Apple S.

I will never understand why banks have the WORST websites in the world. First of all it was extremely difficult for me to even find the proper loan site (for iPhone loans in particular) for months which seems to have been fixed finally but still not totally sure as I have bookmarked the page (learned my lesson). Second, the site looks and acts terrible. If I had to guess they picked some middle schoolers that are in tech class and had them code the site as a fun project or something because its just horrific (same for most bank sites and apps). I just got locked out of the site for two hours after trying every possible password I could have used-I know I did not typo as I tried them all multiple times which is why I got locked out in the first place. As a solution I called the "help" number at the bottom of the page to get back into my account just to be told that I have to wait the full two hours anyways even though I had all my information readily available for the lady. I have never experienced this; I have been locked out of accounts before and when I call, my issue gets resolved almost immediately as I have all the required information and no questions asked. The site is just terrible and customer service is of no service at all it seems. Wasted way too much of my time to just have to wait in the end anyways and all I want to do is update my payment info which you would think they would be all for. Never been so frustrated at a particular site or bank like this before honestly but literally every time I go to log in and take care of business when I need to it's a huge headache. Thankfully I have auto-pay set up and only have to access my account every few months at most. It's like a slap in the face when you throw in the fact the iPhone I "upgraded" to is worse than the one before and I fell for their scam. Done with Apple after this and will never open another account with CitizensOne again.