Citizens Bank

Citizens Bank updated their online app today (6/28/23) and removed all secondary levels of security. The security question was eliminated and there is no option to have a code sent via email or text. So if your password is compromised - YOUR MONEY IS GONE! I called to verify this and was told that no secondary level of security was available (*******428). Best option is to move your assets to a responsible and security conscientious bank.

Horrible security measures in place for the Canada Post Visa card that they issue. Bought an airline ticket through cheapoair then the airline somehow convinced these guys to charge my card a second time for the same flight. This did not set off any alarm bells or anything, Citizens bank just allowed it. When I went to file a dispute they said it was "NOT THERE PROBLEM" and that "THEY DON'T PROVIDE SECURITY OF THIS NATURE TO CARDHOLDERS". I am no longer using this card. PLEASE STAY AWAY THESE GUYS WILL NOT PROVIDE YOU ANY PROTECTION.

All I want is a 1098 form, but I've called and been on hold for HOURS. No answer. Does this company even exist, are there any employees? I can't even contact them through email. Absolutely HORRIBLE.

I would never put money to the Citizens Bank. It has been taking monthly fees without letting me know even I have set up automatic transfers as active accounts. When I called, Mr.Walter, the customer services manager from Citizens bank, he said he will Not give my money back. I told him that his coworker FORGOT to set autotranfer in one of my accounts. He said not his problem. So I quickly closed all my four accounts withdrawal all my money from Citizens Bank. I scared. The Citizens Bank customer services made mistakes not to do one of my account to transfer fund between my accounts I asked the bank to check the record, Mr. Walter supervisor from Citizens blamed on me to checking of myself. Past 6 months I have never received an email, mail or text or a call from the bank for these charges or fees. Instead I only received email that my account auto transferred information, so i thought they wont charge fee but i was wrong. Six months ago i trusted the customer service that he set up all my accounts into automatic transfer, my accounts would not be charge any fee. The sad thing was he told me not to worry because he did all set up, unfortunately the Citizens bank's customer service didn't do his job right or lack of his training made mistakes with my accounts. So one of my account he got missed it and keeping charging fees until i walked into a branch and found out of myself my money was gone with their charging fees for months without notice. Bad customer services on the phone with attitude from the Citizens Banks. I closed all my accounts immediately because they took my money of their mistakes and i was told The ONLY exception to get my fund back is to open an CD account with new money deposit that i could able to give credit back to me, the branch manager said. Don't trust Citizens bank nor their services, I will not do business or put money into this bank.

When I was named executor for my cousin's estate, I decided to open the estate checking account at Citizen's, since she had had her checking account there and I figured it would be simpler. Two-and-a-half weeks later, still no checks: the clerk at the desk said they had gotten printed and had been sent out regular mail. Two days later I went back, and one of the managers checked and said the original order had been canceled "by somebody" but then the order was placed again 2 weeks later. I finally got the checks 25 days after I had ordered them -- in the meantime, I had to use my own funds for some of the estate charges.

At the same time, I get their credit card as part of a promotion: spend $1500 in the first month, get $200 cash back. I did that (several big vet bills). It's been six months and still no credit to my account.

Also, I had never asked to go paperless on the credit card account, I wanted printed statements. I got emails that said "my statement is ready, see it online", but I thought that was simply a notification, like Capital One and Citi, who notify me but still send me paper statements. Didn't pay attention, got an email notice that I was late. I went and checked the credit card account -- someone had made it paperless. I never would have moved that button to paperless, I want printed out hard copies, request them when I'm at the doctor's, the vets, etc. Now I owe late charges and they've probably ruined my credit score. Don't bank with Citizens!

I opened a Home Equity line of credit with them years ago which I stopped using a long time ago and fully paid off the balance, but they had connected a checking and savings which they forced me to open together with HELOC, they kept deducting monthly fees and even after I asked to close my account, finnaly I had left a few dollars in the account and would not close the accouynt by sending me the money unless I go to a branch, so spent hours on the phone with them one agent dosnt agree with other agent on policies their site is very unprofesional to see where your acciunt is up to, just a unprofessional bank eating your money

STAY FAR FAR AWAY FROM Citizens Bank.
I was ripped off by a scam companies. The company is Universal Health Share. They had been charging my credit card $344.00 every month. I went to my Doctor for a checkup and some Lab work. Bills were sent to Universal Health Share and they never paid one cent. After months and months of calls and bills being sent by the Doc. Office and myself. I had to pay all the bills myself. I called Citizens to cancel the credit card and file a claim. The Citizens Rep said I was ripped off and this sounds like a scam and someone from citizens would call me in 48 hours. Citizens never called. I called citizens several more time and Citizens said each time someone would call me. Never got a call but did get a letter that said because I sign up for the service they found in favor of Universal Health Share. This is nuts. I talked to the manger at the citizens branch I go to and she said that was nuts and I was ripped off and she would get this taken care of ASAP. Citizens never did anything to help and I never got 1 cent back...

Awful service. Don't waste your time. Very unorganized. Lack of communication and clarity. Took over 30 days just deny right before closing.

