Gmail Productivity ToolsReviews 3

I bought their Bulk Email Forward annual subscription. On checkout, they write "30-Day Money Back Guarantee", and then on their Terms of Service (https://www.cloudhq.net/terms) they write "If Customer enrolls in the annual billing plan, fees are refundable within the first 30 days of the Services. Otherwise, fees are non-refundable except as required by law."

These clauses gave me the confidence to try their service out for my use case, knowing that I would get a refund if it didn't work out. Less than 24 hours later, I realized this solution was totally broken (they get throttled for 24 hours after I forwarded 452 emails) and was forced to go with a different solution instead. When I emailed them about this and asked for my refund, they gave me a PARTIAL refund for 11 months and said I was responsible for paying the first month anyway because I had used their service above the free limits.

This is definitely illegal and extremely shady. There is no way I would have tried this service on their sketchy-looking website had I known that I would be paying for the first month no matter what. There is NO LANGUAGE ANYWHERE about how they will convert me to a monthly billing plan and only provide a partial refund. "30-Day Money-Back Guarantee" tells me you are going to give me all my money back, not some of it, within 30-days. I emailed their support team about this and they basically just told me to too bad, so sad. I NEVER agreed to be on a monthly plan.

I trusted and placed an order. I was satisfied with the free service. I was expecting to get a better service and good support for the premium service, but I made a big mistake. I never experienced such terrible support. According to their policy in the first days, I requested them to refund me, but they behaved to me with contempt. I do not understand how there are some people who like their services. Maybe because they only used free services.