Collections Etc.Reviews 113,483

Have placed many orders with you this season and each time paid your $1.95. Processing fee which I do not like. You continue to send me emails daily with specials. Yesterday it was 40% off and I was ready to send the order $62+ for yet another order but when we got down to the end, I realized you were only offering the 40% off on regular priced items and the $9.99 shipping charges never were taken off and the minimum shipping was supposed to be $19. I like.Collections but am disappointed in the. Multiple ways of getting around the specials. As many orders and as much as I have spent I should get some kind of decent reward on next order instead of all the trickery after you have said I get a special deal. I just deleted the order as I really didn't need the items any way. I was ordering because you were offering what I thought was a good offer but in reality was not a good offer.

I placed an order of personalized ornaments. After what seemed to be a substantial amount of time I received my order. With much excitement I opened the package. Oh no! I received 4 of a wrong ornament & only 1 of the ornaments I needed 4. I quickly called to reorder the correct ones. When I talked to customer service he checked my order & could see how the error could have been made. He then resubmitted the correct order without any extra charges. He explained how to remove the names & suggested I donate them to a charity. That's how more Christmas cheer is shared. Thank you.