Consumer Cellular

I tried to return a brand new iPhone 11 I only handled phone for 3 days. They declined return and dropped insurance in one fell swoop. Said there was damage-microscopic chip in center of screen. It took me awhile to find it, but I know I didn't cause it. Was probably there when I got it. They say I'm responsible for damage to phone while in transit. Mgmt flatly refused to help. They are underhanded, and unconcerned with Cust satisfaction. This is the worst customer svc I ever got in my life! I'm half convinced they are running a scam on cell phone purchases, too many other people with the same scenario. Please look into this

I haven't been with Consumer Cellular's but one month and they've already hit me for a $500 bill a phone didn't work in the 15 day grace. I sent back and they wouldn't except it so now I've got a $500 useless phone. Stay away from these folks don't use Consumer Cellular go with anybody besides them thank you you've been warned.

I have paid for an unlimited cellular data plan from consumer cellular for years, just so if the regular cable internet was down, using less than half a gig a month.
A storm came through last Sunday and all the power poles came down. Internet out, no est date of restore.
And consumer Cell cut my internet off cold at 2200 Friday for Excess Usage, and sent a text for a number that won't be answered by a human for twelve hours.
They lie.

The worst company to get service--if you can even call it that!
Customer Service is a joke. And when I called to cancel the rep was very RUDE.
Internet connection always going down the Rabbit Hole where Little Alice went.
And even after you cancel, they try to milk you for one last caboodle (mine was $71.25 a month after I cancelled).
Trust me, folks. Do not use this service. Save yourself the headache--and the CON!

Really dissatisfied, I left Metro because they overcharge you on phones and no rewards at all after 3 years. Consumer cellular was great getting the phone and price but really disappointed in their service, it seems to loose service every time I need it the most

It's really hit-or-miss with their representatives, as if they have no (or very poor) QA/QC on who they hire to help customers. I recently updated the SIM card on my cell phone and discovered that I could no longer call Canada. So I had to call their reps three times to finally get the issue fixed. The first one gave me bad advice that didn't work (She told me to dial 011 first even though I told her that before updating the SIM card I never needed to do that and was able to call Canada. But she insisted that was the solution.) Then I called again and the second representative hung up on me in the middle of the call and didn't bother calling me back (It should be easy enough since she had my name and number.) Finally after wasting so much time the third rep was able to help me and fixed the issue. Unfortunately this was not a one-off incident with them, as similar issues have occurred in the past. I will be switching to another phone company

After cancelling service in feb, 2023, imagine my surprise i was still being charged from auto pay,,,the supervisor said i still will be charged for another month after finally a cancel today. I had change banks and cards so they will not take from me again...said i was allocated the service even after telling him the phone quit working or charging in feb. And i owe them for services allocated...what a way to treat a 70 year old burn survivor..

First sent me a broken cracked lens secondly,the previous owner of the number was a deadbeat.i got a hundred collection agency calls a day.I don't recommend this company at all!

When you use up your "unlimited data" it throttles down so much that it stops working. So I paid for a month of service that only worked for two weeks. After two years of putting up with it, one month the speed was never turned back on and I told them I was not paying for service I did not get. While talking to there billing department about it, the person made a snide remark and hung up on me. Three days later, my phone was shut off. With health issues, I went right out and signed up with another carrier. They billed me for two months after the phone was shut off. This is out and out fraud. I'm still working on my refund and their accountability for the problems they have caused. Reading other reviews, this has happened to other people also.

Before signing up with CC and buying a phone from them I was assured by more than one of their customer service agents that I did not need wifi, that my new phone purchased from them could rely solely on cellular data. So not true. CC uses the Att and T mobile towers, but because preference is given by Att and T mobile to their actual customers, data is extremely slow for CC customers unless you have wifi to help. CC would never admit this, saying the problem must be with my house blocking the tower signal. There is nothing at all about my house that would block the signal, plus I was just few blocks away from the tower. It was a nightmare dealing with this company and they made No, no, effort to resolve the problem...or to be forthcoming about the slow to nonexistent data service.

