• ChicMe

ChicMe

Overview

ChicMe has a rating of 3.2 stars from 45,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ChicMe most frequently mention good quality, long time, and fast delivery. ChicMe ranks 1st among Discount Shopping sites.

  • Service
    12256
  • Shipping
    5804
  • Returns
    562

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 49.1%
Positive
2,411
Neutral
611
Negative
1,889

Instant Feedback

233,948 reviews

848
See all photos

What reviewers want you to know

Positive highlights

  • I always enjoy the shopping experience on this site and will definitely continue to do so.
  • They need to improve on the time frame of delivery.

Critical highlights

  • I am trying to work with customer service now to exchange it for a bigger size, however, that has not been pleasant.
  • I am unhappy with return policy as they only offered me 10% refund and keep purchases.
How would you rate ChicMe?
Top Positive Review

“Nothing like image”

Wendy J.
3/27/24

Ordered a coat/jacket after seeing it on Facebook, when it arrived it is different to images advertised, coat very much sorter on me than the model and I'm average size in height so model must be very petite. The other issue is the hood does not stay up on its own, could do with tiers or a fastening to keep up and secure. Other than that I guess you get what you pay for.

Top Critical Review

“Poor customer return policy”

Julie S.
4/17/24

Ordered 2 items, took approx 6 weeks to arrive. No communication at all I had to chase. They arrived one was ok a dress didn't fit. Problems trying to return they came back offering 50% off and I didn't need to return. Why would I want to keep something that doesn't fit. Despite me asking numerous times to return I just kept being offered a discount. Eventually they accepted but charged me £5 postage for a small parcel posted to an English address

Reviews (45,492)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2368) shopping experience (3366) return policy (475) return items (408) return label (189) time frame (170) time shopping (1206)
Thumbnail of user brianc3963
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Girl has not tried on the clothing yet, but delivery took way too long (over a month) to receive. Advertised with shipping and receiving in much shorter times than actual. Had trip planned for last week that she was going to wear these specific outfits but could not due to shipping taking longer than advertised or expected. Had to contact customer service to find out if I was still

Reason I chose this business:

Inexpensive, sexy clothes

Reason I chose this product:

Sexy and price

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user ssll
1 review
0 helpful votes
November 17th, 2021
Verified purchase

Some of these items are already damaged before opening the package, or are so thin and cheap they tear when you put them on. THey are not always what they advertise. In this last shipment I was missing 2 items. Shipping takes a little too long, but it's a gamble and you'll lose some money

Reason I chose this business:

Styles look great - quality, not so much. Hit or miss

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user danieller433
1 review
1 helpful vote
March 14th, 2022
Verified purchase

Sure, the styles look cute but watch out for sizing and quality. It depends on how well their return policy is. I ordered like 5 things and two of them were solid keepers and cute. This is my first time ordering, if they don't have a good policy, with those kinds of odds i won't be ordering Again. If they do, I'll just take my chances and continue to order with them.

The process to return seemed a little difficult already but we'll see how the process goes.

Reason I chose this business:

The styles seemed cute

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user tonnyv3
1 review
0 helpful votes
October 23rd, 2023
Verified purchase
• Updated review

Shoppen was makkelijk, leveren duurde lng! Retour zenden, aangemeld dan krijg je de vraag of ik het niet wil houden en dan voor de helft? Van de aankoop prijs!
Nee dat wil ik niet, waarop ik het retour gezonden hebt en daar de kosten voor mij rekening kwamen ( was bekend) maar uit eindeijk nog een rekening van 7,95€ krijg en achter beter wel voor de helft van de prijs had kunnen kiezen! Dan was ik net zo duur uit geweest. Eens maar nooit meer iigv

Snelle beantwoorden van mijn vragen

Reason I chose this business:

Was weg van de set die ik hier zag

Reason I chose this product:

Lekker sportief setje!

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shoppen was makkelijk, leveren gaan we nig afwachten
August 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Was weg van de set die ik hier zag

Thumbnail of user melisab27
1 review
0 helpful votes
August 13th, 2021
Verified purchase
• Updated review

Sometimes photos repeat too much and it's confusing. There are no XL size for all of the models. I had a hard time finding the right size.

