Fanny C.

I would never put money to the Citizens Bank. It has been taking monthly fees without letting me know even I have set up automatic transfers as active accounts. When I called, Mr.Walter, the customer services manager from Citizens bank, he said he will Not give my money back. I told him that his coworker FORGOT to set autotranfer in one of my accounts. He said not his problem. So I quickly closed all my four accounts withdrawal all my money from Citizens Bank. I scared. The Citizens Bank customer services made mistakes not to do one of my account to transfer fund between my accounts I asked the bank to check the record, Mr. Walter supervisor from Citizens blamed on me to checking of myself. Past 6 months I have never received an email, mail or text or a call from the bank for these charges or fees. Instead I only received email that my account auto transferred information, so i thought they wont charge fee but i was wrong. Six months ago i trusted the customer service that he set up all my accounts into automatic transfer, my accounts would not be charge any fee. The sad thing was he told me not to worry because he did all set up, unfortunately the Citizens bank's customer service didn't do his job right or lack of his training made mistakes with my accounts. So one of my account he got missed it and keeping charging fees until i walked into a branch and found out of myself my money was gone with their charging fees for months without notice. Bad customer services on the phone with attitude from the Citizens Banks. I closed all my accounts immediately because they took my money of their mistakes and i was told The ONLY exception to get my fund back is to open an CD account with new money deposit that i could able to give credit back to me, the branch manager said. Don't trust Citizens bank nor their services, I will not do business or put money into this bank.