It took quite a while and many phone calls to finally get my issue solved. To be able to get to someone who could actually handle the problem was very challenging. If you exchange a phone make sure you have documentation and photos in case someone drops the ball along the way.

I have been a customer of CC for about 25 years. During that time whenever a call to customer service was needed I was treated with courtesy and kindness. It's a treat to speak to a rep in this country as well. That is not intended as a racial put down but as the fact that at times
it is difficult to converse with others in a far off country. You can't go wrong by going with Consumer Cellular.

They are a fraudulent operation that preys on seniors through lies and deceit.

No matter what you are told by their "customer service" reps, do not believe them, especially if you are purchasing a phone through them. I was told I could exchange a flip phone, which was technically incoherent on so many levels, for a less expensive, easier to use phone for my elderly friend.

I was forced to pick up all shipping charges and then found out they refused the phone because it wasn't "like new". The issue? A microscopic scratch in the charging port ( see photo). Other than that its appearance and functionality were perfect.

Also, don't be fooled by their AARP endorsement. When I complained to AARP, they dragged their feet contacting Consumer Cellular and then weeks later told me there was nothing they could do.

Buyer (especially seniors) be very, very careful with both these organizations. They are not what they say they are.

I purchased iPhone from you, since day one the Sound is lousy now calls in goes to answer without ringing. Spent morning speaking with four customer service reps to no avail Consumer Cellular Customer service is terrible Stay away

Purchased the Verve Snap. Went through 2 phones in less than 5 months due to poor quality and unrealiability. No warranty refunds or credit offered on these defective phones. Poor signal strength. Poor low battery life, needs to be charged daily even if not in use. Consumer Cellular continues to take bank withdrawals for service even though service has been canceled. Which is in dispute as of now. One word = Nightmare!

Tried to port my number from Verizon Wireless. Over the course of 7 days, I spoke to 9 customer service reps, 2 supervisors, and 3 tech support people. I've taken 2 trips to Target and tried 3 different SIM cards, and for whatever reason, they can't activate my phone despite proving its unlocked and compatible with Consumer Cellular. Now I'm stuck with an expensive hand ornament. Adding insult to injury, I recieved a $93 bill for services not rendered, and charged $20 for 2 SIM cards that didn't work. Going back to Verizon where at least they know what they're doing. Consumer cellular might be cheaper, but it's not worth it. Don't make the same mistake.

Consumer Cellular abruptly shut down my elderly mother's phone service during A bad ice storm blocking her only means to contact someone as she has no land line and lives alone - for no reason at all. According to multiple managers we spoke to they had no answer as to why this was done and simply kept apologizing for it being a mistake. My mother lives in a small rural town and they stated she would need to connect to internet to upload the new e Sim which they sent but in her area there are no Starbucks are businesses with public wifi. My mom had to drive 30 miles to try and connect her phone so that it would work but since she has the new iPhone 15 pro max and it's notorious for not connecting this proved difficult. Here it is two days later and she still has no phone service. Also, they need to better train their agents. Their agent sent my mom a new iPhone because she did not transfer her contacts over and he said it was impossible to do after phone set up. Apple corrected this in a few minutes and had her contacts transferred to her phone but the new phone had already been shipped.

My phone was obsolete when the 5G went into use. I've tried for six days to get help. So many rules they offer and give no help whatsoever. Multiple calls/multiple days...Total frustration I feel.
I'll never recommend the use of Consumer Cellular. The TV ads are outright lies, I feel.
The last supervisor I spoke with had an attitude of "You switched carriers and I don't care to help you."
Day four there was a Sarah who was most helpful. Avoid this company. Great ads until you need assistance.

Had issues with consumer wireless. They said they supported my phone at start. But later determined they could not support it. I tried to collect on the guarantee and get my money back but due to some fine print they would not refund. I ended up going with Mint Mobile. Mint Mobile appears to be far superior with technology, website, customer service, number of bars at my house. And Mint Mobile is only $15 a month. My initial start with Mint Mobile is that I am impressed with their service.