Reason I chose this business:

Variety and price

Reason I chose this product:

They looked pretty

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Sometimes photos repeat too much and it's confusing
June 9th, 2021
Verified site experience
• Previous review

Sometimes photos repeat too much and it's confusing. There are no XL size for all of the models.

Thumbnail of user laurnettab
2 reviews
0 helpful votes
August 15th, 2022
Verified purchase

For some reason when you go to do something it clears out your shopping cart, but then stores every cart in your orders pending payment. Very disturbing

Reason I chose this business:

I saw the ad on facebook and i would really like to have these items in time for a photo shoot

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user samy304
1 review
1 helpful vote
October 26th, 2021
Verified purchase

I ordered 3 dresses however non of them fit properly. I figured returning the items and getting a refund wouldnt be a problem, however this was not the case. I was offered a coupon or 10% back instead as i was advised that it was not worth while returning them due to the shipping costs back. Hesitantly i accepted 20% back of a £52 order, but have now ended up with 3 mustard dresses i dont want.The process to raise a query regarding returning items is also not great.

Reason I chose this business:

I needed a mustard coloured dress.

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user kymd14
1 review
0 helpful votes
February 26th, 2021
Verified purchase

Hi! Most things were okay. Got a couple short/jacket sets. Shorts are perfect. Jackets are huge. Shoulders fit but the mid section is just massive. Looked more fitted in the photos. I'll have to get them altered or chuck them out. The pinafore is absolutely gorgeous. The flannel shirt/dress with the elastic belt is great. The other flannel dress is an absolute monstrosity Looks like a wish item. I don't even know how to fix that to make it wearable, it's so frumpy and weird but one horrible outfit out of 5 isn't bad. The sizing and fit for everything except the jackets is spot on though

Reason I chose this business:

Instagram ad

Reason I chose this product:

Going for a more stylish look next winter as I’m getting older, I have always loved dressing like a slut but I’m almost 40 now, I feel like it’s time for something more classy

Value
Shipping
Quality
Thumbnail of user cathia7
2 reviews
0 helpful votes
February 24th, 2023
Verified purchase

After waiting much longer than expected to receive my order I was disappointed to realize that the sizing on half of my order was WAY off and I won't be able to use them. I did end up with a few cute things that do fit so for the price I guess I can't complain but that old saying, "You get what you pay for" definitely holds true here.

Contacted customer service when order had not arrived nearly a month after the expected delivery date. Representative was very personable, apologized for the delay and assured me that my order would be shipped "as soon as possible". It still didn't get shipped out for several weeks, which I'm sure was out of her control

Reason I chose this business:

Photos of products and pricing that was too good to be true...literally

Reason I chose this product:

I wanted some new, sexy lingerie for a photo shoot.

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user amanddareginae
2 reviews
1 helpful vote
January 6th, 2022

This is my first time trying this company, I have had no updates about my order and the USPS tracking number gives me no details about it either, this is really frustrating, depending on how this keeps going I can either receive my itens and if has good quality I will improve my review or I can, not receive/ receive bad quality itens and I will updates this comment.

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Thumbnail of user natalies886
1 review
0 helpful votes
August 27th, 2022
Verified purchase

Some of the clothes are stunning and worth the fair price asked... others really are crappy quality & not much like the pictures on arrival. My last order before this one cost me over £50 for 2 jumpsuits & neither of them have I EVER worn because they were vile on arrival. Ended up at the charity shop ‍. But that's the risk with buying online!

I'd made an error with

Reason I chose this business:

Because I know you can at times get gorgeous stuff. Like the one dress I got recently. It's just gorgeous & I'm taking it on holiday with me to Spain.

Reason I chose this product:

Pictures! But sometimes the pictures lie!

