Constant Contact

Unstable and unpredictable. Do all your editing and try to save and it refreshes and blows your hours of editing way! I am looking for another service because this one is the worst! Tried to save in small increments (like every few minutes just in case) but it still refreshed on me and I lost all of it. I'm done, they suck...

We're ok in the beginning, but charged me without using the service. Spoke with and they don't care about doing the right thing. Calling to cancel while on hold 20 minutes. They call this customer service. CEO is a mental midget, you think?

I, like many other users, signed up for a free trial with CC. Thinking I would have a week or 2 to figure out if the system was going to work for our company. I created our account and profile and within minutes of signing up I recieved a call from Andy and he wanted to chat about how I was going to use CC and how he could help. It turns out he couldn't help, until I signed up for a paid subscription. I do a lot of the social media and communications for our company, but I can not authorize purchases, so trying to sell me on anything was a waste of time. I would be more likely to sign up if the calls were about enhancing my user experience, or actually working with me to set up email campaigns. However, every morning Andy calls me to talk about the types of accounts I can purchase. It's a little more than frustrating. Other than that, the program itself is pretty self explanatory. The interface is good and pretty intuitive. Although I've yet to have an experience with customer service that doesn't revolve around selling a subscription, so I can't speak to how helpful technical support is because I'm always rerouted to sales (unless there is only one type of customer service that exists- sales).

My email (& an associate) were placed into their system by an unknown vendor. When i removed myself from one email chain a second from another advertiser popped up.

Not wanting to chase this down forever i called company directly to remove my email from theri system completely, along with any other email addresses for my staff. They said they could not do this, that i would have to provide them with contact information for each staff member to remove their emails individually. And when asked who put our names into the system so i could phone them directly to stop it, they told me they would not tell me who is addind my staff emails to the spam lists... so you wont tell me who from here you've added, wont tell us who is adding us, wont take us all out without a ton of work.

Some ethics.
Avoid unless you want to piss all your clients off.