Kelvin Z is the rudest and most unprofessional customer representative/manager I have dealt with. He reluctantly refused to help in any way. I will not bank with Citizens Bank.
DO NOT PUT YOUR MONEY IN THIS BANK AS THEY ARE BOUCH OF THIEVES. Even if, you have 2 to 3 times your spending limit, they will refuse to increase your daily spending limit.
Kelvin Z told me CITIZEN BANK does not have all my money available.
SAVE YOUR MONEY AND DO NOT BANK WITH CITIZEN BANK.

Do not get involved with them. It is a deep dark rabbit hole of poor service and extreme exploitation of customers.

Lacy Cooper is a worthless Manager. They should send her back to the unemployment line. I suggest that the bank fire her immediately.

During covid we were offered the forbearance plan and told that there are no penalties. We were also told that when it came time to start paying our monthly payment again that the missed payments would be added to the end of the loan. So the promise was that they extend the life of the loan, the interest rate goes down and that the monthly payment would go down too. Years later after dealing with them claiming they supposedly didn't receive my "complete" loan modification packet (which was confirmed via email AND A LETTER WAS MAILED TO ME STATING THEY RECEIVED THE COMPLETE PACKET & I WOULD HEAR FROM THE PERSON ASSIGNED TO ME) all of this was a lie. My payment has gone up, my interest rate has gone up AND I received an escrow shortage letter of $38,000! Not once did they contact me about the escrow shortage. They waited until it got to $38,000! They want $6,000/mo now because of this. On top of this due to a divorce I need to remove my ex wife off of the loan and originally they told me they can do so during the loan modification process with a divorce decree. Again another lie! Every time I try to get answers no one can help me! Customer service can't help because the loan is still in loss mitigation. Not even "supervisors" or "managers." They can't connect me to someone who can help either! When I speak to loss mitigation they repeat the same script over and over again and refuse to connect me to a manager or say that they are unable to help too. So please tell me how a company this large dealing with thousands and millions of dollars cannot help! How are all of these employees so incompetent and how can I not be connected to somebody who does have solutions? Who is running the company then? I will be refinancing asap to get far away from this bank. I do not recommend doing any type of business with Citizens. Not only have they screwed me financially but they have worsened my mental and physical health. Disgusting!

Extremely difficult to actually withdraw your own money (which is kind of the point of having a checking account) - to the point I'm switching back to my prior bank that now has locations in RI. What a joke - for months now whenever I try to withdraw my own money from my own checking account at any ATM it is flagged as fraudulent event though I respond to their "fraud" texts and calls verifying that it is me - and to be clear I've never had any fraud on my account in the past - I've tried multiple branches, multiple ATMs drive up and walk up - all make me go through the PIN and bill selections and such, only to decline the transaction as fraud (and their ATM screens are so slow and unresponsive this takes minutes for each attempt). Then I park and go into the branch and the tellers give me the cash I want and click some buttons in the computer and say no one else ever has this problem with the ATMs, don't know what to tell you - maybe it won't happen next time. They're always very pleasant to speak with but that doesn't help me get my money from the ATM. The card works at the supermarket and in-person inside the bank and online - so the card works. I've called the fraud department and I've called the customer service department. They both say the other department is the only one that can help, and then when I ask to speak to someone that perhaps oversees both departments that might be able to help, they kindly point out that there is no such person and that there is no one above them I can talk to and that maybe it will work next time. This has happened on at least ten occasions since the beginning of 2022. Bizarre behavior for a bank - I'm switching banks as soon as I rearrange my direct deposits and draft bill pays.

Citizens bank is a mess. No customer service, we are withdrawing all of our money.
I am moving to a smaller customer driven Bank ROCKLAND TRUST.
BEWARE OF THIS BANK

I will never understand why banks have the WORST websites in the world. First of all it was extremely difficult for me to even find the proper loan site (for iPhone loans in particular) for months which seems to have been fixed finally but still not totally sure as I have bookmarked the page (learned my lesson). Second, the site looks and acts terrible. If I had to guess they picked some middle schoolers that are in tech class and had them code the site as a fun project or something because its just horrific (same for most bank sites and apps). I just got locked out of the site for two hours after trying every possible password I could have used-I know I did not typo as I tried them all multiple times which is why I got locked out in the first place. As a solution I called the "help" number at the bottom of the page to get back into my account just to be told that I have to wait the full two hours anyways even though I had all my information readily available for the lady. I have never experienced this; I have been locked out of accounts before and when I call, my issue gets resolved almost immediately as I have all the required information and no questions asked. The site is just terrible and customer service is of no service at all it seems. Wasted way too much of my time to just have to wait in the end anyways and all I want to do is update my payment info which you would think they would be all for. Never been so frustrated at a particular site or bank like this before honestly but literally every time I go to log in and take care of business when I need to it's a huge headache. Thankfully I have auto-pay set up and only have to access my account every few months at most. It's like a slap in the face when you throw in the fact the iPhone I "upgraded" to is worse than the one before and I fell for their scam. Done with Apple after this and will never open another account with CitizensOne again.