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user pamelar1328
1 review
0 helpful votes
August 24th, 2022
Verified purchase

Love the selection but the return/exchange policy timeframe is too short and the size chart is incorrect. You are really taking a gamble when ordering from this site. It's either hit or miss. If you purchase something that is true to size based on the size chart then consider yourself lucky otherwise its an awfully frustrating experience; especially since it takes forever to receive your purchase(s).

Reason I chose this business:

Beautiful selection and prices

Reason I chose this product:

They were pretty and I keep hoping that the clothes will fit.

Quality
Thumbnail of user marym4066
1 review
0 helpful votes
July 22nd, 2021
Verified purchase

Shipping took 2 months, not to happy about that. Not sure why it made so maybe stops before arriving

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimmoniquea
1 review
1 helpful vote
September 2nd, 2023
Verified purchase
• Updated review

Great looking clothing items. I ordered a package June 27 I believe or it was the 29th two orders and I still have not received them. You guys have great stuff and I think that people will patronize you more, but it just takes way too long for the merchandise to arrive. Summer will be over by the time I get my stuff. Let no get into trying to rerun items! It doesn't add value to the consumer/shopping experience.

Sent email to change sizes of dresses in this order.

Reason I chose this business:

I’ve shopped here before

Reason I chose this product:

I liked it!

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Great looking clothing items
June 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I’ve shopped here before

Easy site to shop on
December 23rd, 2021
Verified site experience
• Previous review
Great experience
January 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

The Grid Design Casual pants attracted me. They are thinner in material than expected, and the waist is a little smaller than anticipated, but I will give you a try and review the product after that.

Reason I chose this product:

Because they looked really nice online. Once you receive the order that's when it is determined if you will have a relationship with the brand.

Just Received My Order
January 8th, 2021
Verified purchase
• Previous review

Easy to use website and product look great. This is my first order. Cannot in fairness say if I will purchase again. NI have to experience the product.

Reason I chose this business:

The Grid Design Casual pants attracted me. They are thinner in material than expected, and the waist is a little smaller than anticipated, but I will give you a try and review the product after that.

Reason I chose this product:

Because they looked really nice online.

Value
Shipping
Quality
Easy to use and product look great
December 17th, 2020
Verified site experience
• Previous review

Easy to use and product look great. This is my first order and I will know if I will purchase again from you when my merchandise arrive and I review it.

Reason I chose this business:

The Grid Design Casual pants attracted me. I will give you a try and review the product when I receive it.

Thumbnail of user champagnem1
1 review
0 helpful votes
August 30th, 2023
Verified purchase

There was no customer service number and my email wasn't working at the time I didn't open up my package right away and only have 14 days to return to try to get bigger sizes so now I'm stuck with stuff that I can't wear a waste of money, Most places give you at least 30 days, Return /exchange process need to be simpler, And less expensive

Reason I chose this business:

Cute affordable clothes

Reason I chose this product:

Cute patterns and looked comfortable

Service
Quality
Thumbnail of user beckieh10
1 review
0 helpful votes
May 23rd, 2021
Verified purchase

The clothes that are advertised in the sure all look great and the price point seemed too good to be true, but fellow reviews put me at ease of the quality of the clothing for the price you pay. I bought a product only to wait a month because the product went out of stock after I had bought it. I likely won't return to the site because of this but I'm glad that the product I got holds together well.

The people I spoke to were nice and apologetic enough, especially when telling me my product was out of stock. It’s just a shame that it wasn’t clear that what I was buying wasn’t available.

Reason I chose this business:

I saw an advertisement for them online.

Reason I chose this product:

Fitting for a wedding that I will be attending, good job I ordered it months in advance!

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user luciam74
3 reviews
6 helpful votes
May 11th, 2023
Verified purchase

I bought my 3 items from you, very easy.
However, when I decided to get more of the Overalls in a different colour.
I have failed.

Reason I chose this business:

I saw it advertised, and I decided to take a chance.

