistake every time we cook something it's sticking on the pan we try cooking with no oil and try to cook with oil too but nothing works simply no good product. And after we cook it's too hard. To clean.
To wash it we leave the pan with water in hopping we can clean better after cook but no. Nothing works Is not easy even to clean too
For me is not a good product.

Thumbnail of user mrsj18
1 review
2 helpful votes
August 5th, 2017

I purchased a pan & induction unit... The induction never has worked. Always shuts off. Have followed instructions to the letter. Does not work. Started trying to get it replaced immediately after receiving. No responses... finally... Got a response & was ultimately told... PAST WARRANTY have to PURCHASE ANOTHER. This is NOT satisfactory to me. I love the pans. Would like to have the induction that WORKS...

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About the business

Copper Chef XL is the Family Size Nonstick 6-in-1 square pan to cook 60% larger healthy meals without added butter or oil. Works in the oven & on all stovetops

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