Chsinc

My husband & I filed a consumer protection complaint regarding the questionable business practices of CHS Northwest, a propane supplier in Washington State. The complaint provides a detailed accounting of the actions taken by CHS with their products and service. It is our position that CHS demonstrated unethical business practices when they refused to service their equipment, and left a tank with a broken gauge after our yearly fill in August, 2021. CHS took advantage of their broken equipment to increase their profits at our expense, while refusing to repair or replace their equipment.
We were with CHS for over ten years needing only one summer fill which lasted 12 months. Our average one time summer fill for the previous five years (2016 - 2020) was 40.40 gallons at an average cost to us of $108.52. Once CHS was notified their tank gauge was broken, CHS sent out fill orders rather than repair orders. With no way to tell if they were actually filling our tank (since fills are now recorded back East) CHS charged us and we ended up paying $798.66 for 202 gallons of propane from November 26th, 2021 (we turned on our fireplace pilot November 1st) to March 15,2022 when we fired CHS. We are now with Peak Propane and couldn't be happier.
On March 15th, I sent a letter to CHS demanding a refund of the $798.66 as well as our prorated lease fee of $53.14. Attached to my letter was a detailed outline of our previous fill history, their failures to repair our tank along with pictures of how CHS left our tank after the last fill, all of which supported my refund. To date, CHS has ignored my request. CHS removed their full tank on April 12,2022.