Reason I chose this product:

The 2 piece swimming suit, colours ideal for my Daughter.
The Over-all's were for ME.
I love them.
I failed to find these again, in order to buy another one in a different colour. :(

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user jenniferh1646
1 review
0 helpful votes
August 20th, 2020
Verified purchase

I often come across this site and it always has pics of the cutest dresses. I have now given in to my desires two or three times at this point. I mean they're so cute right?!? Yes. But remember, this is not high quality fashion. Just received my final purchase. It looks so adorable, but sadly it's a tube top style dress and the elastic is barely able to stay on my chest. Now I have to pay to have some elastic put in it. It's also quite thin material in case you're thinking "yay no bra necessary". I knew better, so I'm just reviewing this in case you're about to buy that dress...

Reason I chose this business:

Cute styles at low prices

Reason I chose this product:

I loved the way it looks on the picture and well being quarantined; I thought what better way to look like I put some effort into my style than by wearing an adorable maxi dress. Easy and comfortable.

Value
Shipping
Quality
Thumbnail of user cynthiac1758
1 review
0 helpful votes
November 26th, 2021
Verified purchase

I really do not like shopping online but I needed a evening semi formal dress so I found you through Instagram. I was a little nervous about ordering but since pricing were reasonable I decided to try this company out and I am super satisfied with quality. The reason I gave 4 stars because it took a long time to receive the products!

Reason I chose this business:

Beautiful selection of classy clothes!

Reason I chose this product:

I like the design and edgy classy look!

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user winsomec6
1 review
0 helpful votes
June 19th, 2022
Verified purchase

These items are mediocre out of 14 item only 2 I was satisfied with and been kind the rest is garbage to give away or dump. Waste of my money. I received another order and suck not one outfit was worth wearing. I will never order from this company again. I will go back to shein with better prices at least so if not satisfy I did not pay so much. I have never given a review for a company b4 and trust me I am a chronic online shopper

Reason I chose this business:

There product look good online but in reality they suck

Reason I chose this product:

Because the look good online but they are not in reality

Quality
Thumbnail of user ashontin
1 review
0 helpful votes
January 15th, 2022
Verified purchase

I normally love everything I order from here but this last order everything was too big. The customer service for one of the products that ran out was terrible. I was offered my mi ey back but they literally said and did everything to not give it back to me. So I'm just like what the heck why offer then? This was definitely my last time ordering from them. Cool products but everything being to big was not okay for me and the customer service not giving me my money back was dumb.

They did not listen when I chose to have money back. They said and did everything else to not give me $15 back. Like okay keep it if it means that much smh.

Reason I chose this business:

I usually like the products

Reason I chose this product:

I liked the style

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user janets1120
1 review
0 helpful votes
February 26th, 2021
Verified purchase

The customer support team literally check you out after a few second if you are not answering and there is no option to live chat again-reload. WhatsApp takes ages. The quality of the 2 items out of 2 is fairly poor- synthetic and not as well designed. The boots I received were fabulous looking. So I loved them amd I love to keep them in the correct size as I received the UK3 instead the UK 5. Return options needs to confirmed before return - but nobody get in touch with me. Not sure overall if I'm happy with it.

Reason I chose this business:

Looked so genuine and nice

Reason I chose this product:

Looked fashionable and quality

Service
Value
Shipping
Quality
Thumbnail of user paml503
1 review
0 helpful votes
January 11th, 2023
Verified purchase

Just okay was my first buy. Still not happy with the orange dress that was terrible fit and made. Tried to return but it wouldn't allow me. Totally waste of money.

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user cynthiam1928
3 reviews
0 helpful votes
March 25th, 2023
Verified purchase
• Updated review

This is my second or third attempt at ordering from Chic Me. Stayle and quality are unimpressive. Didn't bother trying to send back. The hassle isn't worth it.

Reason I chose this business:

Gave it a third

Reason I chose this product:

Thought it was cute

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Can better determine by receiving time and quality
January 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Trying something new

Thumbnail of user arielk39
1 review
0 helpful votes
August 24th, 2021
Verified purchase

Pretty easy to get everything done. I like that they offer Klarna pay. Wish there was a way for me to put in my own coupon codes.

Reason I chose this business:

They had what I wanted.

Quality

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From the business

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Company Representative

Thumbnail of user chengc1
ChicME O.
Typically responds within 5 days

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