Communauto

I have an Open Plus membership. On a day trip, I was charged 40% more than by having no plan. I called and talk to a supervisor just to find out that they "do not recommend to aquire an Open Plus membership". No additional comments. I will never use this service again nor recommend to aquire any plan.

They are unprofessional as they don't get back you regarding a billing issue.
They request details from you that they already have in their system (that I did provide them wtih) but I believe they do this because they are too lazy or want to make it difficult & tiresome for you so you give up or all of the above.
There system for reporting a dispute seems to be internal so you can't even follow your own dispute... What kind of system, is that!?!... I get the feeling they do this because they want to keep everything private as they are liars & thieves... What a business Culture!

CONTINUATION:
I disputed the case with my creditor & apparently, I lost my dispute with CommunAuto as THEY HAVE ALL THE DOCUMENTATION & I don't… of course I DON'T as they don't provide any. When I spoke to their rep, why was he not able to email me a confirmation that I would not be charged!?!

Also, a 2nd time their their employees still couldn't find the time-stamp (I was able to access it online but not them!?!) nor the recording of my conversation with their rep.

CONCLUSION:

ME: 2023-01-19 18:38:49

Hi Charlotte,
If there was a restriction, why was I told (TWICE) that I would not be charged, especially since your rep should be even more aware of it as this is their job.
Also, I am fairly certain that I called on the day of the cancellation (probably less than 1 hour after speaking to your rep) but I definitely called from *******097. As per time & date, I would recommend checking the timestamp of when I cancelled but per your system... 29/12/2022 18:28:34
Also, if you record conversations, you will see what I am talking about.
I will wait to hear back.
Thank you,

COMMUNAUTO: 2023-01-26 3:03 PM

Message from customer service

Dear X,

I tried to retrace the call, without success, I really need a specific date. I tried between the 22 and the 29 and didn't find anything. Perhaps you called outside the office hours ( 8am to 8pm)?

I will wait for more details and will write back to you as soon as I can

Should you have any more questions, do not hesitate to call us at *******116 from Monday to Thursday between 9am and 5pm and on friday between 9am and 1pm.
Stéphanie D
Communauto Quebec Team
https://www.communauto.com/

(They addressed me as "Dear X")… WTF LOL

ME: 2023-2-01 2:54 PM

You have the incorrect person as I am not "Dear X".
My name is SO & SO & if you are referring to my dispute of $25.00 + taxes totaling $28.74, then you have the correct person Stéphanie D.
If you read my dispute, I cancelled shortly after my conversation with your rep & your system shows a cancellation time stamp of... 29/12/2022 18:28:34... that reads DECEMBER 29,2022@ 18:28:34 (6:28 PM Eastern time) which means that I spoke to your rep prior to this time on the same day.
Also, how is it I can access the timestamp as a customer & you can not as an employee!... You guys seem really mixed up.
From here you can deal with my creditor & do not bother me any more about this subject after it took you 1 week to reply... You should be embarrassed as a company with this kind of customer service.
Cheers,

ME: 2023-02-01 3:54 PM

Hi again,
I just followed up with my creditor & it seems you won the case... congratulations as you are $25.00 richer (unjustly as you don't take accountability) but you will see much less of my business as I have learned to walk, cycle & use public transport more along with using my scooter & spending winters down south... so in the end, you really lost big time.
Respectfully,

My final words to other customers...

I lost my dispute with CommunAuto as THEY HAVE ALL THE DOCUMENTATION & I don't… of course I DON'T as they don't provide any. When I spoke to their rep, why was he not able to email me a confirmation that I would not be charged!?!

Oh & I believe they are partially funded by the Provincial Government... see link below
https://montrealgazette.com/news/quebec/quebec-purchases-24-per-cent-stake-in-car-sharing-service-communauto

I used to work for a company with a similar business culture (& by-the-way they ended up in bankrupt) & on occasion I was requested/required to attend court when they were being sued & on 1 occasion even the judge made a comment on how they had all the angles covered in their "Terms & Conditions" where it was almost impossible for them to lose… they use the legal system against you but the legal system doesn't help to grow a business... Your CUSTOMERS do!
READ THE FINE PRINT!

All this for $25.00… I have no regrets because this type of customer service (if you want to call it that) calling me "Dear X" & not being able to find info in your own system) is unacceptable to me.

*** I just did some research & realized that Turo just became much more competitive, that's... turo.com & their reviews are a lot better ***

2024-1-06
Forgot to mention that the provincial governments has@ 24% stake in the company (as of March 2023). Anyway, I recently had to contact them because my reserved vehicle was not there... to make a long story short, there recovery wasn't bad but they charge the customer a $40 late fee & credit me $15 (even though I was much more inconvenienced than them i.e. Freezing outdoors for@ 1 hour while trying to get this resolved & having to come back to switch for a different vehicle as this 1 was reserved long-term).